Tagged With "Case"

I've had a ticket open since June 4th and Auctiva says others have reported same issue. If anyone else cares that Android users can't see our listings enlarged with the official eBay app thru the google play store then please let them know. Feel free to reference my Support Case # 788329.

Hello MBK, Unfortunately, at this time, there is a known issue with the images enlarging within the eBay app on Android devices. Our engineers are aware of this issue and at this time the issue appears to be within the eBay app itself as the supersize feature operates correctly if you visit eBay on the browser of your device. The feature also operates as intended elsewhere. I will update this thread as soon as more information regarding this issue becomes available. Apologies for any...

Since a good percentage of ebay shoppers view via mobile phones and half are Android uaers, I'd think this is pretty important to get with eBay and get them to fix something or change code issue on your end. ALL your customers have this potential dilemma of people leaving your listings when then can't view the images. Since your crew is at this big eBay convention going on, maybe it's a great time to bring it up.

Hello again, We understand the implications of the issue and our engineers are looking into the problem, at this time, I have no new information available, but will update this thread as soon as we have more information. Again, apologies for any inconvenience this may be causing. - Craig

has anything been done to fix this issue? My ticket was closed months ago and I have not heard a word.

Hi MBK, I'm sorry about the ongoing issues you've been facing with supersized images in the eBay app for Android devices, and the lack of communication. However, I just posted a new listing with a Listing Template design and checked it on the an Android device on eBay's mobile app, and found that the image successfully supersized. In order to find out what's specifically causing this issue for your listings, can you please file a new support case here...

I did open a new ticket yesterday... Case ID: 673500 Assigned Agent: Martin Updated: Nov 13, 2018 03:10PM PST Created: Nov 12, 2018 08:41PM PST I just put up a new listing (173639377253). It was an old listing that I had saved but I changed the template (Name of template :fairy Layout: Creative Display Skin: default Images: 15) and posted it. The issue with the images on the android app are still there. When I click the image it then opens it, hovering over the list of images but I can't...

Hello again, Thanks for getting back to us with the additional details, we certainly appreciate it! I've taken a look at the listings you refer to and can see the issue with the enlarged images. It appears that the issue is not specifically with the images supersizing as intended from our templates, but the actual zoom feature on those images when using an Android device. While there have been some minor changes on our end to the template layouts since you originally posted the listings the...