Virus on Auctiva?

There's another post about that here:

https://community.auctiva.com/e...?r=98410631#98410631

However I don't see anything...I ran 2 scans today that showed all clear

Hi, I'm also having the same problem, cannot access my listings page. always crashes out then warning comes up from my anti virus software informing me there is a trojan that has been received from auctiva, keep removing virus only same problem to reappearing....can anyone help

Join us up here
https://community.auctiva.com/e...455609321/m/48810231

I am also getting this virus threat message. I note that Auctiva are aware of that problem and trying to fix it.
I also listed 5 new items yesterday afternoon but although they said they were being posted, none of them made it through to EBay. They are sitting in my saved listings. I tried to post one of them again and got the same response.
Has anyone else had this problem or know whether it is associated with the virus threat?
Susan

I am having similar problems. Scheduled 6 listings only 1 got posted. Error refers to "Return Policy", I have checked and triple checked this on the listing and all is OK. I am also having problems accessing my listings. It appears to be exceptionally slow, although I read on the news board that Auctiva is not running at full capacity due to server issues but they are getting on top of this.
Does anyone know when these issues may be resolved.
Regards
Nick

Cannot create new listing using save as new, get this reply. Don't know where to get help and don't know where to post this.

Error message said if I got repeated messages to report it. So here it is, reported. I think.

ID# de3578a1-59a1-45d2-b411-23d0eeca2539

Well as of 3:02pm EST I still get a warning from goggle chrome, but not with Firefox, or IE. Hope my customers are using these two!! worried a lot about my sales! Hoping that not to many got chased off!

lifes2short, do you mean when using Firefox and you click on the supersized photos in your listing, there's no RED BOX ?? I'm still getting the Red Box of Death with my supersized photos when using Firefox, and it's 3:16 PM EST. can you clarify? thanks

It is 4:08 EST and I am still getting attack site warnings when I try to use Auctiva on Firefox but not on IE

I didn't check the super size images. Yes I get the warning!!! Just Great!!!

As of 6:35PM CST, I still can not list with Auctiva due to the following message concerning an alert regarding eBay return Policies:
XError
eBay listing failed to pass validation for the following reason:
The selected Return Policy is invalid. Please select either Returns Accepted or Returns Not Accepted.
I have done nothing to any settings since my listings a week ago and can not figure this out. Is anyone else out there getting the same Red Box Message when trying to list. You can close it, but once you try to list again, you will get it and can not go any further. Plus I noticed that now my listings say I will accept Pay Pro and I do not, I only accept Pay Pal. OMG what a frickin nightmare this is turning out to be for everyone.

Hmmm, my fully up to date McAfee and XP did not catch it, thanks McF and M$, luckily I had just changed to Kaspersky and it found it straight away !

Auctiva is still a great site to work with, won't put me off. However it confirms my change of Anti-Virus software was a good one even though it was driven by cost, the bloated size of it and the cpu power consumption.

I ended about 36 listings yesterday because of this. Are some sort of refunds in order?? Sorry but I believe in this case that something should be done because of the money lost by so many. Even if I had left items on Ebay, anyone trying to even look at them would have gotten the attack site warning, do you think they would have actually bid on them?? I use and like Auctiva but now am really afraid to use them and not sure what to do. I can not afford to lose money even if Auctiva is free, shouldn't there be better safety precautions in place?

I don't know about any refund, but I went into eBay and listed last night. Had no problems with them, but bit the bullet on fees. I'll come back to Auctiva once they are rid of the virus, but not until I get some notification of such.

I just checked the pics in IE and in Mozilla, Auctiva has indeed cleared up the problem. Pics work just fine with no warning. I too have 55 auctions listed and have missed some business with this difficulty. I don't feel Auctiva should issue refunds to us, after all the site is free and I save a lot in pic fee's by using them. I would also like to point out that they worked very hard to get the system back up and running as soon as they could. I understand there are still a few issues that they are working on and have faith they will clear those up as soon as possible. I will just eat the money in fee's and just say Thank you to Auctiva for working so hard to fix the problem.

