FILED SUPPORT REQUEST, NO RESPONSE!!

I'm not w/ auctiva, other than that i use the service, but what's the issue that you need help with?

as for the support tickets, did you check the status on them? any reply will show up when you check the status.

and it could have been your email provider that prevented the email from getting to you. I have someone that wanted to know why i never replied to her emails. Thing is, I *DID* try to reply - 6 times! But AOL kept them from getting through. Not saying that's your prob, just saying it is a possibility

You filed 2 identical support cases on 6/28. The first we answered in 2 hours 43 minutes, the second we answered in 2 hours 38 minutes. You should log into our site to check for replies on our help page since you must not be getting the emails we send you telling you that your case has been updated.

From what I've read of that case it looks like you are having problems with popup blockers. That's something you control on your computer through any of several programs you may have installed that are preventing popups. Figure out which ones are doing that and make sure popups are allowed for auctiva.com

Also there are dozens of threads on popup blockers and other spyware removers and the like here in the forums that may be of help to you.

quote:

Originally posted by wayoutwest:
as for the support tickets, did you check the status on them? any reply will show up when you check the status.

Support tickets are given case numbers. When you are in doubt to whether or not your question has been received and answered

Sign into Auctiva>Help>File A Help Request>Check an ongoing support case

This will give you updated information on your request for help.

Alot of time spam controls for your email account prevent you from receiving the answer via email.

The second I file a support ticket, I receive notification that it has been received. Did you receive this? If not, then it's your spam controls on your email account.

The suggestion to use Firefox or Opera as your browser are great also. Any pop up blockers going? Any tool bars such as eBay? The eBay tool bar is spyware and if you have it? Get rid of it asap.

Good Luck,
Donna

quote:

and it could have been your email provider that prevented the email from getting to you. I have someone that wanted to know why i never replied to her emails. Thing is, I *DID* try to reply - 6 times! But AOL kept them from getting through. Not saying that's your prob, just saying it is a possibility

I don't even want to go into AOHell'ers email problems..oh ok..I will. Yesterday I emailed a customer 5+ times and contacted via member with eBay with her information. Each and every time the AOHELL customer called me names and every time the names got worse. What are you stupid, she said the first time. You can't figure out how to email me?

I reported her to eBay right off the bat for not having a working email address, too. I explained calmly each time both by email and contact member how she could add me to her email list and/or give me a working email address.

I also gave her my phone number and I pulled hers to call her. (Which I did)

She stated she got all of her email and I was a b**** and a stupid cow. (A stupid cow? How dare she?) The last email called me not just a b***** but a dumb southern who** b*****.

I had already refunded her money and wished her success with her future endeavors. I blocked her from ever bidding again and I've reported her for abuse along with her non-working email address. I washed my hands of the situation as that was all I could do. I could stew in being upset or I could walk away knowing I did my best.

I get up this morning, there's an email stating she's sorry, but she was angry. She found all of my flipping, freaking emails in her trash and spam/junk folder.

Just as I FLIPPING said they would be!

I wanted to say Whose the stupid cow now b*****? Geesh, netzero and more are half the price of AOL..doesn't make her seem bright for paying twice as much for the same internet.

But I responded as a lady would and told her to have a nice life.

By the way, Did I mention I hate AOHell Today?
<smile>
Peace,
Donna

at least yours ended up in the spam/junk folder. AOL kicks my emails back to me (when it doesnt dump it in their spam folder).

On the bright side, your person got to eat crow when she saw that the emails had been sent

Dunno about you, but I hate AOHell EVERY day. True, some days more than others, but nonetheless...

Gotten to where every time I see an aol addy, I cringe.

@OP - if you need a hand with finding the problem, and if you have XP, find me on Windows Messenger

Start / Programs / Windows Messenger
or Start/Run and then put in: C:\Program Files\Messenger\msmsgs.exe

You'll have to create a hotmail addy (if you dont already have one), but it will walk you through it.

Once we're both online and connected, you can then send a Request for Remote Assistance to me and once you do that, I will be able to see your screen remotely and with your permission, will be able to move your mouse to find/fix the problem.

