Support has become a VERY PAINFUL experience!! Very Frustrating!! Last one I did sent examples and they totally veered off to a completely listing that was totally NOT identified in request? I get the vibes that it is outsourced and possible communication barrier. In one I asked for it to be sent to supervisor I believe 2 or 3 times finally like 12-15 emails later gave up!!
Sad part is forums have about dried up so can't get a lot of help there either. I have NUMEROUS and I mean NUMEROUS notes and requests totally ignored on forums that specifically ask auctiva question!! I notice on a couple of requests auctiva is responding (mostly newbies) some weeks after person wrote note requesting help. Maybe thought is they will just figure it out if we wait long enough to answer. Figure it out??? Give it UP? Let's flip a coin!!
Hate to be negative but also hate to see what was once a great respite from ebay hassles top ebay and they are about there lately.
Hopefully one day this will be fixed so we can get on with the business at hand.
Thanks for info. on Opera I have not tried it, but will sure do that.
Greg and lookandbuyme...I feel your pain. The support venue just doesn't work for me. Unless the request gets to Mike D., the answers are insulting. Mike will give an honest answer even if its one we don't like.
The last few responses have gone like this (with a bit of poetic license)..Sorry to hear of your troubles, but nobody else on Auctiva is having them so no doubt something is wrong with you or your computer. We suggest you close down your router and start it up again, clear the cache again, despite the fact that you told us you did that, and send more examples. Sincerely, Peggy.
The last few responses have gone like this (with a bit of poetic license)..Sorry to hear of your troubles, but nobody else on Auctiva is having them so no doubt something is wrong with you or your computer. We suggest you close down your router and start it up again, clear the cache again, despite the fact that you told us you did that, and send more examples. Sincerely, Peggy.
I have no doubt there are many many users having this problem. They just got sick of it like I did and quit filing support requests or even posting to the forums.
Basically they just got use to it.
The only thing that ever worked for me was to turn the add-on's off. When I did this everything was super fast. Problem is you must have them on to upload pictures.
Also if I am listing on Ebay Motors it is much faster.
Clear the cathe has to be one of the most over used terms ever by any site
Basically they just got use to it.
The only thing that ever worked for me was to turn the add-on's off. When I did this everything was super fast. Problem is you must have them on to upload pictures.
Also if I am listing on Ebay Motors it is much faster.
Clear the cathe has to be one of the most over used terms ever by any site
Ebayland you are right about this. It is obvious people have just said the heck with it. This is getting harder and harder to get use to, as this has been on forums for weeks and they finally throw us a bone after 7 threads are open on it. And of course, have we heard back from investigation. . NO. I have a feeling this is going to be another one of those, no response an eventually they will give up.
ITSJUSTME. . last support request I had I asked several times that it be moved up food chain (to supervisor) and was never done. Again, something different. When things got complicated they use to send to Mike, but not anymore. To me they may learn something by going up the food chain.
Perhaps there needs to be levels of support?
I did call internet provider INSISTING that I had a problem. They came out today, did their checking and said NO problem on their end, with modem or with my router. They then said, IF it was internet issue it would not be speedy on one site and soooo slow on another unless there was problem on other end, or way too much traffic on the other end so that other end can't handle the load.
They went on auctiva site as well as ebay and others and auctiva's continued to be much slower than any of the others.
Computer slow, NO, New computer so that can't be it either.
Auctiva, is the internet provider blowing smoke???? IF so WHY would they tell me this???
Also, what is auctiva progress on finding something on this??? This has NOT always been this way so something has happened somewhere along lots of paths. There are too many locations involved to just be all internet, router, cache issues.
Thanks
ITSJUSTME. . last support request I had I asked several times that it be moved up food chain (to supervisor) and was never done. Again, something different. When things got complicated they use to send to Mike, but not anymore. To me they may learn something by going up the food chain.
Perhaps there needs to be levels of support?
I did call internet provider INSISTING that I had a problem. They came out today, did their checking and said NO problem on their end, with modem or with my router. They then said, IF it was internet issue it would not be speedy on one site and soooo slow on another unless there was problem on other end, or way too much traffic on the other end so that other end can't handle the load.
They went on auctiva site as well as ebay and others and auctiva's continued to be much slower than any of the others.
Computer slow, NO, New computer so that can't be it either.
Auctiva, is the internet provider blowing smoke???? IF so WHY would they tell me this???
