Most of us have no problem paying a little more to see new time saving features added. As most realize time is $$$$$.
I do find the forums interest level is sure not near what it use to be.
I honestly am finding the forums very inactive, summer, gone, still no pick up. I think people are discouraged because we write and auctiva rarely responds at least to ebay concerns.
Yes, I am sure forums are for members, but auctiva has been active before and now mums the word (at least that is my observation from the ebay side).
I also notice that people are not willing to help others as much. I find even myself I rarely send detail answers to others as I use to in the past. I, like others am losing interest in the forums as I no longer find them helpful. Do I know everything, you ask. . HECK NO!! I just find very little activity for some reason on here. We get no carrots from auctiva lately, I guess no carrot of what is to come in the future. When people have something to look forward to there is an excitement that is no longer here.
Just my thought which I will once again say is worth about 2 cents.
Ed, hope you get some answers, I find most of your postings right on target!! Some I may not use, but do feel that they would benefit the community as a whole so am for them. Anything that benefits the most people I am for!
Auctiva here you have at least 2 folks saying we'd pay a little more for better tools.
I find it hard to comprehend hearing nothing from you as I posted this on at least 5 threads in 3 or 4 forums
So when is the announcement that Auctiva is being rolled in with Vendio? That's about all I can attribute the deafening silence we've have "heard" on a myriad of legitimate topics
I find it hard to comprehend hearing nothing from you as I posted this on at least 5 threads in 3 or 4 forums
So when is the announcement that Auctiva is being rolled in with Vendio? That's about all I can attribute the deafening silence we've have "heard" on a myriad of legitimate topics
You would be correct on why the forum is not as active.
Its a waste of time to post anything. Everytime I start to I find its so bad that I probably would be banned.
Fact is I have never seen a company with so many problems and shake it off like its no big deal.
The actions have shown us what to expect
Its a waste of time to post anything. Everytime I start to I find its so bad that I probably would be banned.
Fact is I have never seen a company with so many problems and shake it off like its no big deal.
The actions have shown us what to expect
Frankly, at this point I am not sure I would want to go with Vendio and have thought that was coming for awhile, as I am very concerned about stability of auctiva and since they are owned by same people would be nervous investing my time in another same owned organization. I am beginning to wonder if both are going away. There just simply does not seem to be interest there once was by auctiva personnel (and I would guess they feel beat up too especially if their hands are tied by the people who write their checks).
Their lack of interest in the forums has sure influenced my lack of interest in helping keep the forums alive. It is hard to get people willing to help back on once they lose that loving feeling.
Auctiva seems to be going the same way our economy is.. to Heck in a handbasket.
This is like talking to the WALL!!
Apparently, if you do not have a commerce store you just as well pack up and go home because you sure will not get answers. Not that I think the are getting a huge amount other than fixes for constant problems.
Just my thoughts. . I hate it because this was such an exciting place to list and be just a year or two back.
Too bad! Auctiva personnel this is just my thoughts and is not specifically at one person, it is just venting with what has happened. Very sad!
Their lack of interest in the forums has sure influenced my lack of interest in helping keep the forums alive. It is hard to get people willing to help back on once they lose that loving feeling.
Auctiva seems to be going the same way our economy is.. to Heck in a handbasket.
This is like talking to the WALL!!
Apparently, if you do not have a commerce store you just as well pack up and go home because you sure will not get answers. Not that I think the are getting a huge amount other than fixes for constant problems.
Just my thoughts. . I hate it because this was such an exciting place to list and be just a year or two back.
Too bad! Auctiva personnel this is just my thoughts and is not specifically at one person, it is just venting with what has happened. Very sad!
I knew from the day they began to bill us for the service that there was a good chance we could expect the same problems as before.
Anyone remember how the President(Auctiva) handled the outrage when billing was announced.
He had no clue how to repond and when he did he made it even worse. I knew from that day if the person in charge was not prepared then we might find some unstable service. and here we are.....
Fact is we made the discussion to stay so I try not to complain to much. I know what I am getting myself into
However after my last stint with trying to get the shipping calculator fixed and being told to either list and fix on ebay or just flat list on ebay even though I pay auctiva for this service. What company tells paying customers?
I would not pay anymore unless all the problems were corrected now and the system stayed stable at least 6 months.
Anyone remember how the President(Auctiva) handled the outrage when billing was announced.
He had no clue how to repond and when he did he made it even worse. I knew from that day if the person in charge was not prepared then we might find some unstable service. and here we are.....
Fact is we made the discussion to stay so I try not to complain to much. I know what I am getting myself into
However after my last stint with trying to get the shipping calculator fixed and being told to either list and fix on ebay or just flat list on ebay even though I pay auctiva for this service. What company tells paying customers?
