Tagged With "eBay"

Anybody else having issues with photos appearing in your Auctiva listings but not uploading to the eBay listing? I’m very frustrated right now and can’t figure out how to fix this. I’ve regenerated my token, ended the listings, reuploaded images to Auctiva and tried resisting all to no avail. Any suggestions?!

Hello LGabbard - We are not aware of any issues where images would fail to reach eBay if they are added to listings as expected, so it sounds like we will need to have a look in your account at some of the listings in question to be able to know what is going on for you. If you have not already, please file a support case that includes some example listings where this issue has occurred so our support agents can have a look into it and assist you. If you have already filed a case, please be...

I am having the same problem. ultra pixel survive

Hello Felix - Please be aware that this tread is a few years old so the issues described here were resolved some time ago. If you have enabled Business Policies on eBay and they are not reflecting correctly in your account, please select eBay from the My Account menu and then click the button to Update eBay Preferences. If you continue to experience difficulty, please feel free to file a support case letting us know what you have tried and where you are running into difficulty so our agents...

Can anyone answer this please? The hit counter on eBay differs from the Hit Counter here on Auctiva. Why are they different? Does Auctiva count views: by me? Unique Views? (and does this include my own?) Or all views regardless? Thanks for any help. Cheers Beachcomber

Hello Beachcomber4670, The eBay counter and the Auctiva counter operate differently. The Auctiva counter will count all views to the page, including your own. - Craig

You can disable them by visiting the business policies page on eBay. Then, log back into Auctiva and click on “Update eBay Preferences” on your account page . This will then update your account to no longer use the Business Policies. I've done this, but my eBay Business Policies are not syncing to Auctiva.

Hello Everything-Emporium - It is unclear what may be occurring for you. If you have disabled the business policies on eBay, Auctiva would not be able to sync to them. If you are having trouble with business policies updating for your account, it would be best for us to have a look in the account at what may be occurring. Please file a support case from under the Help tab of the site letting us know what you are attempting to do, the steps you have taken thus far and what the end result has...