Tagged With "Ebay Motors"

Topic

Listing on Ebay motors

elbcounselor ·
How does one get to Ebay Motors when listing on Auctiva? Does not appear in the drop down list when searching "Category" !!
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Re: Listing on Ebay motors

auctivacraig ·
Hello Elbcounselor, When you first reach the listing creation page, you will want to set the pull down for the eBay site (in the upper right of the page) to eBay Motors US - Parts and Accessories or eBay Motors. Once you have selected the one you need for the site, you will then have the appropriate category options for your listings. - Craig
Topic

eBay Android App not displaying images enlarged

MBK ·
I've had a ticket open since June 4th and Auctiva says others have reported same issue. If anyone else cares that Android users can't see our listings enlarged with the official eBay app thru the google play store then please let them know. Feel free to reference my Support Case # 788329.
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Re: eBay Android App not displaying images enlarged

auctivacraig ·
Hello MBK, Unfortunately, at this time, there is a known issue with the images enlarging within the eBay app on Android devices. Our engineers are aware of this issue and at this time the issue appears to be within the eBay app itself as the supersize feature operates correctly if you visit eBay on the browser of your device. The feature also operates as intended elsewhere. I will update this thread as soon as more information regarding this issue becomes available. Apologies for any...
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Re: eBay Android App not displaying images enlarged

MBK ·
Since a good percentage of ebay shoppers view via mobile phones and half are Android uaers, I'd think this is pretty important to get with eBay and get them to fix something or change code issue on your end. ALL your customers have this potential dilemma of people leaving your listings when then can't view the images. Since your crew is at this big eBay convention going on, maybe it's a great time to bring it up.
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Re: eBay Android App not displaying images enlarged

auctivacraig ·
Hello again, We understand the implications of the issue and our engineers are looking into the problem, at this time, I have no new information available, but will update this thread as soon as we have more information. Again, apologies for any inconvenience this may be causing. - Craig
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Re: eBay Android App not displaying images enlarged

MBK ·
has anything been done to fix this issue? My ticket was closed months ago and I have not heard a word.
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Re: eBay Android App not displaying images enlarged

Auctiva Natasha ·
Hi MBK, I'm sorry about the ongoing issues you've been facing with supersized images in the eBay app for Android devices, and the lack of communication. However, I just posted a new listing with a Listing Template design and checked it on the an Android device on eBay's mobile app, and found that the image successfully supersized. In order to find out what's specifically causing this issue for your listings, can you please file a new support case here...
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Re: eBay Android App not displaying images enlarged

MBK ·
I did open a new ticket yesterday... Case ID: 673500 Assigned Agent: Martin Updated: Nov 13, 2018 03:10PM PST Created: Nov 12, 2018 08:41PM PST I just put up a new listing (173639377253). It was an old listing that I had saved but I changed the template (Name of template :fairy Layout: Creative Display Skin: default Images: 15) and posted it. The issue with the images on the android app are still there. When I click the image it then opens it, hovering over the list of images but I can't...
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Re: eBay Android App not displaying images enlarged

auctivacraig ·
Hello again, Thanks for getting back to us with the additional details, we certainly appreciate it! I've taken a look at the listings you refer to and can see the issue with the enlarged images. It appears that the issue is not specifically with the images supersizing as intended from our templates, but the actual zoom feature on those images when using an Android device. While there have been some minor changes on our end to the template layouts since you originally posted the listings the...
Topic

No option to close enlarged thumbnail

jraj22 ·
On my ebay listings, when you click on a thumbnail to enlarge it, theres no option to close the enlarged thumbnail. Escape does nothing, nor is there an X in the upper right corner. Does anyone know how to fix this? Thank you
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Re: No option to close enlarged thumbnail

Jerryc ·
Seems you can fix this at the setting page
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Re: No option to close enlarged thumbnail

auctivacraig ·
Hello JRAJ22 - We are not aware of any issues on our end that would cause such a difficulty using our standard templates, however, there is a known issue with the supersize images that matches the description you have provided if you are using a custom template. Our engineers are aware of the issue and are seeking a solution. If you are not using a custom template, please file a support case as soon as you are able so we can have a look into it. Please let us know a few example listings...
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Re: No option to close enlarged thumbnail

jraj22 ·
Any chance you could be more specific, please? I can't seem to solve this at all
Topic

Auctiva Multi-Channel is Coming Soon!

