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12 replies

WHAT TO DO WHEN

O oneheartMember
idiot buyer emails after doing BIN for 199.99 "Please disregard this purchase it was done by my daughter without my permission. I apologize. Thank you."

how would you respond as I am TEMPORARILY INSANE WITH anger!

I AM SO ANGRY ,BLOODY MAD, SPITTING NAILS AND SERIOUSLY PISSED OFF! it s not my fault she let her moron daughter let her do her bidding! and ebay wont let me relist as it is one of there dumb 20 cent relist specials that tehy wont give full relist privileges!!!! ARRRRRRRRRRGH Mad
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J jeffsMember
There are times when you just have to count to 10 and move on. This is one.

You could issue the buyer a negative or a neutral saying they are careless with their computers, or you could ask the person to pay your fees out of courtesy, say for $1.

And, as is to be expected, eBay is no help. But then seriously, what could they do for you anyway? Reimburse 20 cents? I understand the frustration, but to get spitting blood mad over 20 cents is silly.
S suthrnjewlMember
First things first....take a deep breath.

Email your customer and state to her the facts of selling on ebay. Alot of buyers have no idea that we the sellers are charged when we list and when the item sells and along with accepting Paypal.

Explain in clear cut terms when you placed that auction up on eBay, you paid a fee. And then the minute she (whether it was she or her daughter, it's her ID) won your auction, you incurred additional fee's.

Also state that since she won the article she kept another buyer from purchasing your item AND now you have to put the item back up on eBay which is another fee and wait for the ending to receive your deserved money.

I would also note and kindly that in order to recoup your fee's you are going to have to file with eBay that she is a non-paying bidder. Then eBay will refund the fee's but it won't be for XXXX amount of days and you've eaten those fee's until that time.

That you would be more than "pleased" to accept the payment of your fee's from her or her daughter and move along relisting the auction.

Quote her the price of the auction placement and your FVF fee's and if she agrees, pays and more, then move along and relist.

Then walk away..if she accepts then you've at least got your fee's back. If she doesn't respond within a certain allotted amount of time, file a non paying bidder.

She bid on it..I guarandamntee you she bid on it..she's just hoping now that she has buyers remorse that she doesn't have to pay for it.

But don't you dare forget to file the NPB against her if you don't see any funds.

Professionalism and a sincere attitude in your email to her might just work to recoup your fees.

best of luck,
Donna
O oneheartMember
quote:
but to get spitting blood mad over 20 cents is silly.


I am not Spitting mad on the 20cents - I am mad as donna said about the recouping of FVF I have to wait two weeks - that even if I relist I will have to spend 2.75 -0.20( PLUS gallery is not refunded by the idjuts @ ebay) That this is an in demand item for valentines day and this dork just made me lose a customer too ...

Oh and I certainly will issue neg and BBL her!
S suthrnjewlMember
I left a note here for you to email me...I lost the original email from you. LIFE!

Email me and we'll get you rock n rollin.

You're going to have to market the livin bejesus out of your ecrater..they don't do that. They do upload to Froogle every 24 hours...and you can make your meta tags but besides that, you gotta work to market.

You're not afraid of hard work so this should prove a good venture for you.

Thanks, Donna
K kbalonaMember
quote:
Originally posted by Suthrnjewl:
First things first....take a deep breath.

Email your customer and state to her the facts of selling on ebay. Alot of buyers have no idea that we the sellers are charged when we list and when the item sells and along with accepting Paypal.

Explain in clear cut terms when you placed that auction up on eBay, you paid a fee. And then the minute she (whether it was she or her daughter, it's her ID) won your auction, you incurred additional fee's.

Also state that since she won the article she kept another buyer from purchasing your item AND now you have to put the item back up on eBay which is another fee and wait for the ending to receive your deserved money.

I would also note and kindly that in order to recoup your fee's you are going to have to file with eBay that she is a non-paying bidder. Then eBay will refund the fee's but it won't be for XXXX amount of days and you've eaten those fee's until that time.

That you would be more than "pleased" to accept the payment of your fee's from her or her daughter and move along relisting the auction.

Quote her the price of the auction placement and your FVF fee's and if she agrees, pays and more, then move along and relist.

Then walk away..if she accepts then you've at least got your fee's back. If she doesn't respond within a certain allotted amount of time, file a non paying bidder.

She bid on it..I guarandamntee you she bid on it..she's just hoping now that she has buyers remorse that she doesn't have to pay for it.

But don't you dare forget to file the NPB against her if you don't see any funds.

Professionalism and a sincere attitude in your email to her might just work to recoup your fees.

best of luck,
Donna


amen to that, mrs. Donna.
M maxcatt999Member
Hi,
I have been in your shoes Oneheart, I have a feedback rating of 2275. You have been given some great advice. Two more ideas. First, mention to the buyer that if they co-operate with you and pay their fair share of the fees, you will give them positive feedback.
Second, if they do not co-operate, when it comes to giving this nonpayer a negative, wait!
You have 90 days from the end of the auction. Do it on the 89th day. That way the nonpayer will probably not catch their new neg for a few days and when they do...too late for them to reciprocate. Neg them now and you will get a neg in return.
Max
S suthrnjewlMember
I know the old 90 days used to work. eBay has implemented some sort of program that skews the days.

Example: I had a neg I wanted to leave on th3 30th of this month. It went off my outstanding feedback on the 23rd. Why? Insane. I still have other feedback waiting to be left from before that one particular non paying eBay auction.

I miss the days where I could sign into one of the other eBay countries with my ID and leave 120 characters with a negative feedback. Loved it!

Ahhhhhhhhh, the old days of eBay...they've been gone for a long time.

Take care Max,
Donna
A ataraxisMember
quote:
You have 90 days from the end of the auction. Do it on the 89th day. That way the nonpayer will probably not catch their new neg for a few days and when they do...too late for them to reciprocate.


That's what alot of people think, but not true. If the person wants to leave a neg, they can. If you click on the auction link in the end of auction email that ebay sends, you can pull it up and leave feedback that way, even though you might not be able to access it through ebay itself. Perhaps a search for the item # may also work. I think "my ebay" only shows closed auctions for 60 days. I'd like to leave a neg for an auction that ended October 19. I'm still able to access it. So most likely the buyer can too.
Now does EVERY buyer/seller know this? Probably not, but where there's a will, there's a way.

quote:
I had a neg I wanted to leave on th3 30th of this month. It went off my outstanding feedback on the 23rd. Why?


I have no idea, but I know exactly what you're talking about. It did that to me too, but using email links, feedback can still be accessed.

Ebay's feedback forum is very informational.
E ebaytrainer 2Member
Anytime someone tries to do the buyer's remorse thing on me, the first email I send to them politely says, "I'm sorry for your error, but please be aware that bidding on an eBay auction is a legally binding transaction that you are required to complete".

Then I just wait to see what they say. They will usually complete the transaction or offer to pay all the fees. KL

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