You can read "DSRs: Making Them Work for You" here. Reply to this message to discuss it.
Hi Chris I really like what you said. I am also a bookseller and I completely agree with you. My email address is email@example.com. If you have any suggestions that might help me. I left a post / comment today. Thanks Patriciaquote:Originally posted by heardmuseum:
Thank you for your excellent newsletter and useful topics.
In re DSRs, it is unlikely that most, many and even some will leave a 5.
5 = Perfection.
Even GOD is not Perfect.
It is highly unlikely, especially as a bookseller using Media Mail, we are going to receive a 5-star although we package beautifully, ship immediately, leave clear listings and pictures, and the penultimate in Customer Service, plus the aforementioned Feedback information described discretely.
5 is an almost unattainable DSR, no matter what a Seller may do, most humans are not going to grade 5-star perfection.
It's a system designed to fail. Just check out eBay's Stock presently trading down 16% in one day... A very bad DSR.
We do our very best. I come from 27 years in Finance first as a Foreign Currency Trader selling to NY and Intenrational money=center banks and then NYSE firms as a Stockbroker. Some people will always find something to complain about... it's human nature.
This cannot work long for the Sellers and eBay.
Hi Petequote:Originally posted by PeteB:
I am getting killed by the new DSR system. I deal in a lot of used books and ship via media mail. I charge the flat rate according to the USPS Chart and add $.99 to cover the cost of the box, labels, tape, and handling. Not exactly a profit item.
I often ship the same day as the order is paid, and never more than one business day after payment.
I send people emails at every stage of the game, sometimes 4-5 total. Nobody can say my customers don't know what I am doing.
I box very securely and also wrap each book in sealed plastic. I have had customers email me with complements on my packaging.
So why can't I get a decent DSR on shipping and handling? Every time I get it up a bit, somebody is angry at their postman and I get whacked and down in the listings again.
It's all part of an insidious plot..............