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Hi,

Is there a problem with the listing editor? If so when will it get fixed, I can't make it work! Every time I hit "save" and then "preview" the text is different. Formatting is all messed up, sizes, fonts, positioning, etc. all these change each time.

I read some posts that said it was because Auctiva put in a new editor and the problems were showing only with old saved listings from the previous editor and that the solution was to strip all the old coding by using Notepad or something like that. But I have done that and I have started fresh new listings and the same things are happening! And I am not using "Word" or anything else, just your editor.

Regards,
Rick
Original Post

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Hi Rick,

Are you using one of the stock Auctiva templates and (if so) which one by name?

Can you build a description, switch to HTML mode, and copy - paste the HTML to www.practicewriter.com for assistance.

This problem could be the "*" template bug from your description, but knowing which template and seeing the code should help get to the root of the problem. I know they fixed some of them, like the "Flux" group, but I'm still seeing some with the bug, like "Bratty" that has the same style bug.

Danno
I've been having the same problem for several weeks now. I am using another listing to make a new one, don't know which template I'm using, but it is a real PAIN. Sometimes I open the saved one and all the text is small and re-arranged.

It is a real problem - I have to look at eBay at each listing to make sure it got there the way I intended.
Hi Community,

Thanks for letting us know about this. There were some changes made to the way formatting code was rendered when we moved to a newer version of the description editor with our last major site update, but I am not aware of any issues that would cause problems formatting text that is created directly through our description editor.

The issues described in this thread sound like they are most likely being caused by improper formatting code in the background of your descriptions. If that is the case, I recommend highlighting your description text in the "Standard" version of the editor and then clicking the "Remove Format" button along the top of the editor toolbar, which has an icon of a rectangular eraser on it.

When you go through this process, the result should be that all of the formatting code behind the description will be removed and you should be able to reformat your description as desired using the tools provided on our description editor toolbar.

If you have any trouble with this process, or if you observe circumstances under which the editor is not producing the correct result, please feel free to let us know by filing a support request using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
Hi Danno,

I pasted the text into practicewriter, here is the link...

http://PracticeWriter.com/vu/?5F019

The cell table at the top of the listing was created in the new Auctiva editor and is saved as a master profile. Everything in there was created from Auctiva, Notepad or Metapad. Metapad was suggested by an Auctiva tech about a year ago.

I received a ticket response but it said the generic stuff that I have read everywhere else about... well I'll just post the response...

Hello lostworldbooks, Thank you for contacting customer support. Recently for security reasons we updated our site with a new text editor that has more strident guidelines for displaying HTML code, particularly code that was copied and pasted from other sources. Previously descriptions that were copied from other sources may have had code that was incomplete, included code on top of code or was in general 'sloppy'. Our previous editor would default to not display the incomplete and erroneous code in the HTML so the previews and subsequent listings would appear not to have issues. Text that is copied and pasted from sources such as MS Word and DreamWeaver can contain such heavy and contradictory formatting that it can cause the description editor to appear completely blank and unresponsive. To resolve this issue with our new text editor we recommend manually inputting your description in the Auctiva editor and adding formatting after the description has been complete. If you must copy and paste we recommend pasting the text first in to a simple text editor like 'Notepad' (every PC has one) copying the text again while in Notepad and then pasting the text in to Auctiva and adding formatting to taste. I hope you find this response to be helpful. If there is anything further we can do to assist you, please let us know! Thank you, Auctiva Support
Hi,

I copied the HTML from practicewriter and built a new Saved Listing with the Craftsman Corner template; and couldn't get any of the behavior you described. Confused The only obvious difference between a Preview (before or after save) and what's posted at practicewriter is the text color below the top table (brown instead of black).

You did say the top table was in a Master Profile. Perhaps that has something to do with the problem (isn't cleaned of bad code on what you have saved). The HTML looks OK, and typical of what the editor now produces. I used the <HTML> export feature from the Saved Listings page to create a viewable version at practicewriter. Do you see anything wrong from what was created from my test?

http://practicewriter.com/vu/?5F055

Danno
Hi Danno,

Thanks for your help...

I saw nothing wrong with your test.

