Tagged With "Listing on Ebay"
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Introducing The Auto-Lister - The easy way to expand from eBay to Amazon
Hello everyone, I’m very happy to announce that the Auctiva Auto-Lister is now available! With the release of this new feature, you now have the ability to push your eBay products over to Amazon with just a single click. Not only does the Auto-Lister make it easy to expand from eBay to Amazon, but it also gives you the ability to use Auto-Synced Quantity right from the get-go so that you can expand to a new channel without worrying about overselling. How Does It Work? First, make sure you’re...
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Introducing The Auto-Lister! The easy way to expand from eBay to Amazon.
Hi everyone, I’m very happy to announce that the Auctiva Auto-Lister is now available! With the release of this new feature, you now have the ability to push your eBay products over to Amazon with just a single click. Not only does the Auto-Lister make it easy to expand from eBay to Amazon, but it also gives you the ability to use Auto-Synced Quantity right from the get-go so that you can expand to a new channel without worrying about overselling. How Does It Work? First, make sure you’re...
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Auto Relisting Not Working
Auctiva is not relisting all of our listings. Anyone else having the problem with Auctiva not re-listing items?
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API Error - Failed Listing
I'm getting this error when I try to list today: Failed Listing Generated the Following Warning: Return Policy Attribute returnDescription Not Valid On This Site I've removed text from the free text fields. My return policy is 30 days, no restocking fee. Still won't go through. Any ideas? TIA Caren
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Getting a listing error - not sure how to fix ? anyone that can help?
here is the error I am seeing: eBay security policy only allows HTTPS resources in listings, not HTTP. Please update or remove any HTTP resources.
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Easy way to save active listings to reopen eBay store later????
I am going to make a temporary move and will not be where my inventory is to be able to ship. I intend to close my eBay store for a couple of months to save the subscription fees, but would like to find an easy way to re-open it when I return. Any suggestions will be greatly appreciated. Am thinking that I need to somehow mark or move all active listings into a folder before I close it, but then I am concerned about quantities on listings that have more than 1 item ( especially if some have...
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Listing on Ebay motors
How does one get to Ebay Motors when listing on Auctiva? Does not appear in the drop down list when searching "Category" !!
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No option to close enlarged thumbnail
On my ebay listings, when you click on a thumbnail to enlarge it, theres no option to close the enlarged thumbnail. Escape does nothing, nor is there an X in the upper right corner. Does anyone know how to fix this? Thank you
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Re: Getting a listing error - not sure how to fix ? anyone that can help?
Hello Arrowheaddealer - I am sorry to hear that you are encountering difficulty with some of your listings. As a result of some of the changes that eBay has made in the last year or so, it is no longer acceptable to have insecure content posting to eBay. All of our resources are now compliant with this, but if you are using previously saved listings there may be content added directly to the listing description, or in many cases a Seller Details profile where an insecure URL exists that our...
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Re: No option to close enlarged thumbnail
Any chance you could be more specific, please? I can't seem to solve this at all
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Re: No option to close enlarged thumbnail
Hello JRAJ22 - We are not aware of any issues on our end that would cause such a difficulty using our standard templates, however, there is a known issue with the supersize images that matches the description you have provided if you are using a custom template. Our engineers are aware of the issue and are seeking a solution. If you are not using a custom template, please file a support case as soon as you are able so we can have a look into it. Please let us know a few example listings...
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Re: Easy way to save active listings to reopen eBay store later????
Hello Maryle, Unfortunately there is no way in your Auctiva account to save an already active listing while it remains active. If you made the listings in Auctiva, you should have saved listings which will remain intact in your Auctiva account. For listings that were not created and posted via Auctiva you would need to wait for the items to close on eBay and then import them from the Closed Listings page of your Auctiva account into your Saved Listings within 90 days of them closing. The...
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Re: Listing on Ebay motors
Hello Elbcounselor, When you first reach the listing creation page, you will want to set the pull down for the eBay site (in the upper right of the page) to eBay Motors US - Parts and Accessories or eBay Motors. Once you have selected the one you need for the site, you will then have the appropriate category options for your listings. - Craig
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Re: API Error - Failed Listing
Hello Caren, The message you have included is a warning that is associated with a Failed Listing. There should also be a failure notification as the Warning message you note would not prevent a listing from posting in and of itself. It is very likely that there is also a corresponding failure notification. If you hover over the My Account menu, you can then click on the red number (this is for failure notifications) and you should be able to see a corresponding message for the item where you...
