Tagged With "Auctiva Webinar"
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Re: Auto Relisting Not Working
Hello Poopppy - We are aware of a very intermittent issue that has affected a small number of accounts where there have been issues with Auto Relist profiles which appear to be a result of delays in communication between us and eBay. Our engineers are seeking a solution for the difficulty. If you have not already done so, please file a support case regarding this with a few examples by item number where you have run into this issue so we can pass that along to our engineers. When more...
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Re: Auto Relisting Not Working
Thank you. Any idea how long this is going to take to correct? Each day I am having less and less listings due to the autolisting not working on all our listings.
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Re: Auto Relisting Not Working
Hello again - At this time there is no new information available as to when this issue will be fully resolved. Our engineers have made some steps towards a resolution and are continuing to work on the issue. If you have a support case filed about this, it will be updated as soon as more information becomes available and I will also update this thread when we know more. Apologies for any inconvenience this causes. - Craig
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Re: Auto Relisting Not Working
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
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Re: Auto Relisting Not Working
Hello Rockoman3803 - I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the support system. It looks like the ticket did not show appropriate for the support team when it was imported into the new system. For this, I apologize. I have reviewed the ticket you filed...
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Re: Auto Relisting Not Working
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
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Re: Auto Relisting Not Working
Hello Rockoman3803 - I am uncertain if there was some difficulty on your end where you were unable to see my prior reply to your post, but as you have posted the identical post, I am providing the reply again. I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the...
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Re: Auto Relisting Not Working
Craig, I thank you for the directions, so simple, so many many hours of wasted time for Ebay and myself. It never occured to me that it could be on the Auctiva end, and apparently never occured to Ebay because they took so much time with me. They would try and end it and we would watch it pop up again and again. 'I'd say, "Did ya See It, they would say "No" it looks like its gone........"Wait....it just showed up again, Let me try another way" I followed the instructions exactly as you gave...
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Re: Registered for free trial and have 3700+ listings on ebay
Hi OZPICKERSWARDROBE42, On the Closed Listings page, you can use the filter to view only "unsold" items. Just click the filter that says "Any" and then select the "unsold" option. On your second point, yes you can definitely store your listings in Auctiva so that you can list them at a later time. Any time you create and post a listing from Auctiva, it's automatically stored for you as a Saved Listing and is saved year over year. If you'd like to store your listings that recently ended, you...
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Re: This not was intended for the management, however their system is down and provides an error when the send button it pushed
Hello Jim, Without going into too much detail regarding the specifics of your account, the account does appear to be fine and I have gone ahead and run a command to have the scrolling gallery appended to your active listings where there is no gallery. Please keep in mind that we would not be able to add the gallery to listings where there was partial gallery code or if there is a reason eBay would not allow edits to occur. Please give the command up to a few hours to have the gallery on your...
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Re: Auto Relisting Not Working
I am also having problems with auto relisting not working. I have several items as 7 day auctions with an auto relist profile. When the items end they do NOT relist and I have to manually go in and re-schedule the postings. Oddly enough I did have ONE item that did relist. I have checked my "Closed" folder and do not see any items there that end without selling. Furthermore, there are some recent sales that do not show up in the closed folder either. Any thoughts??
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Re: Auto Relisting Not Working
Hello Norcalseller53, I am sorry to hear that you have encountered difficulty with auto relists. At this time, I am not aware of any issues on our end that would prevent an Auto Relist profile from operating correctly at this time so it is unclear what may be occurring for you It sounds like it would be best for our agents to have a look in your account at the profile settings and at some of the listings that have had this issue so we can figure out what's going on. Please file a support...
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Re: Introducing The Auto-Lister - The easy way to expand from eBay to Amazon
Interested? Check out our demo video of the Auto-Lister here on YouTube .
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Re: "How to Escape a Hostage Situation"
http://shop.ebay.com/danna/m.h...&_ipg=&_trksid=p4340 Check it out What do you see 56 items listed Item image 30 Days BLOG Coach HOW to MAKE MONEY BLOGGING Start NOW How To sell Items on eBay for OTHERS and Make Money DVD How to Market yourself ONLINE Webinar MARKETING SESSION Just as I expected too makes MORE $ on HOW to sell Just as she uses these cheerleading type articles posted on Auctiva & other sites She JMHO is a EBAY CHEERLEADER USER making money off people hopes dreams...
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Re: Photos Not Posting to Ebay Gallery
items relisted from ebay allso have no picture , ebay problem maybe
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Photos Not Posting to Ebay Gallery
Also having trouble with images not posting to Ebay on the gallery! The fix tool on Ebay doesn't help! Anyone have another solution! All my listings both relists and new listings have no gallery pics. Auctiva says they have no knowledge of a problem and Ebay doesn't either. When someone figures it out please post the fix. I have over 50 listings posted without pics and will have at least another 20 by Monday. Thanks,!