TEST... I started with a brand new clean test listing, it had my profile cell table in it so I switched to html editor and simply removed all html (everything), so therefore nothing was in the editor. I put text into Metapad, then copy pasted it into the Auctiva editor. I then formatted it how I want it. It looked perfect, everything centered, all Times New Roman, spacing was correct, everything perfect. While still working in the listing creation page I hit "preview", looked perfect. I then clicked "save". I then went to "saved listings", I clicked preview for this listing, looked perfect.

I clicked the images tab just as an experiment and then went back to the "saved listings" and clicked on this test listing to edit it, I instantly could see that all formatting was messed up! And I then checked the preview button for a bunch of other listings I had done the other day that were previewing perfectly, but now they are messed up too, all in the same manner as well.

I copied the html from the test listing editor and posted it in practicewriter.com... http://PracticeWriter.com/vu/?5F066 It is messed up there too.

I took screen shots of the preview and of the full size editor, I will "try" to post them here, should be two images.

Even the preview formatting is different from the editor formatting, notice that the "Down the Amur" text is a different size. I had not done anything to the listing at all to get this difference.




Hi,

Let me pick just one formatting item to start, so that it won't get too confusing.

The page at practicewriter you posted has a font-family of Times New Roman on ONLY the one title element and here's the code:

<span style="font-family: Times New Roman;">Burton Holmes Travelogues</span>

What you may be seeing on different displays is Lack of Code, i.e the browser in absence of font-family will default to whatever default font-family that is set in its setup option. For IE, that's Times New Roman. When there is another font-family that may be controlling display of the page (in general), that may also be seen as the overriding font. That's why I'm seeing both Times New Roman and Arial on the same text displayed in either view.

That's at least one possible cause of the multiple views you're seeing.

Danno

Edit: In checking the before and after of that removal of the top table, you also removed the <span> that was dictating Times New Roman for all the page content.
Last edited by danno
Hi Danno,

OK, I guess the problem is not Metapad because I just did the same test again with Notepad and got the same results.

It appears to get messed up when you save the listing and then go somewhere else and then come back to the same listing.

Just as before, I removed all html and entered text from Notepad, looked perfect on the listing preview...





But then I click save, go somewhere else, this time I went to "stores" tab, then went back to saved listings and hit preview, it still looked perfect, but when I click on the listing to edit it, it was instantly clear of the change, here is a screen shot of the full size editor (so you can see more)...




And when I click on the preview button now from either the listing creator or from saved listings, I now see this...







Can it be the template, or the fact that I am using a profile, or is this something that's happenning to a lot of people?

Rick
Hi Rick,

Read my last post and then try the following for the font-family problem. Use the mouse-cursor to select all the text in the description and then from the drop-down list for font select Times New Roman. That should reapply the deleted font-family code for the whole description.

Does that correct the font-family problem from Preview and elsewhere?

Danno
Hi Katy,

I looked at some of your most recent listings (like # 160335460932) and they all show they contain code copied from Microsoft Office/Word. It looks like the bad code is in the Seller Details Profiles, e.g. below the core description. In that example, the bad code starts just after the text "(I am not sure if she worked at the Fairmont Elementary School, or the Fairmont School of Music.)", which is where the Payment section starts.

You can use the Eraser Icon with the editor using highlight (select all) the text and remove all formatting code and reformat.

Danno
SEE VIDEO BELOW

Hi Danno,

I tried what you suggested about selecting all the text then clicking Times New Roman again. And yes that did fix it... for now! The problem (or one of them) is that I can check it tomorrow and it might be different, they seem to change at random.

Auctiva just replied again, this time he suggested to use Firefox and make sure it's the latest version, I do use Firefox and I am pretty sure I have the latest, mine is 3.0.10 and I just checked the Mozilla website and as far as I could tell, that's the latest version.

I think this will possibly help you, I took a video, and PLEASE if any Auctiva Support are out there, watch this video!

In the video below, I create a new listing (with no master profile), and then you can see how all the formatting gets messed up! What am I doing wrong?



Video
I am a designer, not a developer, so I can't fix it and make it function the way it seems like it ought to. But I can do some detective work to show what's going on and hopefully provide some clues that someone can find useful.

The short version:

I had success by using the "Paste as plain text" button.