You'll see everything that I do, and will be able to kill the connection at any time. It wont let me do anything that you wont see. like I said, it simply lets a person see what your monitor is displaying and use the mouse. you see the pointer move, what I click on, etc

My Windows Messenger ID is: wayoutwestusa@hotmail.com

I didn't get a response to either case, but I did find the response through Auctiva... I will check there from now on.

Thanks

That means your email controls are eating up the response notification from Auctiva.

When I file for customer help, I receive an automatic email that Auctiva has received. When they respond I receive another email notifying me to check the ticket.

A customer of Auctiva can check the ticket itself but they should make sure that their spam controls aren't eating up the notices. This should alert the Auctiva user that their customers might not be able to get in touch with them either.

My Best,
Donna

quote:

Originally posted by Suthrnjewl: I wanted to say Whose the stupid cow now b*****?

But I responded as a lady would and told her to have a nice life.

By the way, Did I mention I hate AOHell Today?
<smile>
Peace,
Donna

AHAHAHAHAHAHA! I dont know how you kept from saying it Donna...I guess I wouldnt have either..but man oh man how sweet would that be? ..lol. Your Too Nice & A True Lady!!!!!!

We've been doing some testing over the past few days and calling ISP's where our emails aren't coming through.

We found a spam list that our IP's are on because we just received some new IP's to use that used to belong to another company. Those IP's were removed and I'm certain that helped with many ISP's that used that list to block incoming emails.

We're continuing to test other sites as we get accounts on them and we hear about emails not coming through.

what ticks me off is that you shouldnt have to go through all the extra steps to get your email to a person.

Which, i've had to do similar, myself. company that website is through shares an email server for all clients. So, of course it got on blacklist, which means that my email was getting blocked by some.

Didnt know it until I sent an email to a friend of mine whose site is hosted through godaddy. And even though she has all spam filters turned off, godaddy does some spam filtering that they dont tell their customers about and dont let customers have access to settings for. So, my email bouced back.

On an aside, this is why I will never use godaddy as a website provider, will only use it for domain registration. Filtering without telling the customer is one of my pet peeves and really ticks me off.

SPAM lists are so unreliable. That's why I dont use them. I have a few email accts that have spam filters on them, but those i only use for giving out to people that i figure will spam me. All my REAL email accts have zero filtering.

Having to go through extra steps to get email to customers is unfortunately a fact of life in today's spam-riddled era, but it really ticks me off. Should be up to the customers to fix (and they should be able to do the fix - ie: customer should be able to tell maintainers of blacklists to remove IP addys)

Another part of this is that some ISPs filter based on where it's from (ie: a sales@ return addy is automatically spam) and other random stuff. AOL was rejecting emails I was sending to one person when I tried to reply to their email. When I finally did it as a new email, rather than a reply, it went through. How much sense does that make?

[/rant]

quote:

Originally posted by wayoutwest:
what ticks me off...

Suthrnjewl<----sitting in the Amen pew

You're not just preaching to the choir Steve. I Agree 110% Oh Brother Steve!

How bout you and I just make a little rant corner and when we need to spew forth..we can go there and rant all we want and get it out of our systems. Come away renewed for the next dumbarse that states this..I get all my email, it's your problem.
<barf>

HA!
Donna
<smile>

quote:

Originally posted by Westvatexan:

quote:

Originally posted by Suthrnjewl: I wanted to say Whose the stupid cow now b*****?

But I responded as a lady would and told her to have a nice life.

By the way, Did I mention I hate AOHell Today?
<smile>
Peace,
Donna

AHAHAHAHAHAHA! I dont know how you kept from saying it Donna...I guess I wouldnt have either..but man oh man how sweet would that be? ..lol. Your Too Nice & A True Lady!!!!!!

I got two more emails from her tonight.
One refusing my refund with a note telling me to Cram it!

And another "sweet email" from her calling me a female dog in heat <smile> for blocking her from anymore bidding.

UH DUH! I blocked you because I don't want you to bid anymore on anything of mine ever again.

Can you say Nutjob?
Peace,
Donna

quote:

Originally posted by wayoutwest:
Dunno about you, but I hate AOHell EVERY day. True, some days more than others, but nonetheless...