Well its not Auctiva's fault there are so many hackers and the like wreaking havoc for personal glory or criminal intent.

It's a fact these days if you use a PC on the internet these days without adequate protection it will catch anything going. The biggest problem as far as I am concerned is how much to pay for the protection and does it work without needing a degree in firewall engineering and networking to set it up to allow what you want like important e-mails to get through.

Certainly had fun with taht over the last few days

Well....kinda speechless huh

This is my first time here since my last post on the 20th. (Hi Choo) Yes, running constant scans is certainly no fun, and it's even worse now with no Auctiva at all

But I feel SO BAD for them, worse than for any of us. This was major major BAD to have to take down a whole website! Remember I met all these folks at Ebay Live and they are a GREAT bunch of people. To have this happen to them (and all of us) is a catastrophy I wouldn't wish on anyone.

And I'm sorry, but the one who said some kind of refunds should be in order is just being foolish. This was HARDLY Auctiva's fault.

Well gonna go run another scan now *sigh*
I for one will stick with Auctiva till the end and I hope you all do too.

Yeah, I agree.

The Auctiva guys are the victims in this mess.

I feel so sorry for the techs and people at Autiva. This feels almost like a terrorist attack on us. A real e-commerce attack from China (so Auciva stated). I hope they get the problem resolved shortly and we can all be back on-line with them once again. I miss doing business with them already! A speedy recover is sent your way.

We've found and removed the problem and now we're wiping the servers clean and rebuilding them with the operating system and website. Kevin has a post in the News forum. We should be back online around 2:30-3am Pacific time.

Hi Jeff!

Thanks for all the updates, and keeping us informed. So sorry this has happened

I'll be back listing as soon as the site is up & running again (got ALOT of work ahead of me, and I'm sure others do too)

It will be good to be back.

Thanks Jeff

Welcome back Auctiva I have been lost without you
Thanks to all of you working behind the scenes at auctiva think you deserve a medal to get us back

nuttyhelen

KUDOS TO MIKE & KEVIN & THE COUNTLESS I.T. PROFF'S THAT ARE WORKING THROUGH THE ISSUE ON THE SITE. HEART GOES OUT TO YOU IM SURE ITS MADE FOR A LONG WEEKEND FOR YOU. I DO HOPE YOU ALL GET A DAY OF REST SOON WITH YOUR LOVED ONES. XO HUGS . SPARKLES THE CLOWN
( MESG TO USERS ) PS I HAVE BEEN ABLE TO ACCESS SAVED LISTINGS AREA . THOUGH THERE ARE STILL TIMES WHEN YOU CANT GET IN. BE PATIENT. THERE ARE MANY WAYS TO ADVANCE YOUR LISTINGS ON EBAY DURING THIS TIME. FEW SUGGESTIONS. TAKE NEW PICTURES ( MORE THEN LIKELY ALL THE STUFF YOU HAD PICTURES OF ANYWAYS.. WAS A BUNCH OF CRAP ( LOOKING AT MY OWN) DIG A LITTLE DEEPER. CREATE FEW BOXED LOTS. GET INTO PICTURES & USE THE NEW OPTION DROP DOWNS THEY PROVIVED ON THE LAST UPGRADE BEFORE CRASH. THEN THEY WOULDNT HAVE TO STORE SO MUCH OF YOUR 'CRAP PICTURES THAT SOLD MONTHS AGO' (INCLUDING MY OWN) TYPE SOME DESCRIPTIONS & EMAIL TO SELF/PASTE @ PRIMETIME. VISIT A LOCAL CHARITY THRIFT STORE & LOOK FOR A BETTER TREASURE THEN YOU WERE GOING TO LIST ANYWAYS.(MONDAYS THE BEST DAY TO LOOK)~WRAP & SHIP SOMETHNG MORE THEN LIKELY LAST WEEK ITEMS ENDED SHIP EARLY FOR ONCE~ ANSWER EMAILS & LEAVE FEEDBACK~HIT A MESG BOARD IN COMMUNITY AREA & CHAT THERE FOR A BIT ON EBAY SITE. GIVES YOU GREAT EXPOSURE AS IT SHOWS (LISTINGS LING) ON POSTS.~ IF YOU SELL ON EBAY. IS A NEVER ENDING VISCIOUS CYCLE THERE IS ALWAYS SOMETHING TO DO OTHER THEN LIST. MAKE YOUR KIDS COOKIES.. WHEN WAS THE LAST TIME YA DID THAT (I MADE BROWNIES LAST NIGHT DURING CRASH, 15 YR OLD SON GAVE ME A HUG, ) TAKE THE DOG FOR A WALK.. SINCE HE DOESNT GET COOKIES.. TAKE A LONG HOT SHOWER.. WHEN WAS THE LAST TIME YA DID THAT. YA PROB NEED ONE! MAIN THING.. GET IN THERE AND DELETE OLD PICTURES TO GIVE THERE SERVERS A BREAK & MORE ROOM! AND BE PATIENT. AGAIN HUGS HIGH FIVE & BUMP TO AUCTIVA ! XO SPARKLES THE CLOWN