Also, what is auctiva progress on finding something on this??? This has NOT always been this way so something has happened somewhere along lots of paths. There are too many locations involved to just be all internet, router, cache issues.
Thanks
Audtiva was a great site - until they seriously partnered with ebay. Mention another auction site, and your post will usually get remmoved. I had that happen to me a couple of times
There was a serious problem a while back where the center of the listing sometimes took 2-3 minutes to load. Same story, clear the cache, your ISP is the problem, your router needs to be replaced, etc. I knew that I was dealing with offshore folks.It was at that point I switched to Turbo Lister. Don't get me wrong - its a piece of junk and a resource hog BUT once you get the quirks figured out, it isn't so bad. No templates to speak of, but I'll sacrifice that. You can do a work around with it though to get a template, but changing the images after downloading the listing from ebay to TL is time consuming, so I don't bother. Auctiva once had a offline lister called Mr Poster. This was terrific. It was discontinued and Auctiva has never been the same. The ONLY reason I continue to use this is that I reuse the same auctions every few months and it is very easy to do that. I could simply save them in TL once they end and accomplish the same thing, but that would mean changing all my image locations and some of my images have been in Auctiva for 5 years or more. Do try a different browser. IE is awful, and has long been banned in our household. Firefox and Chrome are marginally better, but Opera at least to me is the clear cut winner. I am thankful tat they got Auctiva to work with Opera, but they had to make coding changes for it to work. I still wonder if something broke when they did that. How long does it take you all to save a listing and begin to work on the next one?
There was a serious problem a while back where the center of the listing sometimes took 2-3 minutes to load. Same story, clear the cache, your ISP is the problem, your router needs to be replaced, etc. I knew that I was dealing with offshore folks.It was at that point I switched to Turbo Lister. Don't get me wrong - its a piece of junk and a resource hog BUT once you get the quirks figured out, it isn't so bad. No templates to speak of, but I'll sacrifice that. You can do a work around with it though to get a template, but changing the images after downloading the listing from ebay to TL is time consuming, so I don't bother. Auctiva once had a offline lister called Mr Poster. This was terrific. It was discontinued and Auctiva has never been the same. The ONLY reason I continue to use this is that I reuse the same auctions every few months and it is very easy to do that. I could simply save them in TL once they end and accomplish the same thing, but that would mean changing all my image locations and some of my images have been in Auctiva for 5 years or more. Do try a different browser. IE is awful, and has long been banned in our household. Firefox and Chrome are marginally better, but Opera at least to me is the clear cut winner. I am thankful tat they got Auctiva to work with Opera, but they had to make coding changes for it to work. I still wonder if something broke when they did that. How long does it take you all to save a listing and begin to work on the next one?
Hi Greg T, I have been having BIG troubles with Auctiva until in Account Preferences I changed my Design Editor to version v2.0. Auctiva now works great with no hang-ups. I use IE browser.
Regards...Ray
Regards...Ray
Third time today:
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# d04a1684-4d46-4fea-8bdb-36d982c9d9f8. Thank you.
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# d04a1684-4d46-4fea-8bdb-36d982c9d9f8. Thank you.
Hi Ray,
Tried checking that and created and saved 3 dummy items. Took an average of 42 seconds between the submit and the create new item screen. Now I don't know if that is considered normal, but I CAN tell you that on two other sites the time between submits is about 5 seconds. If they can do it (and the one site is bigger than ebay as far as collectibles) than why can't Auctiva? Turbo Lister is a dog, especially the new version which luckily I have not downloaded. Probably the same programmers that Auctiva uses. Autiva loves to introduce new features. They should just get the old ones working properly. The only solution is to do other things while you are working in Auctiva because waiting for the item to save and a new screen to appear is agony.
Tried checking that and created and saved 3 dummy items. Took an average of 42 seconds between the submit and the create new item screen. Now I don't know if that is considered normal, but I CAN tell you that on two other sites the time between submits is about 5 seconds. If they can do it (and the one site is bigger than ebay as far as collectibles) than why can't Auctiva? Turbo Lister is a dog, especially the new version which luckily I have not downloaded. Probably the same programmers that Auctiva uses. Autiva loves to introduce new features. They should just get the old ones working properly. The only solution is to do other things while you are working in Auctiva because waiting for the item to save and a new screen to appear is agony.
Hi fellow frustrated users! I list on eBay au and am finding the same issues of slowness, especially downloading photos. It stalls many times and finally loses conectivity... It took me over 30 mins to list 3 auctions!!! This is appalling, and auctiva you'd better fix whatever the problem is as we will all be looking for a more reliable service...
