Tagged With "auto-sync quantity"

Topic

Auctiva Multi-Channel is Coming Soon!

Auctiva Natasha ·
Hi Auctiva Community! The entire team here at Auctiva is very excited to announce a new service that will be available in the coming months! For almost a year now, we've been focused on building a new platform that will give you the power to manage your eBay and Amazon listings from one place. Here's a sneak peak into what Auctiva Multi-Channel will bring you: Inventory and listing management tools for eBay & Amazon. A new, enhanced 1-Page Multi-Channel Lister, where you’ll be able to...
Event

Auctiva Multi-Channel 101 Webinar

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Re: Auto re-listing

auctivacraig ·
Hello LWW, I'm guessing that you are referring to the change for Fixed Price items so that they will all need to be GTC listings instead of using any other duration. If this is not what you refer to, please elaborate on your comments with the specifics of your query so I can get you a more appropriate response. However, if this is correct, then unfortunately not. We have no plans to eliminate auto relist profiles systematically from any account. You would need to manually select the listings...
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Re: Auto re-listing

lww ·
On GTC listings that ebay automatically roles over does Auctiva get a listing end notification that would trigger the auto-relist profile in Auctiva? I am trying to determine if it is even necessary to remove the profile if it only comes into play if I end the item or it sells. I use 30 day listings with an auto-relist profile that re-posts them a few days after they end. Also if I edit an existing profile will the edit apply to listings created before the edit?
Topic

Auto re-listing

lww ·
With the new changes ebay is implementing next month it looks like the auto-relisting feature will no longer be useful (at least not as I use it). Will Auctiva do some kind of a global feature removal or will I need to edit all my listings?
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Re: Auto re-listing

auctivacraig ·
Hello again, the relist profile should only come in to play when an item actually ends and then comes in to the closed listings of your Auctiva account. However, please keep in mind that should an item end that has been converted to GTC, the profile will send it back up to eBay so you may wish to end the profiles on the active listings where you have them to avoid potential issues in the future. As far as the profiles themselves go, you would not be able to modify an existing Auto Relist...
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Re: Auto Relisting Not Working

auctivacraig ·
Hello Poopppy - We are aware of a very intermittent issue that has affected a small number of accounts where there have been issues with Auto Relist profiles which appear to be a result of delays in communication between us and eBay. Our engineers are seeking a solution for the difficulty. If you have not already done so, please file a support case regarding this with a few examples by item number where you have run into this issue so we can pass that along to our engineers. When more...
Topic

Auto Relisting Not Working

poopppy ·
Auctiva is not relisting all of our listings. Anyone else having the problem with Auctiva not re-listing items?
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Re: Auto Relisting Not Working

poopppy ·
Thank you. Any idea how long this is going to take to correct? Each day I am having less and less listings due to the autolisting not working on all our listings.
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Re: Auto Relisting Not Working

auctivacraig ·
Hello again - At this time there is no new information available as to when this issue will be fully resolved. Our engineers have made some steps towards a resolution and are continuing to work on the issue. If you have a support case filed about this, it will be updated as soon as more information becomes available and I will also update this thread when we know more. Apologies for any inconvenience this causes. - Craig
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Re: Auto Relisting Not Working

lww ·
No problems here with auto re-listing.
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Re: Auto Relisting Not Working

auctivacraig ·
Hello Rockoman3803 - I am uncertain if there was some difficulty on your end where you were unable to see my prior reply to your post, but as you have posted the identical post, I am providing the reply again. I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the...
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Re: Auto Relisting Not Working

auctivacraig ·
Hello Rockoman3803 - I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the support system. It looks like the ticket did not show appropriate for the support team when it was imported into the new system. For this, I apologize. I have reviewed the ticket you filed...
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Re: Auto Relisting Not Working

rockoman3803 ·
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
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Re: Auto Relisting Not Working

rockoman3803 ·
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
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Re: Auto Relisting Not Working

rockoman3803 ·
Craig, I thank you for the directions, so simple, so many many hours of wasted time for Ebay and myself. It never occured to me that it could be on the Auctiva end, and apparently never occured to Ebay because they took so much time with me. They would try and end it and we would watch it pop up again and again. 'I'd say, "Did ya See It, they would say "No" it looks like its gone........"Wait....it just showed up again, Let me try another way" I followed the instructions exactly as you gave...
Topic