(fig. 1)

Which brings up a popup for you to paste into, and hit ok. Centering text, changing the font, etc., all held fast after saving, leaving, and returning to the listing. (In case people have different results, for comparison sake this was in Firefox on my Mac.)


(fig. 2)

The long version, for those who want to know, "Why?"

First, a quick overview of how bodies of text are handled on the web. We're just going to touch on two HTML tags: paragraph tags and line break tags.

Paragraphs of text are supposed to be contained within paragraph tags, which look like this: <p>. Paragraph tags put vertical space between bodies of text. For example, the code:

<p>This is my first paragraph.</p>
<p>And here is my second.</p>

Will be displayed as:


This is my first paragraph

And here is my second.


To move text to a new line, but still remain within the current paragraph, line breaks <br /> are supposed to be used. So the code:

<p>This is my first paragraph.<br />
Now a second line in the same paragraph.</p>
<p>And here is my second.</p>

Will be displayed as:


This is my first paragraph
Now a second line in the same paragraph.

And here is my second.


So let's see how the description editor uses these tags when pasting with the regular method, NOT "Paste as plain text".


(fig. 3)

In the screenshot above, I have just pasted in Rick's text (again, using the regular method, not "Paste as plain text"). Note that instead of containing bodies of text within <p> tags, the editor has put ALL of the text into a single <p> and is using line breaks, <br />, to create the illusion of the vertical space normally put between paragraph tags (for the purpose of this discussion, ignore the '_moz_dirty=""' attribute seen in the <br /> tags in the screenshots). Remember this as we continue: one <p> paragraph tag, many <br /> line break tags.

(In these screenshots, the upper half is what you would normally see, and the lower half is a developer tool which lets us view the HTML code happening behind the scenes.)

When Rick centered his text, the editor applied a style attribute to the single paragraph tag containing ALL of the text.


(fig. 4)

When he then changed the font to Times New Roman, the editor wrapped a <span> tag with a style attribute around ALL of the text


(fig. 5)

For making the font size larger, the editor added another <span> tag, wrapping it around the text to be resized.


(fig. 6)

Now here is what happens. The next screenshot was taken after saving the listing, leaving, and coming back. Apparently the editor knows that using multiple <br /> tags is bad form, and that it should instead use <p> paragraph tags to indicate paragraphs of text. While we were away, it removed all of those <br /> tags and replaced them with <p> paragraph tags.

Remember up in fig. 4 where the text was centered by applying a style to the single <p> paragraph tag containing all of the text? The text in that original <p> is still being centered, but all of the newly created <p> tags do not have the centering style applied. So that's where the sideways jump comes from.

This is also how the font choice is left behind. As can be seen in the screenshot, "Burton Holmes Travelogues" is still wrapped in the <span> with styling for Times New Roman, but that <span> has now been closed off from the rest of the text.


(fig. 7)

What does the "Paste as plain text" button do differently? It breaks all of our paragraphs of text up into <p> tags from the very beginning of the process, not after we have saved and come back.


(fig. 8)

Now when we do things such as centering:


(fig. 9)

Font choice is also "protected" now, as each paragraph has its own <span> with the styling applied.


(fig. 10)

My hunch as to why this was not an issue with the previous version of the editor is that it used older, now no longer "standard", methods and tags (such as <center> and <font> ) to do things. The new editor is trying to be more formal and correct by neatly containing things. Tags are nested within each other in a particular order, closing before starting new ones, etc. In the older days of the web, this good practice was often not adhered to, and you could get away with starting one <font> tag to set one font, then starting another <font> without closing the one you had just started. Hard to explain, maybe... Clear as mud?

Testing with this has been a bit unpredictable, so if using the "Paste as plain text" button does not work for you, here is a tedious, lame, but-hey-it-works, work around.

We need to remove all of those <br /> tags and break our text into actual paragraphs.

Start by placing your cursor at the beginning of a line of text:


(fig. 11)

And delete/backspace until it is on the same line as text above it:


(fig. 12)

Then hit return/enter, which breaks the text up into separate paragraphs.


(fig. 13)

And repeat... way too many times to be practical. So hopefully the "Paste as plain text" or "Paste from Word" buttons work for people. Or maybe now with this new understanding of HTML, you can dable in the Source/HTML view of the editor.

