Looks like the whole sellathon site has gone 404. Tap tap, hopefully someone at sellathon can hear this!
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I checked your 2 most recent support tickets dating back to August and all 5 replies were answered the same day. One reply was done late on a Sunday evening and we replied first thing in the morning. And there was an internal reply on one from 11am about your refund.quote:and days without even a response to support tickets.
Sellathon was in a pretty sad state when we took over. It would likely have gone out of business. We injected the cash and man power needed to get it running, and to grow the # of counters it handles by more than 20x.quote:Mr. Yaeger, it might actually become profit-making once
When we bought Sellathon the counters were not working a high % of the time, and the database was choking. We fixed that. Over time the number of counters grew by 20x. The Sellathon we bought would not have functioned with 1.1x. It was that bad. Sellathon's original technology was not up to the task. We immediately upgraded the database and spent around $50k on servers to keep it working back then.quote:For when Auctiva bought Sellathon, the product worked. Now, it doesn't work.
Please provide me a support case id # and I'll look into this.quote:When Auctiva bought Sellathon, support was transparent, non-defensive and responsive. Now, well, let's just say it's not.
Have you filed a support case?quote:
Then, I revised item 250296434018 to remove the V3 code and replace it with the V4 code in one revision. The KickItBack counter in that listing is incrementing as well, but its views are not being tracked anywhere on the V4 site.
This is simply not true. I've logged into the support system every day this week and I see all the cases coming in are being answered.quote:Customer service is now nonexistent..Nothing is posted about current problems and DAYS pass while we all wait in the dark..
Not every counter customer is a Sellthon user.quote:
You have 20x more customers
DUH!!!
quote:This is simply not true. I've logged into the support system every day this week and I see all the cases coming in are being answered.