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Re: Photos Not Posting to Ebay Gallery
I have the same issue listed few items on Friday - no gallery pics, tried today still the same. Same problem occurs with items that were listed correctly on eBay but were ended and relisted. It only worked once for me, for item swith one picture only. https://www.ebay.co.uk/sch/m.h...ar-parts&_sop=10
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Re: Photos Not Posting to Ebay Gallery
Everything I listed after 5 pm on Friday is missing pictures. It appears to be Auctiva issue because when I delete pics and upload via EBay, it works fine. I do not have time to do that for dozens of listings
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Re: Photos Not Posting to Ebay Gallery
Same here all my listings do put the ebay gallery picture, I have to manually revise each ebay listing to remove, and then add the pictures, then the gallery picture is there, this is such a pain!
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The multi-channel CSV Bulk Import tool is now available
Hi everyone! Great news... the CSV Bulk Import tool is now available in Auctiva Multi-Channel! With this new addition, you now have the power to create thousands of new product listings and activate them on multiple channels, such as eBay and Amazon, with a single file. We've designed the CSV Import template file to be simple and easy to fill out; rather than providing every single product detail, you only need to provide minimal product information, such as your SKUs, GTINs (like UPC, EAN...
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Re: Just getting started - why are edit buttons on closed listings grayed out?
Hello TreasureHotel - Thank you for reaching out! If you are trying to edit and relist an item from the Closed Listings page that was previously listed or relisted on eBay then unfortunately the 'Edit and Relist' button will be greyed out. If you did create this listing using Auctiva you should be able to find it within your Saved Listings page and you can edit and post it from there. If the ended listing is roughly less than 90 days old you can also import the Closed Listing into the Saved...
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Re: Just getting started - why are edit buttons on closed listings grayed out?
Hello again TreasureHotel, You can import multiple listings at a time via the Closed Listings page. You just have to click on the checkbox next to the thumbnail image and click on Import towards the top left of the page. Again, please advise we can only import listings that have not been deleted on eBay's end. Listings that are imported can be edited in bulk using the Advanced Edit tool on the Saved Listings page. We can also post listings in bulk within the Saved Listings page. If you have...
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Just getting started - why are edit buttons on closed listings grayed out?
Hi, everyone. I'm just wading into the Auctiva program and can't seem to start with a simple relist of a closed item on eBay. My closed "unsold" listings are showing up in Auctiva, but the edit button to the far right is grayed out. How do I edit this listing (to add Auctiva profile, change price, etc.)?
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Re: Just getting started - why are edit buttons on closed listings grayed out?
Hi, Jeremy. So you're telling me I have to physically type in in every one of my eBay listings and that your import feature won't help me to relist these items?
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eBay Promoted Listings Now Available in Auctiva
Hi everyone, I'm very excited to announce that eBay Promoted Listings are now available in Auctiva! Seamlessly through your Auctiva account, you can manage existing campaigns or create new campaigns, select which of your items you want to promote and define your ad rate. Additionally through Auctiva, you can select to use eBay’s suggested ad rate and recommended listings which have been specifically designed to help you stay ahead of the competition. Try it today ! What are eBay Promoted...
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Re: Please add business policies on eBay and sync with Auctiva
I am having the same problem. ultra pixel survive
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Re: Please add business policies on eBay and sync with Auctiva
Hello Felix - Please be aware that this tread is a few years old so the issues described here were resolved some time ago. If you have enabled Business Policies on eBay and they are not reflecting correctly in your account, please select eBay from the My Account menu and then click the button to Update eBay Preferences. If you continue to experience difficulty, please feel free to file a support case letting us know what you have tried and where you are running into difficulty so our agents...
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Image Selection for Variations will NOT load
Cant load images to add to my variations, and then i get the spam message saying sorry the site is busy? How is that helpful ? Funny how every other area of the site is working. I have taken the day off to upload loads of listings only to have auctiva stopping me. i hope we are all going to get a refund for the days this is down. not happy at all.
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Re: Image Selection for Variations will NOT load
Hello Steve on eBay - We are sorry to hear you encountered difficulty uploading images. There was an issue that occurred yesterday that caused difficulty with the image management area for some accounts. However, the issue has since been resolved and the image management area is operating as expected again. If you are still encountering difficulty, please clear the cache of your browser and try again. Should the issue persist, please file a support case from under the Help tab of the site so...
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Re: Please add business policies on eBay and sync with Auctiva
You can disable them by visiting the business policies page on eBay. Then, log back into Auctiva and click on “Update eBay Preferences” on your account page . This will then update your account to no longer use the Business Policies. I've done this, but my eBay Business Policies are not syncing to Auctiva.
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Re: Please add business policies on eBay and sync with Auctiva
Hello Everything-Emporium - It is unclear what may be occurring for you. If you have disabled the business policies on eBay, Auctiva would not be able to sync to them. If you are having trouble with business policies updating for your account, it would be best for us to have a look in the account at what may be occurring. Please file a support case from under the Help tab of the site letting us know what you are attempting to do, the steps you have taken thus far and what the end result has...
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Re: Can I backup my Auctiva saved listings?
Hello Efen, We do not offer a service to backup your listing data. While you can export some information using the CSV Reports option from the Sales menu of your account, the only other method you could use is to manually copy your data and save it on your system. Unfortunately, I am not aware of any software available that would do this or make backups for you. Apologies for any inconvenience this may cause. - Craig
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Can I backup my Auctiva saved listings?
Hello, I wonder if you can help me. Can I backup my Auctiva saved listings? Is there any backup software that can access my listings and do this for me?