Anyway, hope that's helpful.
Last edited by auctivaneilg
Hi Katy,

In studying the two images and looking at the eBay source code for the listing, the second appears to match the code. Clearly, the 1st image is showing the upper text as the template's default Verdana font and the 2nd as Times New Roman. However, I'm still puzzled on where (what method) was used to render each page. Normally, your store banner is above the description section (green strip). The 1st is cut-off, but the 2nd shows the text "Seller's description". Seller's description isn't from an eBay listing page, but could be a preview or snapshot from the eBay revise listing editor (best guess).

At this point, I don't have an explanation for the difference, as I don't completely understand the sequence and/or methods used to render each image.

Danno
quote:
eBay's new page view


I should have recognized it....sorry. Well, I am stumped why the code/look suddenly changed at eBay, although it appears to be exactly what I would have guessed the Auctiva editor would render correctly.

Since the new page view is done with an IFRAME, I'll give that consideration some thought. Some type of code hiccup at eBay in serving the page? Well, maybe. Confused If a simple refresh of the page fixed the look, I would nominate a cached page problem either on the puter or upstream (like your ISP). Yes, that's always a possibility.

Hmmmmm....are you using IE8?

Danno
Rick,

I watched your video and have one suggestion to try. Use the Paste as plain text icon on the toolbar in place of Cntl-V or mouse right-click paste to paste the text into the box.

My guess is... The editor didn't get a chance on the original paste to do proper format on the text (paragraph code, returns, etc.), and won't in the steps I saw UNTIL it is given that chance by a second pass with the editor, when the Saved Listing is edited, i.e. it reexamined the stored code, sees the errors and drops the bad code with formats. The Paste tool should do proper format (that's its job). Switching to HTML mode and back might also make it LOOK and FIX bad code (does that for me on some tests). You could try that immediately after Cntl-V paste and see if that also fixes the problem.

Neil's tips made me think about how it might see that unstructured paste, that's bypassing the editor's paste methods.

Danno

Edit: I'm not only replicating the problem from your video, I'm finding that the need to use the Icon Paste tool is only necessary with FIREFOX! I noticed you weren't using IE. When I do it from IE (straight paste to the box without use of the tools), it also creates correct code. It appears the IE version intercepts and corrects automatically, possibily due to it's popup asking permission for the paste. However, I would recommend use of the toolbar Paste Tools for ALL PASTING to the box. That seems to work 100% with all browsers I've tested.

Katy,

Since you are also using Firefox, are you also using Paste without using the Paste Icons tools? If so, use the Paste as plain text Icon on the toolbar (upper left with a "T") to paste from Notepad.

Danno

Oh....and a BIG THANK YOU to Neil!
Last edited by danno
Hi Danno and Neil,

Thanks for your help. I tried the "paste as text" button like you both suggested, and so far so good! I have been testing it all morning, and so far it is working. Time will tell.

I read somewhere else that the editor Auctiva uses is from another company, why can't you guys just switch to a new editor that simply works instead of always having to come up with workarounds?

I want to start using Auctiva because Vendio (whose editor works great) just started charging for GTC renewals which basically doubles my fees to $100 per month.

So now I have to decide if the problems I experience with Auctiva are worth saving $100 per month. Or should I stay with Vendio and pay the $$ so I don't have to experience problems. For instance all morning long whenever I click on any Auctiva preview button it takes about two minutes to get the preview, all the past week it would load almost immediately. Last week, I was having problems with images. It seems like there is always some sort of problem. A few days will go by with no problems, and then all the sudden some sort of problem.

This is exactly why people came up with the saying "you pay for what you get". If it's a matter of money to buy more servers or to design/buy a proper editor, why doesn't Auctiva start charging a small fee like InkFrog and the others. I feel that Auctiva's product is better, I like how it's set up and everything about Auctiva, it's just that the problems get real annoying because it seems like they never stop.

Regards,
Rick
quote:
I read somewhere else that the editor Auctiva uses is from another company, why can't you guys just switch to a new editor that simply works instead of always having to come up with workarounds?


