It has now been 12 days since I brought this issue to Auctiva's attention and thus far we've received nothing but lip service and finger pointing.
Neither Auctiva nor Verizon want to claim responsibility for the issue, and while I understand Auctiva may truly not be at fault here it is ridiculous to let this issue continue for TWELVE DAYS regardless of who's at fault.
We are paying for a service we cannot use, period. It really shouldn't be of any relevance to your customers who is at fault, it should simply be fixed. The fact that Auctiva is willing to let this issue carry on for nearly two weeks while telling customers to "complain to verizon about it" is completely out of line. I've spent hours on the line with Verizon at this point and much like Auctiva they are not claiming responsibility. The hours I've invested in trying to get this issue resolved is insane.
We are not paying Verizon for this service, we are paying Auctiva. This issue is limited to Auctiva's website, not verizon connectivity as a whole. Auctiva needs to get this situation handled. Allowing your customers to suffer for nearly two weeks is unconscionable.
The only reason we haven't left yet is we have a great deal of hours committed to our Auctiva profiles and migrating to another service would be a huge, wasteful undertaking; however as this issue continues to drag on the daunting task of moving elsewhere is becoming more and more reasonable compared to taking HOURS to list product on your site.
Someone at Auctiva needs to take this issue seriously, your customers are suffering here and no one seems to care.