Auctiva Natasha ·
Hi Auctiva Community! The entire team here at Auctiva is very excited to announce a new service that will be available in the coming months! For almost a year now, we've been focused on building a new platform that will give you the power to manage your eBay and Amazon listings from one place. Here's a sneak peak into what Auctiva Multi-Channel will bring you: Inventory and listing management tools for eBay & Amazon. A new, enhanced 1-Page Multi-Channel Lister, where you’ll be able to...
Topic

Please add business policies on eBay and sync with Auctiva

TacoLaco ·
Under shipping policy in Auctiva I get this message: "Please add business policies on eBay and sync with Auctiva before using this tool." I went to ebay and created some business policies. Now how do i sync them with ebay so I can choose which one I want in Auctiva?
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Re: Please add business policies on eBay and sync with Auctiva

catiel56 ·
I had the same problem so I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. I'm thinking this may only be a temporary measure but its far less complicated for me. When I have more time I may opt in and set it up but for now I prefer the Auctiva policies.
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Re: Please add business policies on eBay and sync with Auctiva

Pot O' Gold Web Auctions ·
Hello, I don't know for sure if this will work for you, but I was getting the same messages and I disabled my pop-up blocker and now things seem to be working again. Hope this works for you, too.
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Re: Please add business policies on eBay and sync with Auctiva

crystal3 ·
Hi, I am also looking for an answer to the same question. I've received this same message and unable to post any listings.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Community! Apologies for any difficulty or confusion this situation may have created. Please be aware that we updated the site as noted here so that if you have opted in to Business Policies on eBay the listing creation page in your Auctiva account will shift to utilize those policies (which essentially replace your Auctiva profiles). Note this only affects accounts that have opted in to Business Policies in the related eBay accounts. As for ensuring that your policies are updated, you...
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Catiel56 - Currently eBay has this set as noted, you can opt in or opt out again if you decide not to use Business Policies. Unfortunately, we are unrelated to eBay and so have no means to say what eBay may or may not decide to make mandatory in the future. While they do strongly suggest that users make use of business policies, it has not been stated whether or not eBay will require listings to use these policies in the future. If you are opted in at this time, eBay provides warnings...
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Re: Please add business policies on eBay and sync with Auctiva

Special4me2 ·
I am having the same problem. I cant even save my listings let alone post any auctions. I want a step by step easy solution without changing any of my computers settings. Ex. pop up blocker etc....I'm going to currently go through Ebay to sale my items....
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Re: Please add business policies on eBay and sync with Auctiva

TacoLaco ·
Thanks every one for your help. Per above, I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. Back in business. Thank goodness!
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Re: Please add business policies on eBay and sync with Auctiva

rolliebenson ·
I am so glad I found this post. I have been struggling all week end and waiting on a response from Auctiva Customer Services. What a waste of time at this time of year. If I get a reply I will post it.
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Re: Please add business policies on eBay and sync with Auctiva

catiel56 ·
Thank you Craig. Do you know if we can opt out indefinitely or will eBay make this compulsory at some point in time. It's SO much easier opting out.
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Re: Please add business policies on eBay and sync with Auctiva

Cam ·
Also typing in drop down forms and fill in spaces is delayed, have to wait for what you type to show up. I have brand new computer and comcast high speed, everything else on whole computer uses and several different browsers work perfectly. The only place typing is off the charts is Auctiva, I was hoping a update from Auctiva was coming but so far nothing. You need to try using your own site to list items than you will see sadly it does not work!
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Re: Please add business policies on eBay and sync with Auctiva

Cam ·
eBay Shipping policies do not update properly on Auctiva forms, I know how to use Policies and how to make the settings exactly right, but Auctiva shows wrong eBay Policies in drop downs. Tried numerous times to reset the policies on eBay and also updated them on Auctiva, sorry they just plain do not work correctly. You need to hire better techs that can fix this problem.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Cam, There is a known issue at this time regarding some types of shipping policies importing correctly from eBay into Auctiva accounts which our engineers are aware of and are seeking a solution. Generally shipping policies are importing, but there are some types which encounter issues. We are not aware of issues which would cause the other effects you have described relating to the pull down menus or typing on form pages, so I recommend that you first clear the cache of your preferred...
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Re: Please add business policies on eBay and sync with Auctiva

edweber ·
Have the issues above been resolved? Specifically, the shipping business policies issue? I have named, edited and created new eBay shipping policies, but all that is showing in my Auctiva drop-down for shipping is gibberish. I have updated both my token and my eBay preferences, and it does not seem to have made a difference.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Ed - There are still some lingering issues surrounding the import of certain policy types, but for the most part we have been able to resolve the majority of the policy import issues. Typically, for the issues that have existed, the problem is that certain policies fail to import entirely and we are not aware of an issue such as you have described where a policy imports but is not correct or is incomprehensible. If you have not already tried clearing your browser cache to ensure that...
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