The absolute best way to avoid eBay's enabling of Feedback terrorism and hostage situations, is the same way as you handle getting hit by a ton of bricks falling off a skyscraper: Don't be there when it hits.
For eBay, it's quite an easy task to avoid. Simply join the eBay boycott.
Why?
Well, in case getting an undeserved negative is not sufficient reasons, there are several others:
1. I myself was notified regarding an eBay terrorist. This seller was allowed to buy off eBay for THIRTEEN long months, claiming she had not received items; yet turned around and sold these items a few weeks after she "didn't receive them"; but, was refunded by PayPal.
Now mind you, this is not one or two items. This went on for THIRTEEN months. From the time eBay changed the feedback policy, until June 2009. She had left just under 30% negative for sellers during that 13 month period.
Understand, eBay ALLOWED this to continue for THIRTEEN months. Sellers complained and complained. They even started up a website about her. Yet, eBay did NOTHING.
2. If that isn't enough to scare the eBay out of you, maybe this will: eBay has been running off insignificant sellers for over two years now. By insignificant, I mean anyone who pays eBay fees, but lists less than $500,000 in any given month. That is their new target seller. God alone knows why, because they pay no listing fees, can negotiate FVFs and even negotiate eBay policy. Ie, they don't pay nearly as much as a normal seller would. But, with these changes, comes higher FVFs to the rest of us; new ways to force us to pay higher fees. Promises of lower fees, but, in the end, they are higher. Policies have changed; and none for our better; and by the looks of things on the financial side of things, not for eBay either--yet, they continue to think pissing off a huge segment of the community is the right way to go.
3. And, they are not finished. They're adding even MORE changes that will screw over the insignificant sellers who have decided to stay. Coming soon to a screw you near you, any insignificant seller who receives a complaint, EVEN IF it is ruled in your favor, it will STILL count against you!
Say what? Some buyer who for no other reason than "Because eBay lets me" can complain, and even if eBay says, "You are in the right", they will count it against you?
I'm sorry, I just do not get it.
But, that is why I cannot trust eBay.
Sure, eBay says they will monitor situations. But, do they?
Btw, would you like to know why eBay NARU'd that seller, after THIRTEEN long months? Because of tons of complaints? Not a chance in hell. Several sellers had just complained that week, and eBay had said, "No". Instead, once it came to my attention, I emailed Lorrie and I let her know precisely what this lady was doing and I had to threaten eBay my own self. I let her know that I was ready to present the evidence I had to several media outlets; including The New York Times, Fox News, and several others. Interestingly enough, I received a call within three days stating that member was NARU'd. Of course, members of the boycott emailed me, so I knew that already.
Oh, and btw, would you all like to know how many negatives that member left the 4 years prior to the FB policy change? Zero! But, in 13 months since, she had left 56, or 28% negative her final 13 months!

In eBay we trust?
HELL NO!
Tim
http://forums.delphiforums.com/boycottebay/start
"The buyer has done their job. They've paid; they deserve the feedback"

Payment is required FB is voluntary Smile

FB left for buyers is TOTALLY useless.

Unless the buyer leaves FB 1st they will never get FB from me.

Buyer does NOT under any circumstance earn pos FB 1st just for paying only.

The buyer scams burns ya but thats OK you done left POS FB for them just for paying, how do ya feel pos about that.

I swear some sellers still have that buyer is always right mindset.

That business mindset went away long time ago, Must be nice to feel pos about a buyer who scams ya.
Lets GET REAL here buyers do not earn pos FB just for doing 1 thing that is required of them.

I have never let a buyer scam me not yet anyways. I also have 100% FB too but I will stick to principle & let chips fall where they may as all buyers are NOT good buyers like ebay & other cheerleaders think they are. Do you even realize just how many bad stupid idiotic moron buyers are on ebay anymore ? Some days I get so many of those MAJOR PITA stupid were potential buyers asking stupid moronic ? I have to get off the computer after I add them to my BBL. I got some of the real "heres your sign awards" saved. Some buyers cannot even be bothered to read or look at multiple photos in a listing or any other info posted in the listing.
I'm not so worried about negative feedback - I'm concerned with "performance stars" - I've had all my buyers leave glowing feedback, yet have received 2 "stars" in the 2 level, putting me at risk for being removed from selling... how is that possible? No one has contacted me, no one has complained in feedback, how can they be allowed to leave low "stars" if everything is "fabulous?" Also, Ebay won't tell sellers who left low stars so you can't figure out what might have been wrong so you can correct issues in the future... Hostage feedback is the least of my problems!
Danna,
You have written a wonderful article here. This should be required reading for every Ebay seller.

