Tagged With "slow"

Takes a long time to list or look up saved listings. All actions are very slow today. Anyone else or is it just me?

Seemingly everything I click on takes forever - premade auction folders, image folders, active listings, etc. Searches within bulk folder often takes 2+ minutes. When it finally populates there is a stack of red popup windows. More often than not I get empty results "No Listings Found" and have to click search several times. problem is consistent across all browsers, different ISPs, multiple physical addresses, both windows and mac and happens at all times of day even low traffic times like...

Hello ALONG99999 Apologies for the delayed response here we've had some intermittent difficulty with responses to the forum that have been resolved by our engineers. We are not aware of any issues that would cause problems with site performance such as you have described outside of high traffic times; please keep in mind that during this season we do experience a higher load across other times than we might at other times of year. As you state that this has been a fairly consistent issue for...

Well, I filed a case over the weekend finally. I waited for the holiday traffic to slow down thinking that reasoning made sense. To noone's surprise nothing has changed since my original post over a month ago. It's like the old dial up days where the initial section of the page loads then it slowly loads the rest, section by section, over the next 15-20 seconds. About every fourth auction, magically it works at proper speed. Huh. Tech support has only told me that, despite being on 3...

It's also amusing that you have reported zero downtime and zero reports of any service interruptions in weeks yet I have been reporting problems since beginning of December.

Hello Along99999, Thank you for reporting your issues. After looking further into this issue we have found an intermittent issue (occurs around 1% of the time) with some pages loading slowly. It is under investigation, but we have not discovered the cause. Thank you for opening a support case. We will be looking for more details from you regarding your experience on the site.

same here, I can't pull up any saved listings for the last few hours, anyone else out there?

Same.

Hello Community! Apologies for the difficulty. We encountered some technical difficulties on our end yesterday that caused issues with site performance and retrieving saved data. This issue is no longer occurring at this time. Our engineers have resolved the issue and are investigating the cause. Again, apologies for any inconvenience this may have caused. - Craig

Hello DaisyDog12, The site is up and operating normally at this time, so it is unclear what may be occurring for you. You may wish to try clearing the cache of your browser or perhaps resetting you modem/internet connection to see if your experience changes. If you continue to experience difficulty after trying these steps, please feel free to provide the details of what you are running into, which part of the site it occurs on and what you have attempted in a support case and our agents...

I've come back to Auctiva after a couple of years and it's *painfully* slow. Any thoughts? MT