insurance claim help needed

However the insurance is there to cover you, it is quite possible they cannot be bothered to do the claim and so are possibly being untruthful.

I would send another form or whatever is the procedure for the insurance you have taken out.

But did you mean the plate was 81 cents or dollars ?

If it was 81 cents and they paid by PayPal then I would just do a partial refund, not not a new payment.

Don't rush because of buyer laziness, what proof have they of the breakage, could just be after a discount, check their previous feedback to get an idea

Me again, was this a complete one off set, you don't say, or have you another you could send as a replacement.

Puts a very different complexion on the situation if a set is now ruined, certainly an insurance job.

Sorry about the piecemeal reply, trying to do too many things at once here

I found where to send another invoice. I sent a second one. Do you know what it will look like in the buyers mailbox? I suspect it's going to spam.

quote:

Do you know what it will look like in the buyers mailbox? I suspect it's going to spam.

No and I doubt it.

But what about what I asked you about above, could be scam by the buyer to get a free set !!

I responded to this yesterday but it's not showing up on the message board. Am I doing something wrong? Do I have to come here to reply or can I reply to the email? I think maybe I replied to the email.

These were 8 single dinner plates that he got for a total of $6.50, not a set. He wants to keep the 7 and get all of this money back, including shipping and insurance.

I don't get it. He has good feedback but is going after me like a tiger with a thorn in his ... He even called Auctiva. Someone from U-PIC is going to handle this for me. Too bad I had already given him good feedback when I sent the item. Now I can just BLOCK him from ever bidding again.

Hi, I think you need to reply via his board not the e-mail, never tried it direct. If someone edits the post after initial posting it will be updated on the board but will not be re-mailed, so it is always best to view the thread online before replying.

Who is U-PIC as we don't have the Auctiva insurance facility in the UK.

quote:

He has good feedback but is going after me like a tiger with a thorn in his ... He even called Auctiva. Someone from U-PIC is going to handle this for me. Too bad I had already given him good feedback when I sent the item.

Actually you have answered your own question without realising it.

I had a customer once who only had feedback as buyer had a profile of 1000+ and had only left 2 positives and 4 negatives in something like 2 years.

Moral of the story buyer leaves feedback first seller second, always !

Still sounds more like a professional scammer who takes liberties with those sellers who leave it first.

No reasonable buyer would ask for a total refund on one alledgedly broken plate, if someone else is to handle the claim they will probably break one deliberately to 'proove' they were not trying it on. A reasonable buyer would accept the insurance route or a free replacement not a complete refund that is totally unreasonable and rings warning bells.

When looking at a buyers history select a time period (eg 6 or 12 months), on all feedback and then you can selectively view pos, neutral and negs seperately and also see replies.

Which occured first sellers or the buyers, more to looking at history than meets the eye.

However from May this will be irrelevant when sellers can no longer leave a negative, then we are a scammers delight despite the revised calculaton for what constitutes 100% feeback etc.

I'll bet you are right. I did not realize it. Yep, I left pos feedback and he saw this and now I'm completely at his mercy. He keeps threatening me with negative feeback if I don't "do the right thing". He want the entire transaction to be free and keep all the plates. He's intimidating and nasty because he knows I can't leave any feedback for him now. I've learned my lesson, thanks to you. This IS a scam. How pathetic is this that he does it to make $16.00?
I hope others read this learn this lesson. Never leave feedback as a seller before the buyer leaves it. What a shame that you can't be nice to people because of one rotten person.

Auctiva is a seller's tool that I use and you can purchase insurance through them at a discount. It's very convenient and you don't have to worry about getting it at the Post Office.

Ah, but how many $16.00's have they acquired, and for all you know they might sell them on at profit under another name !

I call it theft by deception.

quote:

What a shame that you can't be nice to people because of one rotten person.

You do not need to feel that way, I do not consider it 'not being nice' to expect buyer feeback first, it is logical. A buyer can check the feedback I have left for others if they are uncertain about leaving it first and they will not see a bad attitude from me even for well deserved reds.

They This buyer may well still leave a red saying you were unhelpful and other tantrum like commments as you spoiled their fun. However ...

Once I got my first and only red to date I was no longer at the mercy of the 100% feedback hostage takers. If you do get a red keep the reply (you can still reply even though you cannot change your original feedback) civil, logical, unemotional and to the point and no name calling. Word it carefully to make use of the limited characters you have, compose it such that any counter reply is prevented and do not waste any letters !

Then somebody else looking at it wll see a professional seller left it not a spiteful child and will still be warned about the buyer

edit - by me to clarify meaning

Right again. I'll make every word count on the reply. The odd thing now is that his mails are not being delivered. But he still emails me with more nasty email. "I don't seem to have trouble with anyone but you. Did you really buy insurance? Interstate Insurance Fraud is a Federal offense, especially when combined with the Postal System. What are you thinking?"