Gotten to where every time I see an aol addy, I cringe.

Every single solitary day..I hate it, I hate it, I hate it.

I cringe every single solitary time I have a customer from AOHell because I never know if they will receive my emails or not. And that Steve, is the God's honest truth.

ALOT of my AOL customers have caught on and email me from a backup email address or state for me to email to both email addresses..one with AOL and one from the backup.

Wanna guess which one they receive?

Bingo..the one at the backup email!

I always question them..why do you continue to register with an AOL email address. Dunno is mostly their answer. <rolling eyes>

Back to my ranting corner,
Donna

Hey Donna.. I have to say... I am really hoping I don't have any problems like you all have had! Reading all this did make me laugh. I have ordered ebooks from you on two different accounts both with AOL and I have had NO problems.. Everything went through fast and easy.. I've received all your emails... I love your stuff and all your advice here on Auctiva! Thanks for all your help! Marsha

quote:

Originally posted by Suthrnjewl:

quote:

Originally posted by wayoutwest:
what ticks me off...

Suthrnjewl<----sitting in the Amen pew

You're not just preaching to the choir Steve. I Agree 110% Oh Brother Steve!

How bout you and I just make a little rant corner and when we need to spew forth..we can go there and rant all we want and get it out of our systems. Come away renewed for the next dumbarse that states this..I get all my email, it's your problem.
<barf>

HA!
Donna
<smile>

Those "I get all my email" people are something else. I mean, really, how the heck do they know they get all their email? Are they psychic or something? Unless you control the email server, you have no way of knowing if you get all your email or if some gets bounced back.

Nut jobs, the lot of 'em!

quote:

Originally posted by Hoopinmom2:
Hey Donna.. I have to say... I am really hoping I don't have any problems like you all have had! Reading all this did make me laugh. I have ordered ebooks from you on two different accounts both with AOL and I have had NO problems.. Everything went through fast and easy.. I've received all your emails... I love your stuff and all your advice here on Auctiva! Thanks for all your help! Marsha

Yeah!!!!!!!!!!!!!
<smile>
I was worried when I emailed them..but once the positive shows up then I know we're Good to Go as buyer and seller.

Could I ask you a question..not to put you on the hotseat and if I've overstepped my boundaries...please let me know.

I'm just curious is all and I was told growing up that there was no such thing as a stupid question only a person who thinks they'll feel stupid asking the question.

Anyhoooo...Why do you pay the price of AOL when there's netzero, peoplepc, copper.net and others that are half the price and less?

I do understand the need for dialup and being way out in BFE. I have lightning fast cable modem at home networked. But I have a dialup backup on my laptop for when I travel to my fathers or somewhere that doesn't have hot spots for puters. I use netzero and it's just fine and dandy. As I've always said, it's the same internet no matter how you access it. My father's way the heck out on an island off the coast of FL. I've used copper.net and liked it also.

I had AOL way back in the mid 90s. I don't see the draw personally but that's just me. Their built in browser isn't all it should be and it took an act of congress to get away from AOL. Every two weeks I would call AOL and state I want my account cancelled, they would say, Mrs. L, you have qualified for such and such months of free service. I'd state I didn't want it, they said there was nothing they could do about it..that my account had already been credited. I'd ask, how many minutes was used of AOL in the last two weeks. The rep would say...zero. Then I'd say, don't you think it's wise to close my account, I've faxed you the request several times. I had them uninstalled off my computer for at least 9 months before I could get them to let go of my account.

I'm sorry if I've dragged this out, I'm just curious.

You're too kind in your accoldades. Thank you so much for your kind words.

Peace,
Donna

since we're on the subject -

until recently, the only choices here were dialup or satellite. So, my sister had aol for years (lives two properties down the street), i had a local company that charges $14.95/month.

I could never understand her choice. She said it was so kids could use the internet and be 'protected'. Essentially she had bought into their lies.

Meanwhile, I could call local company and whether it was a billing issue, a technical issue, whatever, the person answering the phone could handle *all* problems. None of this 'let me transfer you' or 'you need to call xxx-xxx-xxxx'.