Hi Rick,

Auctiva uses the FCKEDITOR, and has since I joined back in early 2006. That's a good tool. This version is simply more strict on code compliance, and probably needs to be given eBay directives for standards and compliance policy. Is that bad? Well, if someone elses editor is allowing bad code and you (at some point) get the eBay BIG BOOT for bad code on the site in violation of site interference and/or compliance policy, is that nasty or what?

So far, the editor (IMO) is doing its job. If that prevents a member getting policy violations and/or permanent suspension due to some future vindictive move by eBay to ENFORCE....I'm feeling a whole lot safer. Wink Is that an exaggeration? Well, if you were selling eBooks a year ago, you possibly awoke one fine Spring morning to find all your listings cancelled and your were suspended, when the policy banning eBook sales hadn't even yet been published. What do you think?

Danno
Hi Danno,

Like I said, I have had success with my "test #4" using the paste as text button, I then added a template, all was good, I added 24 images, all was good, I added "seller details", all "not" good. So maybe the code in there is bad?

It contains the MyStoreMaps and Auctiva Scroll bar code. Can you look at it please to see if there is a problem with those?

What became messed up after adding seller details was some text became a lot smaller and a lot of text changed font.

practice writer


Thanks,
Rick
Hi Rick,

The new editor for security reasons no longer allows javascripts (like the ones in the ASW code). That's one of the security changes. Scripts are still allowed in the template, just not the description and seller details. When it removes that code, it probably is leading to disrupting other format, just like the insert of text bypassing format with the paste will later remove good code with bad code.

I also note that this editor (in full version) has its own shockwave embed tool, so it's doing some rewrite of the map shockwave to it's desired format. No disfunction, just standardizes the code.

Danno
quote:
I just saw your last post. Are you saying that the MyStoreMaps is OK in Seller Details but not the Auctiva Scrolling Gallery?


Yep, the Scrolling Gallery code includes javascript, which is no longer allowed in description or seller details.

In answer to the other posted question, Yes, a custom template that organizes the page exactly the way you want it, is an excellent alternative. Note, there is a [STORE_WINDOW] tag for use in the template. That is the simple way to include the code, i.e. the code builder replaces the tag with your ASW code automatically.

Danno
OMG, I can't believe all that Auctiva is putting everyone through about this screwy html business. sounds to me like Auctiva is even 'playing dumb' about it, trying to say it's the users faults? I've gotten 1/4 of the things listed that I should have this entire month. That's a QUARTER of the INCOME I could have made if it weren't for this site eating up ALL my time. Yes, I am complaining! I can't believe it's not even fixed yet. Actually, I can't believe they even switched to this html program w/o telling us first, etc. They had no IDEA how angry it was going to make us all -- they thought they were going to be doing us a "favor" ??
quote:
FWIW, if I wanted to fiddle around with HTML I wouldn't be using a template program. I don't want to have to edit HTML, I just want to list my items. I don't think it's unreasonable to expect the font I use to apply correctly. I don't think it's unreasonable to ask to be able to cut and paste text from Word-like apps without having to jump through hoops.


AWESOMELY SAID!!!! That's the WHOLE POINT of having an HTML "editor"! So we don't have to waste our time doing html jigsaw puzzles....I'd guess that 90% of people don't know the first thing about html - the 2nd biggest reason I left my last third-party listing tool!!
quote:
Originally posted by KatyDidsCards:
FWIW, if I wanted to fiddle around with HTML I wouldn't be using a template program. I don't want to have to edit HTML, I just want to list my items.


If this is in regards to my post, don't sweat the HTML business in the long version if you don't want to. You can just stick with the short version (fig. 1 & 2) and hopefully that will work well until the engineers have a better solution. The long version of my post and all the HTML mumbo-jumbo was just an insight for anyone inclined to get a further understanding of what's going on under the hood.

The reason for the new editor, to sum up part of this news post from Mike, is that the old editor had some vulnerabilities which contributed to the virus problem the site had earlier this year. So unfortunately, I'm sorry to say, it just had to be done.
Hi Katy,

Did you see my note about how to do paste?