Any computer geniuses who know what this means????

----- The following addresses had permanent fatal errors -----
<shamcad@comcast.net>

----- Transcript of session follows -----
<shamcad@comcast.net>... Deferred: Bad file number
Message could not be delivered for 3 hours
Message will be deleted from queue

Final-Recipient: RFC822; shamcad@comcast.net
Action: failed
Status: 4.4.7
Remote-MTA: DNS; mx2.comcast.net
Last-Attempt-Date: Sat, 8 Mar 2008 10:54:39 -0500 (EST)

Received: from imo-d23.mx.aol.com (imo-d23.mail.aol.com [172.18.157.197]) by imr-m06.mx.aol.com (v107.10) with ESMTP id RELAYIN7-847d28c4525d; Sat, 08 Mar 2008 07:53:26 -0500
Received: from Windsor224@aol.com
by imo-d23.mx.aol.com (mail_out_v38_r9.3.) id 4.cc7.2a19d22f (42807)
for <shamcad@comcast.net>; Sat, 8 Mar 2008 07:53:20 -0500 (EST)
From: Windsor224@aol.com
Message-ID: <cc7.2a19d22f.3503e63f@aol.com>
Date: Sat, 8 Mar 2008 07:53:19 EST
Subject: Re: Ebay item# 160209015439
To: shamcad@comcast.net
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="-----------------------------1204980799"
X-Mailer: AOL 9.0 VR sub 102
X-Spam-Flag: NO
X-AOL-IP: 172.18.157.197

Probably means his mail box is full, and I presume by 'his mails' you mean your mails to him.

I take it then you have been communicating by personal e-mails, sorry, not a good idea


Tips for when a transaction gets messy or any form of problems occur as a buyer or seller.

1) Only make contact through ask buyer/seller a question, never personal e-mails.

2) Definitely do not contact by telephone, text or paper except recorded and then only when you need to forward evidence of postage paperwork or the like. (and always keep a photocopy).

3) if the transaction is elevated to an unpaid or not as described dispute ONLY make contact via the dispute consule.

The above ensures that all communications regarding the problem is all on record at ebay, even if they persist in sending personal mails stick to sending your mails via the ebay channels.

Ensure you keep all e-mails, I keep all mails related to sales for at least one year after completeion.

Any other forms of communication are unverifiable and cannot be adjudicated if they are raised to a dispute by either side.

The honest seller has more to lose than the buyer in most cases.

quote:

I don't seem to have trouble with anyone but you.

The buyers unreasonable demands so far would indicate otherwise to me. Either :-
1) they all succumbed to his aggression
2) they are figments of his imagination.

It is a typical workplace management trick when being devious with employees based on "divide and conquer" to make you feel isolated and vulnerable and then go in for the kill.

Keep to official channels and hold your ground, the buyer could easily give you a neg now regardless even if you met their demands so you have nothing to lose.

When these occasional problems occur, learn by them so you are ready and confident about how to deal with them in future, it is not a total waste of time if you gain an insight into the practical side of handling difficult customers and the procedures available to deal with them

Hi Windsor224,
Very sorry you're having such a problem with what appears a most unscrupulous individual!

Choo mentioned the 'bounced' emails may be due to a full-mailbox. Perhaps so... but somehow I wondered if there might not be more to it than that. Very hesitant to add extra worries to an already unpleasant experience, but because there are several (somewhat sophisticated) ways elements of the 'hacker community' can steal/spoof/re-direct mail and other user accounts... I think it wise to keep this in mind also. No hard conclusions are warranted...however I found the returns on a simple web-search (for the username given) at least a little curious.

For what it's worth: A simple innocuous message (using an 'insulated' stealth-account) sent yesterday at 8:25pm Central-DST has NOT yet generated any kind of bounce-back from the recipient's address.

I believe Choo's advice for handling comm's from this point on..is very important. Hope you can get cleanly dis-entangled from all this mess as soon as possible.
Best regards ~ zeb

Auctiva's U-PIC insurance claim handler has gotten involved and is handling this for me. I'm so greatful. I want as little communication with "this person" as possible.

Since 1997, this is the first time I've ever had anything damaged and had to use the insurance provider. Boy, what an introduction. I've learned a great deal.

Thanks everyone.

quote:

I've learned a great deal

Good news, and richer in experience too

If you receive any further communication from the buyer I would just forward it to the claim handler and certainly not reply to it yourself without the handlers permission.

UPDATE. So far U-PIC is doing a great job of handling the claim. It should be completed (paid out)within 10 days.