I feel comfortable that this issue has been resolved but I do have a couple of questions. Should I be concerned about the security of my eBay and PayPal passwords and should I change them?

Jack

Thank you to all of the Auctiva team for working so hard on such a huge task.

I appreciate all that you have been doing whilst trying to calm the fears of your end users.

Thank you

Hi Jack, if you ever have the slightest doubt your passwords have been compromised a couple of minutes changing them save days of doubt.

Welcome back Auctiva!

Hope you all get some sleep sometime soon!

I use Firefox for browsing as well but I didn't start getting the warning until Sunday I think.

I think mine came up on Saturday? Big ol red screen of death do not proceed kind of thing...

You could always ditch Feebay and come on over to the light = Auctiva Commerce...there's a bunch of us over here, come away from the dark side ;-)

Come on, you should have your PC's adequately protected, it's naive beyond belief to expect your machine to be on the internet without being attacked.

Criminals can employ as many brains for their techy jobs probably with greater budgets than commercial companies, plus they know what thier malware does. Others have to decypher and reverse engineer it which takes far more work, very much akin to intelligence agencies decoding encrypted messages

I suppose in the USA you can walk out into a busy road without looking and sue the driver of a vehicle that hits you which was being driven safely within the speed limits. So sad !

Seems the McAfee AV I used wasn't up to it, neither was M$ with thier buggy IE, yet it seems the free AVG and the lower priced Kaspersky that I just happened to be installing a few days later found it ok.

So you do not need expensive AV/Firewall software, seems the free Firefox wasn't affect either !

And remember Auctiva is free, so it costs you nothing, so a little hiccup occurs, so what just think of the money that will have been saved rather than using greedbays high fee services.

Think before you raise a stink

And some of the stink seems to be from those who have not been on here much

I agree with you ChooChoo--good points.

Here's some irony for everyone:

The well-known anti-virus software company Kaspersky had their database HACKED just a couple of weeks go!

You would assume that an anti-virus/malware/spyware company would be able to keep out the hackers? Guess not.

quote:

Kaspersky had their database HACKED just a couple of weeks go

Ouch !

Hi Choo...

Would you do me a favor? Email me through my link here (I'm sure you'll figure it out

Seriously, I want to ask you something about Kaspersky...

Just make sure I know it's YOU

Nope, can't find how to send a private message

Choo, go to the epic thread...

I don't want to hijack this one any further

Hi, seen your last entry, you can delete it now you evil thread hijacker, back to the epic thread with you ....