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Re: Auto Relisting Not Working
Hello Poopppy - We are aware of a very intermittent issue that has affected a small number of accounts where there have been issues with Auto Relist profiles which appear to be a result of delays in communication between us and eBay. Our engineers are seeking a solution for the difficulty. If you have not already done so, please file a support case regarding this with a few examples by item number where you have run into this issue so we can pass that along to our engineers. When more...
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Re: Auto Relisting Not Working
Thank you. Any idea how long this is going to take to correct? Each day I am having less and less listings due to the autolisting not working on all our listings.
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Re: Auto Relisting Not Working
Hello again - At this time there is no new information available as to when this issue will be fully resolved. Our engineers have made some steps towards a resolution and are continuing to work on the issue. If you have a support case filed about this, it will be updated as soon as more information becomes available and I will also update this thread when we know more. Apologies for any inconvenience this causes. - Craig
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Re: Auto Relisting Not Working
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
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Re: Auto Relisting Not Working
Hello Rockoman3803 - I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the support system. It looks like the ticket did not show appropriate for the support team when it was imported into the new system. For this, I apologize. I have reviewed the ticket you filed...
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Re: Auto Relisting Not Working
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
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Re: Auto Relisting Not Working
Hello Rockoman3803 - I am uncertain if there was some difficulty on your end where you were unable to see my prior reply to your post, but as you have posted the identical post, I am providing the reply again. I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the...
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Re: Auto Relisting Not Working
Craig, I thank you for the directions, so simple, so many many hours of wasted time for Ebay and myself. It never occured to me that it could be on the Auctiva end, and apparently never occured to Ebay because they took so much time with me. They would try and end it and we would watch it pop up again and again. 'I'd say, "Did ya See It, they would say "No" it looks like its gone........"Wait....it just showed up again, Let me try another way" I followed the instructions exactly as you gave...
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Re: Auto Relisting Not Working
I am also having problems with auto relisting not working. I have several items as 7 day auctions with an auto relist profile. When the items end they do NOT relist and I have to manually go in and re-schedule the postings. Oddly enough I did have ONE item that did relist. I have checked my "Closed" folder and do not see any items there that end without selling. Furthermore, there are some recent sales that do not show up in the closed folder either. Any thoughts??
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Re: Auto Relisting Not Working
Hello Norcalseller53, I am sorry to hear that you have encountered difficulty with auto relists. At this time, I am not aware of any issues on our end that would prevent an Auto Relist profile from operating correctly at this time so it is unclear what may be occurring for you It sounds like it would be best for our agents to have a look in your account at the profile settings and at some of the listings that have had this issue so we can figure out what's going on. Please file a support...
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Re: Introducing The Auto-Lister - The easy way to expand from eBay to Amazon
Interested? Check out our demo video of the Auto-Lister here on YouTube .
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Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?
I have looked everywhere and can not find a thing about the upcoming Ebay switch from Paypal to Managed Payements. Is there anything I need to do different in listing on Auctiva? I know my listings now show payments going to Paypal with my email address, will I be putting something different in that entry now?
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?
Hello Bethofvt, If you are enrolled in Managed Payments on eBay, you may need to generate a new token in your Auctiva account for it to register this correctly, so if you haven't already done so, please generate a new token once you are set up within eBay. After you have done this you will see a slight change to the listing creation page in your Auctiva account in the Checkout Options area of the lister. This area will show that you have managed payment enabled and when you open it there is...
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Re: Add more eBay items to Amazon
Hello US Camera Pro - The Auto Lister does require valid UPCs in order to be able to provide suggestions for you and should run every other day for your account - so it should be providing suggestions for eligible items in that time frame automatically. There are no tools within your account where you could force that to run again. If you have items with appropriate UPCs for them where this has not occurred and they have been showing in your account for 48 hours or more, please feel free to...
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Add more eBay items to Amazon
Hello, I have used the auto-lister and it found several items. I have many more items to import to amazon. Can this be done manually or is the only way to wait for the Auto-lister to find them? Thank you
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?