I am a seller, but mostly a buyer. I remember well the terrorizing by sellers in feedback. Sad as it may be, ther ARE dishonest sellers out there. When I was burned and left negative feedback, the seller always left scathing feedback on me. It just seems that they were always part of that 2% of dishonest sellers, and those are the ones who cannot stand to have anything said critisizing them. But how could you warn others without leaving honest feedback?

So, I am glad for the new feedback policy. As far as the responder who said buyer feedback is useless, don't listen to them. Buyer feedback is important and as a buyer I used to resent it when a seller would wait to leave feedback until I did. You are right. When a buyer pays, they have done their job. They deserve feedback. If a seller is honest and doing their best, they have no reason to fear.

If I have a problem with a purchase I always contact the seller first, before leaving feedback. I will never leave negative feedback for a seller who deals with me honestly and sincerely. 98% of sellers do. They are usually anxious to resolve any issue the buyer has. 98% of buyers are honest too, and just want what the auction description says they are getting. There is, I admit, an occasional seller that I am compelled to leave negative feedback on still. There are just always some who are unreasonable and not willing to deal fairly with you. Usually they are abusive and dishonest (as I said before) and you can usually tell with a little research on them, because other buyers will have been unsatisfied as well and left negatives on them.

All in all it is a more fair system now on Ebay.

Again Danna, I would like to thank you for a detailed and insightful article.

Steven
I agree that most people are honerable, however all it takes is that 1 or 2. I had a top rated seller buy an item dirt cheap, leave me positive feedback, but then left me a 2 in the DSR's for shipping costs. She never contacted me, it turns out from looking at her listings that someone had given her a low dsr in shipping costs, so she figured she would screw another seller. I never overcharge on shipping and have never had a low mark is the dsr's.
I hear the boycotters and the frustration. It is sort of like the post office though, what is the viable alternate?
As for the feedback situation, I think eBay was trying to placate the big boys and as is usually the case it is done at the expense of the masses.
The thing that REALLY gets to me is the star system for delivery time. I get the stuff out within the 3 days promised. I use Canada Post. The item may or may not be delivered expeditiously but I do NOT control that yet, I get measured - rated on the Post Office's performance!
I think that it is time for eBay to review that portion of the feedback system if they are to stick with the "honesty in business" motto.
CW
ISSUES WITH FEEDBACK

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quote:
When a buyer pays, they have done their job. They deserve feedback. If a seller is honest and doing their best, they have no reason to fear.



Are you a ebay cheerleader? You do not sell much do you ? or are you just naive about how it really is. A buyer could burn ya just because of the color of pascking peanuts or even just the fact that you even used packing peanuts. Or they could be a NON reading unreasonable PITA. FB is suspose to be about the whole transaction NOT just the fact thaqt they did what was REQUIRED of them Wink
You know, marychristina, that this is WAAAYYY to accurate to be funny... *grin* I had a question to ask and opened an ebay chat session... the helpful representitive directed me to find the answer on the Help page, under this topic, under that heading, paragraph 3... the answer consisted on 5 words that would have taken him 3 seconds to say and ended up taking 10 minutes for us to chat... Needless to say, I filled out my survey with a glowing report... there were no options for a bad review...
quote:
All in all it is a more fair system now on Ebay



Frown NO it is NOT a more fair system in ANY way.

Buyers STILL earn NEG FB just because ebay says they cannot get it does not mean they should not get FB they earned rightly so sometimes a buyer earns a NEG Really it does sound like you believe that EBAY GREEDBAY & buyers can do no wrong. LOL there is 1000's of buyers who need to be NARUED. The FB system is NOT fair not even to buyers, as thier FB looks same as a bad buyer does. Wake up & smell the stink that ebay forces on sellers who sell there
quote:
The thing that REALLY gets to me is the star system for delivery time. I get the stuff out within the 3 days promised. I use Canada Post. The item may or may not be delivered expeditiously but I do NOT control that yet, I get measured - rated on the Post Office's performance!