I would not pay anymore unless all the problems were corrected now and the system stayed stable at least 6 months.
ebayland...i am with you on this one. I am not willing to pay more. service outages and issues have cost me plenty of money.
i think we all see the handwriting on the wall.
i think we all see the handwriting on the wall.
well said
This is all out of proportion.
Auctiva crashed a Saturday evening PST, and was up and running again on Sunday. All computer service providers can experience a crash outage, and need to decide what to do if it happens. If we were talking for example about a bank, I would expect (and would be willing to pay for) an almost instant response. But Auctiva is an eBay listing tool, and I don't see the relevance in keeping staff ready on weekend evenings to provide a fast response for the unlikely event that the system should crash. And I'm certainly not willing to pay for this service - if Auctiva is not up and running on a Saturday evening PST, OK, that's life, I'll find something else to do, and come back on Sunday.
I thought Auctiva was out with information on the forum in a timely fashion - it was after all a Saturday evening. I took note, and as described above found something else to do.
And I know that the customer is always right, but when a customer in a moment of stress attacks an Auctiva employee in the way that happened, I must admit I rather respect Auctiva Tony for his reaction. And I don't think that it is any of my business knowing what went wrong that Saturday night, perhaps it was Auctiva's fault, perhaps it was some other company's fault - the guilty party is upset enough without having the mistake spread all over a public forum.
I have always thought and still think that Auctiva is an excellent product, well worth my monthly fee. And I have never experienced other than fantastic support from them, both on the forum and via direct contact. I submitted a problem at midnight last night PST, and unbelievably it was solved by them immediately, which I found rather impressive.
Patrick
Auctiva crashed a Saturday evening PST, and was up and running again on Sunday. All computer service providers can experience a crash outage, and need to decide what to do if it happens. If we were talking for example about a bank, I would expect (and would be willing to pay for) an almost instant response. But Auctiva is an eBay listing tool, and I don't see the relevance in keeping staff ready on weekend evenings to provide a fast response for the unlikely event that the system should crash. And I'm certainly not willing to pay for this service - if Auctiva is not up and running on a Saturday evening PST, OK, that's life, I'll find something else to do, and come back on Sunday.
I thought Auctiva was out with information on the forum in a timely fashion - it was after all a Saturday evening. I took note, and as described above found something else to do.
And I know that the customer is always right, but when a customer in a moment of stress attacks an Auctiva employee in the way that happened, I must admit I rather respect Auctiva Tony for his reaction. And I don't think that it is any of my business knowing what went wrong that Saturday night, perhaps it was Auctiva's fault, perhaps it was some other company's fault - the guilty party is upset enough without having the mistake spread all over a public forum.
I have always thought and still think that Auctiva is an excellent product, well worth my monthly fee. And I have never experienced other than fantastic support from them, both on the forum and via direct contact. I submitted a problem at midnight last night PST, and unbelievably it was solved by them immediately, which I found rather impressive.
Patrick
Pat apparently you and i don't work in the same environment and have distinctly different work cultures.
Some of us have strong data backgrounds, others have strong sales backgrounds but regardless we all expect to be treated fairly. Fairly means quick and honest disclosure of issues and in the end a plan in the event that a disaster does occur.
For many of us it was not about finding somebody else to play with while the sandbox was busy, it was about losing hours of work as well as rework costs. For others the glitch led to other glitches with an even greater real dollar impact.
Most businesses do have performance penalties that are contractual and others do it on a good faith basis. My cable services and cell services always give a credit albeit small for service issues.
Don't tell us that our views are out of proportion.
Some of us have strong data backgrounds, others have strong sales backgrounds but regardless we all expect to be treated fairly. Fairly means quick and honest disclosure of issues and in the end a plan in the event that a disaster does occur.
For many of us it was not about finding somebody else to play with while the sandbox was busy, it was about losing hours of work as well as rework costs. For others the glitch led to other glitches with an even greater real dollar impact.
Most businesses do have performance penalties that are contractual and others do it on a good faith basis. My cable services and cell services always give a credit albeit small for service issues.
Don't tell us that our views are out of proportion.
Patrick, Let's face it. IF you were not listing at the time, you would NOT care. I had friends who still would NOT know their listings failed if I had not told them. Why would they not know you ask? They do not forum for obvious reasons. They did not get notification via email that their items did not post AND they did not log in and find an announcement.
Most of this for me at this point is about COMMUNICATION! (or lack of) and Lack of a back up plan if/when this happens again and it will (hopefully not during holidays) As at some point everyone has issues.
As far as customer being right? That went away about 20 years ago. I am sure it is not popular for us to tell it like it is. I do not think anyone had a "moment of stress". It was MANY HOURS of NOT knowing where our listing were, if auctiva closed up shop with most of our information locked in the doors.
Patrick what happened during the "attack" you mentioned above?
