I've only been selling now for a few weeks, so far so good, but as with everything a couple of issues have come up that I need advice on.
One is that a sale last week went to a buyer who is unconfirmed and unverified via Paypal. They paid right away, but I read Paypal's advice about making sure that I am sending the item to the correct address. I also wanted to be sure because the name and address on the Paypal buyer account are totally different than the name and address it says to ship the item to. I have emailed the buyer now three times requesting address confirmation (via eBay message center, Auctiva, and direct to their email) with no response. The item is paid for so I'm feeling ancy about shipping it in a timely fashion, but I'm also worried this may be a scam. Anyone else with advice on this one? I was planning to ship with insurance and tracking to be sure, but that wouldn't trip up a seasoned scammer, I'm sure.
The second issue is even more frustrating. There is a buyer who is bidding on every single thing I post every week. OK, fine, she finally won one, but now wants to back out, claiming she didn't notice the size was wrong for her and then that she didn't know the shipping would be so much (even though it's clearly stated on the listing). Now she wants me to do a mutual withdrawal on the item, and in the same breath informs me that she intends to bid on my next round of stuff as well. Is there any way to block this flake from bidding on my listings and wasting more of my time? I am all for the mutual withdrawal to get back my listing fees at least, but I'm really put off by the thought of having to deal with her every week.
Thanks for any and all advice!