I'm with you on the star system, CW. I ship the same or next day, with exact shipping costs, using heavy duty packaging that costs me $0.75 each and still I've managed to get 2 low star reports for shipping rates and times..... That shouldn't be possible, yet it is.
quote:
When a buyer pays, they have done their job. They deserve feedback. If a seller is honest and doing their best, they have no reason to fear. ************
Are you a ebay cheerleader?


And this cheerleader only addresses negative feedback (that can be reversed if all parties agree) not the fact that there is no way to survive 3 bad "star" ratings that buyers don't understand and can burn you on inadvertantly...
The author is a really big ebay cheerleader & most likely makes more $ from teaching /talking about ebay then actually selling on ebay anymore. JMHO if you have to take a course in HOW to sell on ebay you probly should stick to a 9-5 job, It is not rocket science ya know. It is a simple thing really but some buyers & GREEDBAY do make it harder then need be. I am a REAL person NOT some PC rear kissing person making $ from ebay by talking about it. I am REAL & honest too

As an eBay Certified Education Specialist, she teaches at the community college and university levels, and frequently speaks on topics such as how to make money blogging, writing eBooks and more. Crawford can be heard every Friday night on her Internet radio show, PowerSellingMomRadio, and in weekly webinars at VirtualOnlineLearning.com.
I have to say that I totally disagree with the message in this article. The author has missed the bias in Ebay's attitude against sellers (you know, the ones who actually pay all the bills and make Ebay the huge profits that they enjoy. They have taken the stand that there are no bad buyers, only bad sellers. Incidently, neutral feedback is just that - neutral; neither positive nor negative. The fact is that once the feedback system was artifically weighed in one's group favor over another it became completely pointless. I noted also, that if a seller clicks onto the "Conflict Resolution" tab Ebay advises them to "do whatever the buyer suggests" which, of couse, is give them back their money so it is very clear right from the start that Ebay will be siding with the buyer rendering the whole conflict resolution process as pointless as feedback. Sadly, I only now lv. positive feedback once it has been left for me. Incidently I have far more people who bid but don't pay than I ever had before the feedback policy change. Coincidence? I don't think so.
http://shop.ebay.com/danna/m.h...&_ipg=&_trksid=p4340

Check it out What do you see 56 items listed
Item image
30 Days BLOG Coach HOW to MAKE MONEY BLOGGING Start NOW

How To sell Items on eBay for OTHERS and Make Money DVD

How to Market yourself ONLINE Webinar MARKETING SESSION

Just as I expected too makes MORE $ on HOW to sell

Just as she uses these cheerleading type articles posted on Auctiva & other sites

She JMHO is a EBAY CHEERLEADER USER making money off people hopes dreams instead of actually selling a tangible item I only saw like 5-6 items listed that were NOT about how to sell or market yourself BS listings. She just uses peoples hopes to make $ instead of actually selling real tangible hold in your hand type items. 56 listings LOL I have over 2600 active listings at all times & my items are REAL items. Not how to get rich make $ type items. This post may even get removed because of my honest opinion but at least I am a REAL person who actually sells tangible goods, instead of get rich quick schemes. I am not 1 of those types who takes advantage of people hopes to make $ on ebay by selling HOW to Books ETC
http://completed.shop.ebay.com...p3911.c0.m283&_rdc=1