As far as I an concerned Auctiva personnel need to toughen up and get in the real world. I worked in construction industry in office for years (starting at the age of 16) and had all inappropriate comments made to me DAILY!! If my boss had come to my defense I would have crawled under a rock. I felt I was a TOUGH COOKIE and could take the heat. That is part of big-boy world. In my case big-girl world.
Patrick, I honestly do not care whose fault it is at this point, (it is similar to the war between ebay and auctiva each think issues are the others fault). However, I do have to fundamentally disagree about it being our business. Because it "IS" our business, our businesses depend on this and this just like the bank is a service we pay for, which does make it our business. When this service was free I could 100% buy the it's none of your business quite a bit more than once you pay. When a company accepts money for a service, then they owe their customers. When my power which is a service goes out, my power company usually calls with automated message about sorry the power is out, etc., It is called courtesy to their loyal customers. Strange part of my power company is they are the only game in town, so we have no choice but to use them. . but they still recognize us as loyal customers.
I just want to know that steps are being taken to COMMUNICATE with us (week-end or not that was inexcusable). I guarantee you that I answer my customers on weekends! If my internet is out, I will go to neighbors, or library. Communication is mandatory for me to have success in my store.
Now months later, we still have not been told where to go get information in event of another outage??? It to me is like a fire drill, we need to know where to meet to get information.
I do think is worth what I pay. HOWEVER, I also feel that ebay is the lost step-child and that the forums have withered on the vine lately. (not today, I notice there are numerous posts today) I would just be willing to pay a little more to get updates that ebay offers. A lot of those are ignored totally.
I do think some of the frustration is due to how many items you list. The more you list the larger the problem. Recreational sellers, then no big deal to wait until Monday or whenever. Most of us are active sellers with quite a few items and run businesses.
I notice you do not post your store, so hard to gauge if you are recreational or business.
But for business people this was a big deal and sorry if it had no impact on your business.
Most of this for me at this point is about COMMUNICATION! (or lack of) and Lack of a back up plan if/when this happens again and it will (hopefully not during holidays) As at some point everyone has issues.
As far as customer being right? That went away about 20 years ago. I am sure it is not popular for us to tell it like it is. I do not think anyone had a "moment of stress". It was MANY HOURS of NOT knowing where our listing were, if auctiva closed up shop with most of our information locked in the doors.
quote:And I know that the customer is always right, but when a customer in a moment of stress attacks an Auctiva employee in the way that happened . . . . .
Patrick what happened during the "attack" you mentioned above?
As far as I an concerned Auctiva personnel need to toughen up and get in the real world. I worked in construction industry in office for years (starting at the age of 16) and had all inappropriate comments made to me DAILY!! If my boss had come to my defense I would have crawled under a rock. I felt I was a TOUGH COOKIE and could take the heat. That is part of big-boy world. In my case big-girl world.
quote:And I don't think that it is any of my business knowing what went wrong that Saturday night, perhaps it was Auctiva's fault, perhaps it was some other company's fault -
Patrick, I honestly do not care whose fault it is at this point, (it is similar to the war between ebay and auctiva each think issues are the others fault). However, I do have to fundamentally disagree about it being our business. Because it "IS" our business, our businesses depend on this and this just like the bank is a service we pay for, which does make it our business. When this service was free I could 100% buy the it's none of your business quite a bit more than once you pay. When a company accepts money for a service, then they owe their customers. When my power which is a service goes out, my power company usually calls with automated message about sorry the power is out, etc., It is called courtesy to their loyal customers. Strange part of my power company is they are the only game in town, so we have no choice but to use them. . but they still recognize us as loyal customers.
I just want to know that steps are being taken to COMMUNICATE with us (week-end or not that was inexcusable). I guarantee you that I answer my customers on weekends! If my internet is out, I will go to neighbors, or library. Communication is mandatory for me to have success in my store.
Now months later, we still have not been told where to go get information in event of another outage??? It to me is like a fire drill, we need to know where to meet to get information.
I do think is worth what I pay. HOWEVER, I also feel that ebay is the lost step-child and that the forums have withered on the vine lately. (not today, I notice there are numerous posts today) I would just be willing to pay a little more to get updates that ebay offers. A lot of those are ignored totally.
I do think some of the frustration is due to how many items you list. The more you list the larger the problem. Recreational sellers, then no big deal to wait until Monday or whenever. Most of us are active sellers with quite a few items and run businesses.
I notice you do not post your store, so hard to gauge if you are recreational or business.
But for business people this was a big deal and sorry if it had no impact on your business.
all i can ask who was attacked
good response
Auctiva, there was another major outage early this morning for us in the eastern time zone and obviously at different times of day across the pond.
There was no way to contact Auctiva. Please provide emergency contact information.
There was no way to contact Auctiva. Please provide emergency contact information.