When you do the paste, use the ICONS for paste on the toolbar. That's especially important if you are using Firefox. There are ICONS to paste from plain text (pasting from Notepad) or paste from Word. They are on the upper row to left marked with T and W. With Firefox, you get a pop-up box to assist doing the paste.

Using that method to paste will create correct code, i.e. the paste tool actually does a correct format of code and if not used will later cause the editor to RELOOK at code and drop the formatting, included added format. The RELOOK occurs when you 1) switch the box to HTML and back to standard, 2) when you save the page and later reenter the Saved Listing, 3) when you create a new listing from Saved (and enter the new listing for edit).

The old method of pasting directly to the box with the right-mouse click and paste or using Ctrl-V was the problem. That's because it's bypassing the editors format step.

Once old code is corrected and you adopt this simple method to paste, the editor seems to work perfectly. This is one of the better editor tools around, so we just need to figure-out best practices with its use.

Try it....

Danno
I'm now trying the paste from Word Icon. Here's is some text I created in Word with bold, italic, Times New Roman, and font size of 18.

This is a test of Word format processing on paste to Auctiva.

Here's is the code produced by Word Paste.

<p><b><i><span style="font-size: 18pt; font-family: "Times New Roman";">This is a test of Word format processing on paste to Auctiva.</span></i></b></p>

It retained the bold, the italics, the font and size. That's cool..... Big Grin

Now I tried the same test by adding color red. It accepted and did transfer the color, but it dropped the Times New Roman. It's possible there are combinations that give the Word Paste Tool a problem, but this does seem to be more than a cleaner, it's a "CONVERTER". I ran the tests in Firefox, so I'm curious of the IE version does the same.

Those who want to try creating and pasting from Word...USE THE ICON!

Danno
I wrote my entire description in auctiva editor with text formatting.
When I did a preview, all formatting gone.
I removed seller details
When I did a preview, all formatting gone.
I removed the template
Formatting stayed

Can you please fix the Technocolor template ASAP please?
This is the only template I use and have been using it for ages and I need to keep using it

TIA

monsta
The font changing and lines scrambled has always happen to me. Not everyday, just very random. Could never figure it out, and have never tried or complained. I never said a word because I knew it would just be to hard for me to explain and just a simple waste of my time. I do not know anything about code. I didn't even know how to use the simple editor at first, took me forever! I just deal with the issues. If my auction is a mess, I just post it and then fix it on ebay....saves me a lot of time and headaches. I really like Auctiva, but I am slow enough writing auctions, and these issues really slow me down.

I am so glad someone bought this to Auctiva's attention, as I just could not possibly explain it this well or have the patient to do all the work the rest of you have done. Those screen shots thingys?? How do you do that?

I just like the KISS method...

Keep
It
Simple
Stupid

Well I need to go fix three of my listings, that looked fine on preview, but not on ebay!
I do have an easy fix for non-tech people like me...

If I have the 'moving text' problem when previewing, etc, I've found the quickest way to sort it out is simply to highlight all my text, then click the 'remove format' icon (it looks like an eraser.) Then I just re-format it, which only takes a minute, if that. Then when I preview, it's all correct!

As the problem (as I understand it) seems to come from mixed code, this sorts it out so that all the code is correct.

(Apologies to Danno and the clever folk who understand html - I hope what I'm doing is a 'good' fix....!)

Jane
Silk Dreams Lingerie
Thanks Jane,

I will try your way. I was dealing with same problem and this is what Auctiva said. Unfortunately I did not understand at all. LOL

What I would recommend is to find a test listing or a listing that you're having issues with and -

1) Copy the description in 'Standard' mode
2) Paste in to 'Notepad'
3) Change description editor to 'HTML' view
4) Erase ALL of the description in the 'HTML' view
5) Copy the description from 'Notepad'
6) Paste in to the editor in 'HTML' view
7) Switch the view to 'Standard' and add formatting from top to bottom
Can you please fix the Technocolor template ASAP please?

I just spent over two hours writing and re-writing a listing to find out that the only template I use is broken again.

I am having exactly the same problem as what I wrote here on June 02.

I having a guess that backup templates are being used atm and the rectified Technocolor template wasn't backed up.

Please fix it ASAP as I am desperate to get my listing on eBay.

Please reply here when it's fixed.

Thanks heaps

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