Even though they lowered the standards It makes you wonder how she stays a powerseller?
Probly ebay politics They give her perks have it because like diamond sellers since she is MAJOR cheerleader for them she provides a benifit in ways for ebay. Just a basic look 3 items less then $50 sold out of 9 ended listings since May 8. Those who do do, those who cant teach JMHO.
Dear Danna Crawford,
Thank you for your input about "feedback Terrorists" I prefer to call them what they really are "feedback extortionists". Pardon me but you do sound like a paid eBay hack to me since you do not sound like a typical eBay seller. I for one am greatly disappointed in eBay for among other things depriving me and all other sellers of our honest input about a buyer. I ask you, what means most to a seller? Answer; getting paid of course, and being paid in a timely manner. Hello, did you forget about that minor issue? If I am unable to provide an honest assessment of a buyer's most important credential then all of the eBay community will suffer. No seller will be forearmed with the ability to determine if a buyer is going to be high maintenance and cost us more in fees than they are worth. This policy is the single most detestable and irritating aspect of operating a business on eBay. We'll discuss listing fees and final value fees another time. I have more than a couple of times been threatened with negative feedback by such "feedback extortionists". When I look at a buyer’s feedback, it is inconclusive at best. At worst it is a convoluted distortion of the true character of the buyer. The system has no credibility and should be changed back to the way it was when sellers who are the life blood of eBay could give an honest and uncensored assessment of a transaction with a buyer based on their first hand experience. There was a fair balanced system back then. One more thing; to all sellers, do not forget to block your troublesome buyers from ever bidding again in your auctions. What's next? Is eBay going to also prevent me from blocking buyers and/or canceling a transaction with a buyer who has a history of causing more grief than they are worth? I welcome your comments to dncoins@aol.com. Thank you.
I have been attacked by the EBAY stooges for suggesting that sellers should be able to block buyers with item not received disputes against their name.
It is up to the seller to decide what proportion of non delivery disputes are appropriate ...one in a thousand, the buyer is genuine. 20 in a hundred...fend off with a bargepole time.

The pendulum has swung too far towards fraudulent buyers
"FB is suspose to be about the whole transaction NOT just the fact thaqt they did what was REQUIRED of them."

When the buyer pays for the product, they have completed their WHOLE transaction and therefore deserve feedback for having done their part.

Your part as a seller is to be of service to the buyer. Have you ever heard the saying, "The buyer is always right?" Well, that's the same deal, whether you are in a retail store or online on Ebay. THE BUYER is the one spending THEIR hard earned money, and they deserve a fair shake from the seller, not deception or terrorist tacticts.

I am only addressing FB. I did not say anything about the star system; and I agree that the star system is problematic and that Ebay should address that. As a buyer, I always give my sellers five stars on all the star items, as I know it helps their ratings. The problem is that most buyers are not educated enough on what the star system means and so they treat it casually. That is Ebay's fault, yes, totally... and it should be addressed.

Back to FB. The seller deserves positive FB if he/she does their part. The buyer has already done their part in purchasing.
The current FB system is ridiculous. Since a buyer cannot get any negative feedback, how can sellers protect themselves against bad buyers? I have had FB left saying they received SLOW - it was received 2 days after they PAID for item. When I asked, they thought that buyers only gave high stars if seller shipped overnight. One tries to educate buyers to the system, but how much time can one spend on this and give good service?
I even refunded a buyer who returned used/damaged merchandise, and she still was able to give me negative feedback.
Just get rid of seller's feedback for buyers and be honest that it means nothing. I will still be upset when buyers misunderstand what they are doing (but most are truly wonderful), but at least I don't waste my time on useless work and can actually focus on SERVICE, quick shipping, better prices, etc.
For all those that think the customer is RIGHT when they wear something and then falsely return it without the tags, scratched, dented, and worse - I am sorry, but the world has changed & there are a ton of scammers out there who know the Ebay ropes and use them to abuse their buying privileges. That's not RIGHT; that's dishonest.
Why a seller would leave "wonderful buyer" feedback even before seeing how the transaction plays out is not only strange, but not factual. They don't know what the buyer will do, and they do a disservice to other sellers.
As far as I am concerned, my job isn't over until I know my buyer is satisfied (if possible!). Therefore, until I hear from them that they are pleased with the transaction, I keep my listing open and do not leave FB that might not address the buyer's concerns. I even personalize much of my feedback, so sellers know if a non-US buyer is okay to work with, easy to ship to that country, etc.
Again, I don't know why Ebay is wasting my time on this.
Wrong,Wrong,Wrong!!!The buyer has not done their part simply by paying for the item. They must also pay in a timely manner and not cause the seller to file a dispute, wast the seller's time and energy. Simply paying at some point long after the transaction has ended is not even close to doing "their part". Just as a buyer wishes to have a fast delivery, a seller can rightfully expect prompt payment at the close of the transaction. So to hell with your buyer is always right attitude. Note to all buyers, if you have no intentention to pay for the item you are bidding on, then don't bid on it. If you win, kindly do the right thing and pay for your item immediately. Thank you.
I try to always leave fb for the buyer when their payment clears my bank (I "suck" money from Paypal the day it arrives). As the author mentioned, a [timely] payment is all that's required from the buyer to complete their side of the transaction.
I have never had negative feedback, perhaps because I have an unconditional return policy.
Simply put, all a buyer has to do is return the purchased item (same condition as when I shipped, of course) and then I issue 100% refund, INCLUDING the return shipping costs. I do not care whatsoever the reason they complain or want a refund--buyer's remorse, item not as they hoped, etc.--the guarantee of full refund usually eases any potential negative situation.
The real beauty of this policy is that I only have returns once or twice per year. But it's a good selling point--I always mention this policy to potential bidders who send me questions.
quote:
Originally posted by pj:
quote:
All in all it is a more fair system now on Ebay