If Auctiva has corrupted all of my saved listings by changing the description editor (which I am beginning to think they did)I will be looking to move away from here. It would be thousands and thousands of hours of work to fix them. I may have found one that does everything offline which are the best kind of listing tools and its free. I will probably check it out with a listing or two this week. If I have to do everything over again it isn't going to be here.
Greg...was your problem resolved? i know how hard that can be. unrelated to auctiva i had a big computer problem this past week and thought i was going to have to recreate the wheel. i was able to reindex my computer and am back to normal.
hope the same for you.
hope the same for you.
No, but here is a guess on my part - which probably wouldn't bother most users. The description editor just does not look right. I have listings that loaded fine last night, and look OK in ebay but when you go to the saved listing in Auctiva, the info is missing OR stranger still, is there but you cannot see it. Highlighting it with the mouse makes it visable. Switch to HTML, and it isn't there. My listings have a common save - at least for stamps. They have a description inside a table. Most of my non-stamp ones do not, and they look OK. My guess at this point is the descrition editor changed and it no longer allows tables. I've already begun to explore other third party software companies. I have found that Auctiva is rated around 2 stars, and many are better than that. I could almost consider redoing the listings in Auctiva,except as you know, a listing takes forever to create. I have a lot of old listings running LP's and such, that I have not checked. I'm guessing they are OK. What I need to figure out is how to export images from Auctiva so I would not have to reshoot everything.
Hi Community,
Thanks for continuing to keep us apprised of the behavior you are seeing. We have been collecting details from users who have been expericing slow performance on the Auctiva website and our IT team has been investigating those reports, but I'm afraid we have still not been able to determine why some users are experiencing these performance problems.
However, I will be sure to update this thread, as well as any support cases that have been filed to report such performance problems, if we are able to uncover anything that explains the behavior being discussed here.
-Mike
Thanks for continuing to keep us apprised of the behavior you are seeing. We have been collecting details from users who have been expericing slow performance on the Auctiva website and our IT team has been investigating those reports, but I'm afraid we have still not been able to determine why some users are experiencing these performance problems.
However, I will be sure to update this thread, as well as any support cases that have been filed to report such performance problems, if we are able to uncover anything that explains the behavior being discussed here.
-Mike
greg--thought of something else...on a few of my listings i changed the font color because it wasn't working with the template. that caused problems upon problems so i changed the template.
i know that sounds ridiculous but it fixed the unreadable the description. Likely program updates precipitated the problem (as you suggested) and changing the templates takes extra time because its a popup screen and we all know how long those take on auctiva.
i know that sounds ridiculous but it fixed the unreadable the description. Likely program updates precipitated the problem (as you suggested) and changing the templates takes extra time because its a popup screen and we all know how long those take on auctiva.
Take a look at the post I started about an additional problem. There really is nothing else to do other than redo all the listings from scratch.
Auctiva, please let all of us know EXACTLY what the problem is with Greg's Listings. HOW we know if we have same issue, as I rarely go in and check each listing. How to make 100% sure this does not happen to our listings?
95% of the time I list directly onto auctiva. IF i cut/paste I do in notepad.
However, others may do differently. So this would be benefit to ALL to know this.
95% of the time I list directly onto auctiva. IF i cut/paste I do in notepad.
However, others may do differently. So this would be benefit to ALL to know this.
I think that the explanation that I have in the post relating to my problem covers it. You will never get Auctiva to admit they made a coding change. You can be sure that if you ever cut and pasted anything, you may have a problem if you go for a relist. My descriptions were too complex to simply edit each listing, so I will reshoot the items and use a plain vanilla listing with a template. They discourage the use of HTML as far as fonts, which I also did (didn't like their choices) So my descriptions totally disappeared, and the other info that was cut and pasted had the font color change from black to white.There program testing is th pits, but compared to the problems that the folks who upgraded to Turbolister 3 are having this is a walk in the park. Those folks if you read the boards can't even list. I advise checking your listings. Auctiva says that the change was done so ebay wouldn't reject the listings (though I doubt that) These would have accepted - with no desciptions. I don't know if I ever would have been wise to this change had a listing of mine not rejected due to an email address.
you've tempted a lot of folks greg...can you give us a hint
While there, check out their fees. then you will REALLY feel ill. I cross list some things on both sites. Contact me thru them or via FB and I can tell you some other things I cannot post here
Greg--friend request sent via fb