Tagged With "problem"

Auctiva is not relisting all of our listings. Anyone else having the problem with Auctiva not re-listing items?

hi guys im new to auctiva and my html is very basic . ive created a custom template but every time i list the title is not showing correctly where am i going wrong please. any help will be much appreciated. the ebay item number is 283218970995 url https://www.ebay.co.uk/itm/283218970995 many thanks darren

Hello Poopppy - We are aware of a very intermittent issue that has affected a small number of accounts where there have been issues with Auto Relist profiles which appear to be a result of delays in communication between us and eBay. Our engineers are seeking a solution for the difficulty. If you have not already done so, please file a support case regarding this with a few examples by item number where you have run into this issue so we can pass that along to our engineers. When more...

Thank you. Any idea how long this is going to take to correct? Each day I am having less and less listings due to the autolisting not working on all our listings.

Hello again - At this time there is no new information available as to when this issue will be fully resolved. Our engineers have made some steps towards a resolution and are continuing to work on the issue. If you have a support case filed about this, it will be updated as soon as more information becomes available and I will also update this thread when we know more. Apologies for any inconvenience this causes. - Craig

No problems here with auto re-listing.

Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...

Hello Rockoman3803 - I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the support system. It looks like the ticket did not show appropriate for the support team when it was imported into the new system. For this, I apologize. I have reviewed the ticket you filed...

Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...

Hello Rockoman3803 - I am uncertain if there was some difficulty on your end where you were unable to see my prior reply to your post, but as you have posted the identical post, I am providing the reply again. I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the...

Craig, I thank you for the directions, so simple, so many many hours of wasted time for Ebay and myself. It never occured to me that it could be on the Auctiva end, and apparently never occured to Ebay because they took so much time with me. They would try and end it and we would watch it pop up again and again. 'I'd say, "Did ya See It, they would say "No" it looks like its gone........"Wait....it just showed up again, Let me try another way" I followed the instructions exactly as you gave...

Hello Darren JV, I've reviewed the eBay listing you've provided and I see that the template title is too long for your custom template. Because it is a custom template, please write in to us here: https://www.auctiva.com/help/requesthelp.aspx to see if we can take a look in to this further. Looking forward to hearing from you soon. -Viviana

I am also having problems with auto relisting not working. I have several items as 7 day auctions with an auto relist profile. When the items end they do NOT relist and I have to manually go in and re-schedule the postings. Oddly enough I did have ONE item that did relist. I have checked my "Closed" folder and do not see any items there that end without selling. Furthermore, there are some recent sales that do not show up in the closed folder either. Any thoughts??

Hello Norcalseller53, I am sorry to hear that you have encountered difficulty with auto relists. At this time, I am not aware of any issues on our end that would prevent an Auto Relist profile from operating correctly at this time so it is unclear what may be occurring for you It sounds like it would be best for our agents to have a look in your account at the profile settings and at some of the listings that have had this issue so we can figure out what's going on. Please file a support...

Hi all. I'm trying to do a multi-listing of watch parts where the MPN is linked to a photo and when that MPN is selected from the drop-down menu the appropriate photo is displayed in the gallery window. When I preview the listing in Auctiva everything works fine and tests as OK but when I upload to eBay only the header photo is displayed and there is no MPN shown in the drop-down menu. Does anyone have any ideas? Many thanks

Hi kernow1 - it is difficult to say what the issue may be without reviewing the listing, however, it may be the way you have the template configured or some other minor detail in the listing. If you are still having trouble, please feel free to contact our support team directly by filing a support case from under the Help tab of the site and let us know the title of a listing or two where you are running into this trouble and our agents will be happy to have a look and assist you. - Craig