For when traveling, I had an account with access-4-free.com Up to 10 hrs free access, after that it was $1 per hour with max per month of $10. Note: access-4-free is now out of business.

On a side note, if you have email through a remote server (such as through your website), some places like netzero block you from accessing the remote email server when sending outgoing email. (they claim it's to prevent spam, but in my opinion it's cause they want to be able to put an ad on bottom of all your outgoing emails). They do this by blocking port 25 access to 3rd party mail servers. Some email servers are now where can use a different port to bypass this block. When choosing a new ISP, I always ask the ISP whether or not they block port 25. Since I send all outgoing email through my website's email server, blocking port 25 is a deal-breaker for me.

But anyway, back to subject at hand, I too often wonder why people stick with AOL. Sometimes I suspect it's because it's easier to stay with them than to move to another provider, but that's just my guess.

quote:

Originally posted by wayoutwest:
since we're on the subject -

until recently, the only choices here were dialup or satellite. So, my sister had aol for years (lives two properties down the street), i had a local company that charges $14.95/month.

I could never understand her choice. She said it was so kids could use the internet and be 'protected'. Essentially she had bought into their lies.

That's an old one there.

When having lunch with my now 22 year old when he was in the fourth grade at his elementary school one day..here are all these 10 and 11 year olds talking about getting around AOL controls.

They stated right you..all you have to do is minimize AOL and use the IE (they called it the E) and you can go anywhere you want.

Parental controls? Oh man..kids pass this info around, trust me, I heard them saying it.

I have the free netzero for 10 hours a month on my laptop. I've never used it more than 10 hours a month in the past oh let's see...five years.

I called my ISP/roadrunner about 2 months ago, I told them..verizon ISP is coming into my area. What kinda deal are you going to cut me or I leave? Well, seriously verizon ISP is heading into my area, I just don't know when. <smile> I don't have the least bit of trouble pulling from one ISP to another...It's the same internet. Plus the verizon ISP that's coming into my area will be T-1.

Anyhow, I got my bill dropped a bit and made it perfectly clear that I'm outta there unless they can top the price of Verizon when it gets to my door.

I bet that girl called me a name after she hung up. <smile>

Port 25? I'd never heard of that..thanks for mentioning it...I'll look into it.

Peace,
Donna

quote:

She said it was so kids could use the internet and be 'protected'. Essentially she had bought into their lies.

Yeah, every commercial for every internet provider promises that they've got the best and latest technology for protecting their users. And they like to give them fancy sounding names as if what they offer is unique to their company. The fact is, as you guys know, the best protection can be found in standalone products that you find elsewhere online.

and the best protection for kids - it's called "adult supervision". Funny how people have seem to have forgotten all about their responsibility to supervise their kids. Instead they leave it to the schools, the govt, and now aol *shaking head*

quote:

Originally posted by wayoutwest:
and the best protection for kids - it's called "adult supervision". Funny how people have seem to have forgotten all about their responsibility to supervise their kids. Instead they leave it to the schools, the govt, and now aol *shaking head*

I wholeheartedly agree.

My controls are better than any controls that can be had.

Number one control is my children have a healthy fear of ME!

The kids computer is in the family room, plus it has controls under ALL of my browsers that I personally hand picked. Key words and such that even if they're put in can't be brought up on the children's computer. I say children but they're a newly turned 16 and an almost 19 year old.

My computer is so tight it squeaks. And nobody touches the laptop.

I'm a realist though..and know that my children are VERY savvy to computers. We've had at least one in our house at any given time since 91. Most of the time it's two plus computers.

We were on the internet when the background was black and the text was white. No pictures with a 2400 modem. Talk about dinosaurs...yep, we were roaming with them. <smile>

My second son was in a class for gifted "computer geeks" in high school and the first week he was in that class they hacked around the school's firewall got into a site that wasn't supposed to be able to be hacked. <cough cough> Not only did they get in but just for kicks they downloaded all kinds of programs around that part of the schools' firewall just to prove they could do it.

I guess what I'm trying to get across is that the wrath of Momma is real around this household and even though I know they could get around the controls...they don't.

Parents need to be parents and not friends to their children.

That's my two cents,
Donna