Tagged With "Customizing"

Topic

Customizing Standard Templates

BushTurkey ·
I'm new here and poking around with custom Templates. I have noticed that the stock templates seem to have a bug when you customize them. Simply by selecting a template (I was trying Smart Handhelds) and saving it with a new name in my custom (folder?) So have not made any actual changes to the code yet. 2 Things happen when I preview - Slideshow stops working (no left/right arrows) X to close popup images is not showing (cant close large images) I must be missing some specific step? Is...
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Re: Customizing Standard Templates

auctivacraig ·
Hello Bushturkey, There is no specific pathname you need to change when saving a an existing template in the Custom area, you should need only name your custom version to be able to save it. Unfortunately there are currently known issues with the supersize feature when customizing an existing template and with the Slideshow options for image layout. There isn't an issue with what you have attempted, but an issue with these features when customizing templates. Our engineers are aware of these...
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Re: Customizing Standard Templates

BushTurkey ·
Thanks Craig Just wanted to say I have been exploring the software for a couple of days and apart from this one glitch I'm really enjoying it!
Reply

Re: Customizing Standard Templates

BushTurkey ·
Thanks Craig Just wanted to say I have been exploring the software for a couple of day and apart from this one glitch, I'm really enjoying it!
Topic

Cant access customer support

matrobert29 ·
I cant seem to access any sort of customer support whatsoever, all i get is errors....
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Re: Cant access customer support

auctivacraig ·
Hello Matrobert29, There is currently a known issue with the support site where messages intermittently fail to reach us as a result of using the support form. Our engineers are aware of this difficulty and are seeking a solution. If you run into trouble using the support form for Auctiva, please note that the messaging provides an email address that you can send your support query to directly and our support team will receive this email in the same manner they receive support cases.
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