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I received a confirmation as I usually do for the support case I filed and as usual I have not received ANY response. This doesn't just happen during the busy holiday season it happens year round. I noticed the change in service with all of the changes that have been made to your software and templates. It is EXTREMELY frustrating to not be able to talk to anyone by phone or email. This is the request I recently made: Re: Templates won't come up so I can complete my Listing Auctiva | Dec 03,...

You have worded my complaint so eloquently! I definitely will post any alternatives to Auctiva if I come across any goods ones.

I have been using Auctiva since around 2010. I can't believe how terrible the service has become. If I need to resolve an issue, forget trying to contact Auctiva! They are so frustrating...I filed a support case because of template issues and still haven't heard anything. This has become the norm for the past 2 years. Why has the customer service become so aweful? Auctiva used to be a fabulous program but, lately I am completely frustrated and have started looking for an alternative to...