Hi Community,
If there is an icon that says "Image Not Available" in place of the missing images in your listings, it is indicative that those images were marked as deleted in your Auctiva account and are on your Deleted Images page. If that is the case, you should be able to restore them by mousing over the "Images" tab within your account, selecting the "Deleted" option, checking the boxes next to the desired images and then clicking "Restore".
On the other hand, if there is broken image link showing up in place of the images, it means the images were marked as deleted at one point and have since been permanently deleted from our system. If that is the case, the only way to restore the images would be to upload new copies of the images and revise each listing by replacing the broken images with the new copies. This can be done via the following process provided the listings have not received bids and have more than 12 hours left:
1) Locate your listing in your Saved Listings folder, make any necessary changes (reupload images), and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
Once you have done that, if you also need to restore the header/gallery images in the listings, you should then be able to do so by revising them via the following process:
1) Visit the item on eBay.
2) Right-click the image you’d like to make your new header/gallery image and click “Properties”
3) Copy the image URL, which begins with
http://...
4) Click the “Revise your Item” link at the top of the auction page.
5) Click the “Add Pictures” button.
6) Delete the text(if any) in the “Enter URL…” field(if any) and replace it with the copied URL.
7) Click the “Insert Pictures” button and save your changes.
Also, we do not have any support requests in our system that have been filed before today and have still not been responded to. If you filed a support request over the last couple days and you have not received an email indicating it has been responded to, I recommend clicking the "Check the Status of an Ongoing Support Case" link under the "Help" tab within your account. Your support requests should show up there provided they were filed under the same email address you have on file with your Auctiva account.
-Mike
