HANG TIGHT WITH MISSING PICS!

If photos go missing off your current and ending auctions, does auctiva pay for them to run longer to make up for this, or are you just out the money you paid to run an auction that won't sell without pics?

Couldn't agree with you more, but it is dis-couraging. Auctions are ending and I know this sounds lame, but I had some real good watching and bidding going on several items. Now this happens and I'm out. Need to pull up the panties and just deal with it. Nothing we can anyway.

As with all free services, the Terms of Services normally include "not holding the provider responsible for any losses associated..." .yadda yadda yadda....

All of my listings, current as well as recently sold items are sitting out there naked with no images. One of the truest things said about this country is you get what you pay for and I got greedy a year ago by going with Auctiva's free service and have been using them ever since. Now 2500 missing images later....
Can anybody tell me what is going on today?

I hear ya Dura-Max, I have three great auctions ending, but thankfully I have great repeat buyers who have already seen the pics and are watching the auctions and can bid with confidence.

I have also had people send me messages stating they cannot see the pics. I just message them back and offer the complete refund statement. ROCK ON!

quote:

Originally posted by style-at-its-finest:
Yes Auctiva is aware and they are working on it! Do not judge Auctiva by this issue. They are free and are upgrading soon.

Sometimes things like this happen and I can guarantee you that they are still the best by far. I have used Services that you have to PAY for and Auctiva is still the best I have seen yet!

We have all "had a cow" for now. Let's just let them fix the problem.

I have to confess. I checked out inkfrog and for $9.95 a month they don't seem any better (at all) than auctiva. When auctiva runs smooth it is ssssssmoooooooth. And it has made me look quite proficient with computer skills which is quite a compliment given my limited skills on the computer. I just hope they finish with the upgrades sooner than later! Thanks for people's support and encouragement on this board, otherwise I'd be nailbitin' or worse cuticle nibblin'

This problem may not be auctiva related... My website went down as well, my email went down and our work website went down. I called my hosting company and they tell me that there is a national internet problem where the west coast servers are not connecting to the east coast servers... They know nothing else...

quote:

Originally posted by style-at-its-finest:
Yes Auctiva is aware and they are working on it! Do not judge Auctiva by this issue. They are free and are upgrading soon.

Sometimes things like this happen and I can guarantee you that they are still the best by far. I have used Services that you have to PAY for and Auctiva is still the best I have seen yet!

We have all "had a cow" for now. Let's just let them fix the problem.

WHO the F___ cares if it's free. It still just cost me money. I would gladly pay for this service it they could keep it running right. I've had problems every weekend for the last month. Just because they made the business decission to offer a free service dosen't mean that the sevice should have this many problems. It still cost us to list and ebay fees ain't gettin any cheaper. We still have the right to bitch and complain. When we hand the livlyhood of our business over to a third party service and have over a thousand store items and over 50 buy now and auction items ending today. We expect a relilable service. Having no pictures Just means i wasted a weeks worht of auctions and buy nows and I had to shut my sotre donw today.

So don't say we don't have the right. If I remember right i recieved an email or an ad way back a year ago asking to use this site and seeking my business.

Grrrr, I hate when i see someone saying "Hey It's free"

Yeah, and you can't even edit your current listings and add a photo. Let's hope Auctiva fixes this soon - It's been over 2 hours now (I was creating my last listing for the day when it happened around 10:45 AM CDT).

It might be a good idea to edit our listings that are ending soon, explain what is happening, and offer to email pics to prospective buyers...Wouldn't cost anything.

????????????????????????????????????????????
AUCTIVA IS BROKEN, SOMEBODY PLEASE FIX AUCTIVA

At least they could put up an annoucement for all to read.

I completely agree. No one that keeps shouting "calm down, it's free" seems to realize that Auctiva is a business that makes money by SELLING SHIPPING INSURANCE. If they didn't offer the service for free, no one would use it and they wouldn't make a dime.

It's the business model that THEY chose and I'd gladly PAY for a service so I would be compensated in the even that something like this happens again.

quote:

Originally posted by Easy Street Discount:

quote:

Originally posted by style-at-its-finest:
Yes Auctiva is aware and they are working on it! Do not judge Auctiva by this issue. They are free and are upgrading soon.

