Now how do I get these TROJAN Viruses of MY computer?

quote:

I cannot use my system restore before 2/20, the date this happened on Auctiva either! (it will only let me select 2/20, 2/21, 2/22, or 2/23 now. I don't want to restore those dates. They all have this virus!

Hi,

Did you try using the back-arrow on the Calendar to check January for a restore date?

Danno

dcsbodyjewelry,

Make sure you follow Mike's info on clearing your cache and cleaning your computer here:
https://community.auctiva.com/e...?r=22610471#22610471

Our IT and devs are monitoring everything very closely to make sure no virus still remains.

If anyone is still worried, I would also suggest searching for Auctiva.com in Google. If we were to be reinfected, Google would flag us again. If the search result for Auctiva.com takes you directly to our site, we are not flagged by Google. If it instead takes you to a Google page titled:
"Concerns About Web Search Results: Results labeled 'This site may harm your computer'" then we have been reinfected.

System restore will NOT clean the viruses off your computer. Use AVG (free) and follow Auctivas advice on the post above this one.

Sorry to say google doesn't scan the sites constantly, at one point yesterday there was 9 hours between there scan of this site.

quote:

Originally posted by MST:
System restore will NOT clean the viruses off your computer. Use AVG (free) and follow Auctivas advice on the post above this one.

I ended up having to go out and buy an $80 program to get rid of all the trash that had been loaded on my computer because of this virus - 9 trojans, and over 500 adware in 2 days. This was the only way I could get the virus off of my computer. It runs great now. I was just wondering why a large company like Auctiva took so long to go offline when customers were reporting a virus? Possibly the anti-virus software needs to be updated at Auctiva so that this does not happen again and cause so much trouble to so many other computers. I love the new program I purchased, because McAfee did not keep this virus from loading onto my computer. So if you cannot get it off of your computer, download or purchase Kaspersky Internet Security. It's great!

You have to buy or download Kaspersky internet security. It is the best. I tried everything to get this trash off of my computer, that McAfee did not stop. This is a tough virus - it gave me 9 trojans, and over 500 adware. This program really works, and I am free and clear tonight, after only spending 3 hours this morning fixing the problem with this new software. I thought I was going to have to start over from scratch on my computer, and am thankful that is not the case. What gets me is, if this Kaspersky software can detect this type of virus, what type of virus software is Auctiva running? They should have known about this virus before the customers had to report it, and, should have shut down the entire site immediately, so that less of use would have become infected. Oh well, it was $80 I did not have, but was well spent.

"most" scans show EXACTLY where the problem/virus is
take a deep breath & take a look see
usually you can locate the file yourself & delete it
the scans that do NOT show you are the BAD ones
they are the ones scamming you out of money by pushing you to buy their new & improved antis & blah blah blah
the legit scans SHOW you where the bug is AND it's name

you are all crazy in my book to spend all that money on antivirus software
NO anti is 100%
EVERY day there are 100s of NEW viruses out on the net

go for these FREEBIES. i have used them for YEARS & NO CRASHES or viral take overs

FREE Zone Alarm
Stop Sign

i also use a CHEAP $39.95 a year one, here's the link... http://www.webroot.com/En_US/c...ducts-antivirus.html

also you should keep all IMPORTANT data on disk
when all else fails & you don't have time or energy to bother with your pc bugs REINSTALL
Dell has a key prompt that will wipe out EVERYTHING in a matter of minutes & bring your PC back to like new first day you got it condition, wiping out ALL problems
most companies have a similiar prompt

it isn't about the almighty dollar...
take advantage of this wonderful world wide web we all frequent & put it to good use
there is a whole new world out there to be explored & it doesn't cost a dime

quote:

Originally posted by MST:
System restore will NOT clean the viruses off your computer. Use AVG (free) and follow Auctivas advice on the post above this one.

I did a system restore and everything has been fine since then. However, when I first got the pop ups that said my computer was "infected" with Trojans and worms, and I needed to "click here" to get rid of the virus, I ignored it.

Is it possible that people who did not do the second step (getting to where you bought the fake program to get rid of the fake worms) are okay with just doing system restore?