Hello again, it sounds like you are not fully enrolled in Managed Payments yet on the eBay side as there is definitely a change on the listing creation page of your Auctiva account after you are enrolled on eBay and have generated a new token. The listing creation page of your Auctiva account will appear differently in the Checkout Options area where it will show that Managed Payments has been enabled. When you expand that area of the lister you will see a checkbox (which is checked and...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?
Hello tomas - If you are not seeing a difference on the listing creation page that shows Managed Payments enabled in the Checkout Options area then it sounds like you still need to generate a new token in your account so that the Managed Payments data from eBay is reflected there. Note that this change will only show once you have generated a new token after you are fully enrolled in Managed Payments on eBay. To generate a new token after logging in to your Auctiva account, select 'eBay'...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?
I renewed my token and after waiting a couple of hours the Checkout area still offers only PayPal options; no Managed Payment checkbox. Tried to make a new Checkout Profile and that only offers PayPal also. My listings on Ebay all say "Accepted forms of payment shown at checkout" so Ebay is changing payment methods on their end. I would like to be able to show what payment options are available on my Activa listing to a potential buyer so they don't have to go to Ebay's checkout to see...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?
Same question. I was switched to Managed Payments yesterday and when I get to Checkout Options on Auctive I see the same PayPal info that has always been there; no Payment Managed by Ebay checkbox. Do I need to make changes to my checkout Profile?
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?
Hello, You are most welcome. If you encounter further difficulty within your account or with posting listings, please don't hesitate to file a support case so our agents can review your account directly. - Craig
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?
Could not list an item on Ebay this morning; said to renew my token. So I re-renewed my token and everything seems to work correctly now. Guess it didn't take the first time??? Thanks for your help and explanations.
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The multi-channel CSV Bulk Import tool is now available
Hi everyone! Great news... the CSV Bulk Import tool is now available in Auctiva Multi-Channel! With this new addition, you now have the power to create thousands of new product listings and activate them on multiple channels, such as eBay and Amazon, with a single file. We've designed the CSV Import template file to be simple and easy to fill out; rather than providing every single product detail, you only need to provide minimal product information, such as your SKUs, GTINs (like UPC, EAN...
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Problems uploading a multi-listing to eBay
Hi all. I'm trying to do a multi-listing of watch parts where the MPN is linked to a photo and when that MPN is selected from the drop-down menu the appropriate photo is displayed in the gallery window. When I preview the listing in Auctiva everything works fine and tests as OK but when I upload to eBay only the header photo is displayed and there is no MPN shown in the drop-down menu. Does anyone have any ideas? Many thanks
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Re: Problems uploading a multi-listing to eBay
Hi kernow1 - it is difficult to say what the issue may be without reviewing the listing, however, it may be the way you have the template configured or some other minor detail in the listing. If you are still having trouble, please feel free to contact our support team directly by filing a support case from under the Help tab of the site and let us know the title of a listing or two where you are running into this trouble and our agents will be happy to have a look and assist you. - Craig
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eBay Promoted Listings Now Available in Auctiva
Hi everyone, I'm very excited to announce that eBay Promoted Listings are now available in Auctiva! Seamlessly through your Auctiva account, you can manage existing campaigns or create new campaigns, select which of your items you want to promote and define your ad rate. Additionally through Auctiva, you can select to use eBay’s suggested ad rate and recommended listings which have been specifically designed to help you stay ahead of the competition. Try it today ! What are eBay Promoted...
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Photos not posting to eBay
Anybody else having issues with photos appearing in your Auctiva listings but not uploading to the eBay listing? I’m very frustrated right now and can’t figure out how to fix this. I’ve regenerated my token, ended the listings, reuploaded images to Auctiva and tried resisting all to no avail. Any suggestions?!
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Re: Photos not posting to eBay
Hello LGabbard - We are not aware of any issues where images would fail to reach eBay if they are added to listings as expected, so it sounds like we will need to have a look in your account at some of the listings in question to be able to know what is going on for you. If you have not already, please file a support case that includes some example listings where this issue has occurred so our support agents can have a look into it and assist you. If you have already filed a case, please be...