Frown NO it is NOT a more fair system in ANY way.

Buyers STILL earn NEG FB just because ebay says they cannot get it does not mean they should not get FB they earned rightly so sometimes a buyer earns a NEG Really it does sound like you believe that EBAY GREEDBAY & buyers can do no wrong. LOL there is 1000's of buyers who need to be NARUED. The FB system is NOT fair not even to buyers, as thier FB looks same as a bad buyer does. Wake up & smell the stink that ebay forces on sellers who sell there


Sellers used to be able to leave appropriate feedback and that feedback was a warning to others about the nature of the buyer.

Some abused the system.
But I personally will NOT leave any feedback, not even for regular buyers, until POSITIVE feedback has been left for me.

t's completely wrong and foolish for a seller to leave positive feedback before hearing from his buyer.

I have seen positive feedback left by sellers and then negative feedback left by the buyer.
The items handed over the the shipper in good faith and well packed.
Item as describe.
Shipping prompt.
and then the buyer to claim no receipt.
Not as described.
No communication.
Slow shipping or not received.
When the seller does all the seller is supposed to do and a buyer tanks the five star rating on more than one item because priority 2-3 shipping and item shipped the day after payment received and the seller is suspended from ebay for that one incident, and the buyer who revived their item in less than three days is never held accountable, the seller looses time, money, sales and customers because of the dishonest feedback of a buyer... NO the system is NOT good.
If the seller could leave feedback that reflects the facts it would be different.
But as it is, feedback stands.
Ev4en if mutually retracted, the comment, no matte how defamatory and wrong, remains.

Paypal is really good to give the seller's rightfully esarned money right back to the buyer who makes a false report.
And the seller will Never see either money, merchandise, ore restitution of any kind on the mater.
IF there is a solutions, I guarentee the SELLER will have to do all the work and make all the calls and get all the evidence because PayPal has a set of procedures that reach a very shallow "well we tried" point of satisfaction, where these things are concerned. And unless the seller gets on the phone and demands they confess what the seller can do to get info and proofs that would allow them to reverse the funds back to the seller, the seller is screwed and the crook buyer walks.


NOT ALL BUYERS ARE CROOKS.
but the few scammers out there make it very hard for honest people to just do honest business.
when feedback was a two way street the buyer didn't dare scam the seller.
the seller would go on feedback and leave the truth "Shipped with tracking. receipt date:__ lied. Crook"
And I would see it and probably decline to sell and get ripped off... especially since ebay would want to keep that buyer and can the seller.
The ebay ceo has already called the seller a plague on ebay.
But Folks, what is ebay with nothing to be sold?
Who needs buyers if there are no sellers?

I also have been on eBay since the beginning.
I remember free listings.
Then the small fee to list, then the FVF were added, then all the spiffy stuff you can purchase to make your auctions more visible (earn better favor with eBay by spending MONEY.) And now, those that can pay get seen.
And the commoner is just left to wallow in perpetual relist land, or is invited to guarantee eBay $15 a month with a store that is greatly invisible without regular auction listing.