Please add business policies on eBay and sync with Auctiva

TacoLaco ·
Under shipping policy in Auctiva I get this message: "Please add business policies on eBay and sync with Auctiva before using this tool." I went to ebay and created some business policies. Now how do i sync them with ebay so I can choose which one I want in Auctiva?
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Re: Please add business policies on eBay and sync with Auctiva

catiel56 ·
I had the same problem so I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. I'm thinking this may only be a temporary measure but its far less complicated for me. When I have more time I may opt in and set it up but for now I prefer the Auctiva policies.
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Re: Please add business policies on eBay and sync with Auctiva

Pot O' Gold Web Auctions ·
Hello, I don't know for sure if this will work for you, but I was getting the same messages and I disabled my pop-up blocker and now things seem to be working again. Hope this works for you, too.
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Re: Please add business policies on eBay and sync with Auctiva

crystal3 ·
Hi, I am also looking for an answer to the same question. I've received this same message and unable to post any listings.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Community! Apologies for any difficulty or confusion this situation may have created. Please be aware that we updated the site as noted here so that if you have opted in to Business Policies on eBay the listing creation page in your Auctiva account will shift to utilize those policies (which essentially replace your Auctiva profiles). Note this only affects accounts that have opted in to Business Policies in the related eBay accounts. As for ensuring that your policies are updated, you...
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Catiel56 - Currently eBay has this set as noted, you can opt in or opt out again if you decide not to use Business Policies. Unfortunately, we are unrelated to eBay and so have no means to say what eBay may or may not decide to make mandatory in the future. While they do strongly suggest that users make use of business policies, it has not been stated whether or not eBay will require listings to use these policies in the future. If you are opted in at this time, eBay provides warnings...
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Re: Please add business policies on eBay and sync with Auctiva

Special4me2 ·
I am having the same problem. I cant even save my listings let alone post any auctions. I want a step by step easy solution without changing any of my computers settings. Ex. pop up blocker etc....I'm going to currently go through Ebay to sale my items....
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Re: Please add business policies on eBay and sync with Auctiva

TacoLaco ·
Thanks every one for your help. Per above, I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. Back in business. Thank goodness!
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Re: Please add business policies on eBay and sync with Auctiva

rolliebenson ·
I am so glad I found this post. I have been struggling all week end and waiting on a response from Auctiva Customer Services. What a waste of time at this time of year. If I get a reply I will post it.
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Re: Please add business policies on eBay and sync with Auctiva

catiel56 ·
Thank you Craig. Do you know if we can opt out indefinitely or will eBay make this compulsory at some point in time. It's SO much easier opting out.
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Re: Please add business policies on eBay and sync with Auctiva

Cam ·
Also typing in drop down forms and fill in spaces is delayed, have to wait for what you type to show up. I have brand new computer and comcast high speed, everything else on whole computer uses and several different browsers work perfectly. The only place typing is off the charts is Auctiva, I was hoping a update from Auctiva was coming but so far nothing. You need to try using your own site to list items than you will see sadly it does not work!
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Re: Please add business policies on eBay and sync with Auctiva

Cam ·
eBay Shipping policies do not update properly on Auctiva forms, I know how to use Policies and how to make the settings exactly right, but Auctiva shows wrong eBay Policies in drop downs. Tried numerous times to reset the policies on eBay and also updated them on Auctiva, sorry they just plain do not work correctly. You need to hire better techs that can fix this problem.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Cam, There is a known issue at this time regarding some types of shipping policies importing correctly from eBay into Auctiva accounts which our engineers are aware of and are seeking a solution. Generally shipping policies are importing, but there are some types which encounter issues. We are not aware of issues which would cause the other effects you have described relating to the pull down menus or typing on form pages, so I recommend that you first clear the cache of your preferred...
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Re: Please add business policies on eBay and sync with Auctiva

edweber ·
Have the issues above been resolved? Specifically, the shipping business policies issue? I have named, edited and created new eBay shipping policies, but all that is showing in my Auctiva drop-down for shipping is gibberish. I have updated both my token and my eBay preferences, and it does not seem to have made a difference.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Ed - There are still some lingering issues surrounding the import of certain policy types, but for the most part we have been able to resolve the majority of the policy import issues. Typically, for the issues that have existed, the problem is that certain policies fail to import entirely and we are not aware of an issue such as you have described where a policy imports but is not correct or is incomprehensible. If you have not already tried clearing your browser cache to ensure that...
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