Sometimes things like this happen and I can guarantee you that they are still the best by far. I have used Services that you have to PAY for and Auctiva is still the best I have seen yet!

We have all "had a cow" for now. Let's just let them fix the problem.

WHO the F___ cares if it's free. It still just cost me money. I would gladly pay for this service it they could keep it running right. I've had problems every weekend for the last month. Just because they made the business decission to offer a free service dosen't mean that the sevice should have this many problems. It still cost us to list and ebay fees ain't gettin any cheaper. We still have the right to bitch and complain. When we hand the livlyhood of our business over to a third party service and have over a thousand store items and over 50 buy now and auction items ending today. We expect a relilable service. Having no pictures Just means i wasted a weeks worht of auctions and buy nows and I had to shut my sotre donw today.

So don't say we don't have the right. If I remember right i recieved an email or an ad way back a year ago asking to use this site and seeking my business.

Grrrr, I hate when i see someone saying "Hey It's free"

Easy Street, I totally agree with you. I hate these "glass is always half full" type of people who, God forbid, can't say a bad word about anyone or anything. Yes it's free, but it's STILL suppose to work. This costs us all money when images are down because very few people bid when they can't see what they are bidding on. I think Style needs to come off the helium and get real that this hurts the Ebay seller who is just trying to pay the bills no matter HOW much we pay (or don't pay).

oh auctiva why must you suck so much?

What people don't seem to realize, is that it is NOT FREE.. If your auctions end without last minute bidding because of no photo, some sellers can be out hundreds or thousands of dollars, depending on how many items they have up for sale.

AUCTIVA IS BROKEN, SOMEBODY PLEASE FIX AUCTIVA

Only One Glass and Wimom ... Just because I express a calm opinion doesn't mean I don't feel the crunch as well.

Damn, if a someone writing you a check will solve your problems, "then you ain't got no problems."

Once it gets fixed prepare for the Sunday night backlog as listings don't load for hours.

Over 9 years as a power seller, I can say Ebays own image hosting site, has gone down. Used to do it pretty often, they didn't refund any lost fees as I recall. Most of my auctions end with the items sold so they couldn't be relisted, and the monetary loss would be hard to determine. Auctiva, while it has gone down a handful of times over the 3 years that I have used it, has saved me thousands in picture fees, where else can you get 24 pics per auction for free? It's frustrating, but I am more disgusted with all of Ebays new policies than I could ever be with Auctiva.I will still use Auctiva, nothing is perfect 100% of the time.

quote:

zandygoo

The service is FREE. If you loose money because of glitches it is because you chose to use this service. This also happens with paid services because computer systems are not flawless. IF you are a seller that has hundreds of thousands of dollars at stake you should buy your own server and host your own images. Yes, it is inconvenient but it is so funny to see how quickly some people forget all of the FREE and great benefits we get from auctiva. It happens, relax, deal with it or use a different service.

Will it fix itself??The pictures? I am getting alot of complaints that all my pics are not loading and will it fix itself?? I love auctiva but the complaints are piling up and I am not sure what to tell them to be Patient or do I have to cancel and redo the listing any Ideas?? Thanks Mary

I love what auctiva lets me do for my listings. Its just frustrating when you have 9 min left with many watchers and your pictures disappear. So does anyone know if I can relist or do I have to wait for the pictures on auctiva to come back? Thank You

Very well said, ColorMeNew...

I was sitting here reading all these responses and was thinking the same thing.

Things happen, nothing is perfect 100% of the time. Just because one pays for these services or the services are 'free' does not guarantee there will never be a glitch, issue, down time, ect.

If someone knows of such a site, that is where they should go. I think most all of us understand that if you have auctions ending now, this is most unfortunate. But, hey things happen.

I have used Auctiva for almost 2 years as well and have never had an issue with images or anything else for that matter. Likewise, this service has saved me tons of money in photo features over the past two years.

It's only temporary...it just doesn't seem that way right now! Relax & have a little patience. This too shall pass.

I am just hanging with the lost pictures and accepting what happens. I heard something about East Coast Servers not connecting with the West Coast Servers Nationally. Not sure if this is the problem or not.

All the screamers will have crow to eat if it is learned that it is a problem outside of Auctiva! ROFL

No pics here either. I guess that's why no sales.