And the the RIGHT to leave negative feedback was take from the sellers who need it more.
And now the right to establish our own Buy It Now prices is also compromised and dictated by eBay.
will we one day also see a maximum limit list price enforced with outrageous fees?
Or just plain policy... and BY THE WAY... Sellers STILL have to PAY for listing, Sellers still have to PAY for BIN and we can't dictate our own prices???
EBAY DOES MAKE MORE MONEY IF WE LIST A FORCED HIGHER PRICE.
ok... this seems like it is wandering far afield, but it isn't.
ALL of this is just more symptom of the larger problem.
ebay's disregard and disrespect for the Seller.




.
I continue to read that when a seller left negative or neutral feedback for a buyer after the buyer has left negative or neutral feedback, it was retaliation. Message is that there was no ifs, ands or buts about it. And it was stated again in this article along with:

"Take a look at the feedback that others have left for them" (buyer) "and note a couple of key points."

That's right!!! Leaving negative or neutral feedback had more of a purpose than retaliation - it served as a warning to other sellers that this buyer may attempt to use feedback to hold the seller hostage. Dah!!
Boobie you are 100% correct. All I ask is for a buyer to conclude their transaction as agreed and pay in timely manner. Until eBay returns the old feedback system back to the way it was when feedback was a useful tool for a seller to be aware of slow or non paying buyers, the imbalanced system as it exists today will continue to discourage sellers from trying to make a living on eBay. The result will be higher and higher listing fees and Final Value Fees to those n standing. Attention eBay, just as you are in this to make a profit, so is the little guy seller. Stop making it so laborious and disadvantagious to be a seller in this community.
When I said a buyer has done their job when they have paid, I should have added... in a timely manner. Yes, you are right. I always pay for items right away. There is no reason why you shouldn't. If a buyer doesn't pay in a timely manner, then the seller should reflect that in their feedback on the buyer.

After reading all of these posts I think I would have to revise my opinion that FB is more fair now. Considering the star system that is not working well, the coins seem stacked agaianst the seller. But... the way it was before was not good either. I was terrorized by dishonest sellers. There is bad on both sides, so what is the answer?
quote:
Originally posted by tubagurl:
I'm not so worried about negative feedback - I'm concerned with "performance stars" - I've had all my buyers leave glowing feedback, yet have received 2 "stars" in the 2 level, putting me at risk for being removed from selling... how is that possible? No one has contacted me, no one has complained in feedback, how can they be allowed to leave low "stars" if everything is "fabulous?" Also, Ebay won't tell sellers who left low stars so you can't figure out what might have been wrong so you can correct issues in the future... Hostage feedback is the least of my problems!


I have to agree. Before eBay started making feedback policy changes I had 100% positive feedback. Then when they started with the DSR's I had 100% positive feedback and 4.9 to 5.0 averages. How are you supposed to figure out what might have gone wrong if you have 100% positive feedback and glowing remarks when your DSR averages starting to slide from the 4.9 that you had maintained since the policy change went into effect. Then eBay changes their policies again so that you don't have to maintain high DSR averages, you have to avoid getting low DSR's. And when buyers leave positive or neutral feedback with low DSR's without ever contacting you to state that they have an issue, you are helpless to argue that you were not given a chance to correct any issues that the buyer may have.

The best example is one where I received neutral feedback for an item that must have been deformed during shipping as the pictures of the item prior to shipment do not show any deformation. (YES I TAKE PHOTOS OF ALL OF THE WOOD ITEMS THAT ARE SHIPPED SHOWING THE ITEM AND THE INVOICE) The buyer believed that the item had to have shipped in that condition, because they "don't know how a wood item could have deformed during shipping." I e-mailed pictures of the item laying on top of the eBay invoice and the buyer so much as called me a liar saying that the item pictured with their invoice, in good condition, could not have been the same item that they received because theirs was deformed. I presented the same argument to eBay showing them that the item shipped in good condition and that the buyer had not contacted me about it being deformed upon arrival. I also included copies of e-mails to the buyer offering to exchange the item after they left neutral feedback with their replies stating that they really did not have any problem with the item and that their son loved it! My return policy allows for refunds, replacements, and exchanges dependent on availability. I even allow exchanges if someone simply does not like the item. Yet eBay "could not" mediate a dispute as the item had been paid, shipped, and received. Regardless of the fact that the buyer did not contact me to work in good faith to correct their issues with the item, even with the pictures showing that the item shipped in good condition and copies of the emails showing that the buyer said that they did not have any real problem and that their son loved the item that they received.
quote:
Originally posted by eastwoods:
I try to always leave fb for the buyer when their payment clears my bank (I "suck" money from Paypal the day it arrives). As the author mentioned, a [timely] payment is all that's required from the buyer to complete their side of the transaction.
I have never had negative feedback, perhaps because I have an unconditional return policy.
Simply put, all a buyer has to do is return the purchased item (same condition as when I shipped, of course) and then I issue 100% refund, INCLUDING the return shipping costs. I do not care whatsoever the reason they complain or want a refund--buyer's remorse, item not as they hoped, etc.--the guarantee of full refund usually eases any potential negative situation.
The real beauty of this policy is that I only have returns once or twice per year. But it's a good selling point--I always mention this policy to potential bidders who send me questions.