I'm not a techie, but my computer has been fine since system restore yesterday. am I living in a bubble? Is it really infected? thanks.

Sorry, forgot to say that I've run McAfee three times and it has found nothing in my computer.

I got those popups last week saying I had trojans and virus' on my computer, and also to click here to get it fixed. I shut down my computer immediately.

I had no idea it was coming from this mess.

My brother in law is pretty computer savy and got a popup with the same thing. He was somehow infected and tried spybot, avg and other programs and nothing would remove the virus.

He finally downloaded Windows Defender and it got rid of it.

I now run it and spybot and avg daily.

Thought this might help if you wanted to try it.

Hi,

My friend that had to use Norton's recovery service spent two hours on the phone with them (paid). They indicated their infection was very severe and was deaply imbedded with alot of corrupted system files. The replacement of system files and cleaning the registry was part of the service using Remote Desktop.

I would follow Kevin and Mike's advise. However, if the severity of the corruption is too severe, you may find that normal system functions are unavailable or unreliable. Recovery using Restore is an option. That method could also short-cut the process by restoring the problem system files and registry. It did work for me.

I would add the step of clearing browser temp files to eliminate the offending js/jscript files (I did it and forgot to add that to my posted steps...sorry). That would prevent any reprise trojan infection on a new visit to an Auctiva page that runs the script. I did it immediately after the System Restore was completed, thanks to the person who first tipped the Forum of the route of infection via scripts.

I can't guarantee this will work for everyone or that it is even necessary in all cases. It's just one more option that can be tried.

Danno

quote:

quote:
I cannot use my system restore before 2/20, the date this happened on Auctiva either! (it will only let me select 2/20, 2/21, 2/22, or 2/23 now. I don't want to restore those dates. They all have this virus!


Hi,

Did you try using the back-arrow on the Calendar to check January for a restore date?

Danno

No, I cannot use the back-arrow for January either. Matter of fact, as of today I can't use ANY date to do a system restore. It keeps getting worse and worse. You don't KNOW how many HOURS I have into getting these viruses off these past FIVE days now. No sites help at all. New ones pop up everyday (red alert boxes for viruses).

I was in tears today. No more tears to cry right now.

Hi womandi,

That sounds like my friend's system. They are using Norton too. They got reinfected (possibly yesterday evening) and Norton support had to clean the system again this morning. They used the paid support service over the phone and with remote desktop to clean their system. It took about two hours on Saturday and more time this morning.

I'm pretty sure my infected system had a Vundo Trojan varient from one task I spotted running. I don't use Norton and was able to do a Restore before it got too far.

Danno

quote:

Originally posted by MST:
System restore will NOT clean the viruses off your computer. Use AVG (free) and follow Auctivas advice on the post above this one.

Does anyone know the answer to this? I got the virus with the pop-ups telling me I had Trojans and worms, on Sunday morning, after being on Auctiva late Saturday night. They would not go away. I ran a McAfee scan and it found NOTHING but the pop-ups were still there. I did a system restore, rebooted the computer, and all signs of pop-ups and viruses, trojans, etc are gone.

Is it possible there is still something in my computer although it appears to be functioning normally?

desdemona1013,

Make sure you follow Mike's advise at the News link to clear you browser cache.

https://community.auctiva.com/e...?r=72210391#72210391

I would recommend you use the Microsoft Live OneCare Protection scanner, as a follow-up check. It got two residual files off my system.

http://safety.live.com/site/en...htm?s_cid=mscom_msrt

I believe the restore works for at least some cases. Continue to monitor...

Danno

Thank you. I keep my fingers crossed each time I turn on my computer since this happened. so far, so good, I think. I hope the worst is behind us with this mess.

i would suggest anyone struggling with viruses should have a look on another forum that i know of if they need help and sign up (free) lots of virus/malware removing tools and very helpfull for anyone that's not too 'techy' . pc help forum

regards

dave

Hi I have had mega problems since Auctiva had malfunction problems and like you I picked up the virus. I have had to have a technician come to the house and start new programs. This has taken almost two days. A right pain