LIFEISLIKE:

It is more frustrating to hear all of the complaints, yet once the Auctiva issue is resolved those people still STAY here. I'm sorry but I save HUNDREDS in the images I can place in my listings alone! But honestly, if a seller has such a huge empire that they would go out of business with these sporadic issues . . .then it is their responsibility to have safety measures, etc.

All business have risks and all similar services have occassional down time. Stop complaining and take the good with the bad. I have over 3500 listings and although it is frustrating, it won't kill me. I am very grateful for this FREE service and ALL of the great features! I dont use pay pal I have my own merchant account to accept credit cards--with Auctiva I can link the processing FREE without having to pay for an integrated shopping cart/checkout. So to all you complainers, I understand it is frustrating, but just take a chill pill it is not that serious, if it is, then you should find an alternative.

OMG! I'm freaking out! I came home from the flea just now to 9 emails of people asking me where my photos are! ALL OF THEM ARE SHOWING RED X's!!

I can't believe this!! I feel like crying even. As bad as things are when pics are there, this sucks!!!!!! And it appears it's been HOURS so far. I wonder how many hours??? 12?? or is it like 3?

OMG.....I wish I stayed w/ my last company now! This never happened! What's the difference if Auctiva is free but loses $$ w/ no pics or pay 25 to a site that this doesn't happen and MAKE $$??

I hate to sound ungrateful but I did put total TRUST into Auctiva. Now I am not so sure which site I should list with. ???

Hi All, I just checked out Ink Frog and they had the same problem today. Apparently a whole datacenter is down at Amazon, which is where they store their pics? Anyway, they were able to reroute their servers and their pics are now coming back on line. Auctiva may be set up the same way so that's why they're down? I hope that Auctiva can reroute as well, and soon! I had grand listing plans for today as well as current auctions out there, now with no pics.

Again, no service is perfect because computers and technology are NOT perfect.

quote:

Originally posted by style-at-its-finest:
Only One Glass and Wimom ... Just because I express a calm opinion doesn't mean I don't feel the crunch as well.

Damn, if a someone writing you a check will solve your problems, "then you ain't got no problems."

I like your style--Style!

Color Me Knew

Amen,you are so right....
Hey I live in Florida and I have learned by now if it's not a "hurricane" then life is good...

I too am grateful this service is available. I would be lost without it.

In the 'bigger picture' (no pun intended), Auctiva will get this restored & for some another crisis will come along as soon as this one is fixed.

*Note, some might need to take 2 Chillpills & call Auctiva in the morning!

Not sure I have the right to comment here, as my sales are so small and so this hick up doesn't affect me terribly. However, I do feel some things being said are very harsh indeed.
I think Auctiva are great!
I have watched a relative who uses a rather expensive (in my opinion) host and he has way much more trouble with it, than I've ever had with Autiva.
I hope they can and do fix it though.

If people have listings scheduled for tonight ,will the pics show when auctiva fixes the problem or do we have to upload these pics again?

Auctiva is not free their name is all over ebay listings I pay to have on ebay.


As far as the image issue goes, it's a pain but considering how they have handled things in the past I am sure it is their top priority right now. What can you do?

Auctiva is FREE for us to use. Unless there is something I don't know I haven't paid Auctiva a PENNY out of my pocket in 3 years of using them

Hope this is helpful to some - I keep an offline photo album of pics of auctions listed, so am loading pictures directly on ebay to replace at least the gallery pic. It's not much, the Auctiva window is of course still empty, and only the picture gallery picture shows up on the listing, but at least there is SOMETHING for your customer to look at when the listing is pulled up. Not being a computer genius by any stretch, I'm not sure if this change will have any repercussions once the service comes back up, and it won't help the folks who have listings ending within the next 24 hours, but a bandaid at this point may be better than nothing.

A situation like this occurred almost three years ago. It had nothing to do with sites like auctiva ebay etc. two major servers got into an issue over the other using there bandwith or something like that and the server pulled back . This effected many people all over eBay and major web hosting sites. Grrr now I have no excuse to not vacuum this afternoon and get everyones laundry done here until the picture situation is fixed.
Could also be something simple like a slight change in eBay software that Auctiva has to conform to in order for the software to be back up and running.
Good luck everyone and Thank You Auctiva people I know you will get it worked out again.