Good policy, I also allow returns, refunds, replacements, exchanges, etc... and despite this fact I have received neutral and negative feedback from buyers that did not contact me prior to leaving feedback. And all of the buyers that left neutral or negative feedback and low DSR's have declined my offers to allow them to return, for full refund and/or exchange, their items even after they have left feedback. How fair is it when your policy allows for returns, refunds, exchanges and the buyer never contacts you and declines your offers post feedback?
While I agree completely that excellent service as a seller is the best way to avoid negative feedback, I disagree just as completely with the concept that the buyer's only job is to pay. Not so! The buyer is also responsible to handle any questions, concerns, issues in a reasonable way. When buyers BEGIN to express their dissatisfaction with negative feedback, they are not doing their job. When they first email with threats, obscenities, insults, and more, they are not doing their job. Given that Ebay and Paypal give all the power to the buyer, the only power I have left against such obnoxious individuals is that I do not have to add to the false impression that they are wonderful customers with lots of positive feedback. I can't tell you how many people include in their emails things like "after all, I have 100% positive feedback." How meaningless! I have discussed with my Power Seller rep at Ebay that at the very least a buyer who does not pay, as documented by the unpaid item process, should be subject to negative feedback. Other sellers deserve to know that the buyer is a risk.
Right on gusfirefly. But again, not only is simply making payment enough for the buyer to be considered "doing their job" but more to the point, to pay in a timely manner and to not cause the seller to put out the time and negative energy to chase after payment. Once an auction is closed, the buyer has no excuse to withhold payment. That is bad faith. I as a buyer pay immediatly or a least within 24 hours. What good is positive feedback as you say when it's the only kind a seller can leave? Indeed PayPal and eBay have the deck stacked against the seller and in favor of the buyers. Why is that when it is the seller who pays all the listing fees and Final Value Fees and PayPal fees? The system is infair, unjust, has an uninformative and imbalanced feedback system and simply is not the fun and pleasure nor is it as profitable as it used to be for a seller. Will eBay ever hear the voice and the concerns of seller? Something tells me not. Like death and taxes you can count on lower profit and more oppresive regulations from eBay toward the seller, its own very life blood.
I was all excited to see the headline of this article. I generally enjoy Auctiva's articles and get a lot out of them. By about the third or fourth paragraph, however, I should have just stopped. If my cat had written this article, she would have been more in touch with the current situation of the typical eBay seller than is this author.

quote:
: "Take a look at the feedback that others have left for them" (buyer) "and note a couple of key points."


Um.... is the author even READING what she's written? Yes, I think I'll go take a look at the buyer feedback that sellers CAN NOT LEAVE so WILL NOT EXIST to see a warning that I WILL NOT SEE because SELLERS ARE CENSORED from leaving this kind of useful information.

The first piece of advice is to do research on the buyer's activity. How on earth is that supposed to work when sellers can't leave this information by the way of feedback? You're limited to whether the buyer has a habit of leaving negative feedback and what good does that do you? It only persuades you to give in.

Saying that the buyer's job is done once they pay is another puff on the peyote pipe. Feedback is supposed to encompass the entire transaction's experience. So what you're saying is that the seller is held to five or more points of critique and the buyer only one... whether or not they paid? Bogus bogus bogus.

There probably isn't a seller on eBay who doesn't have a boatload of horror stories about The Buyer From Hell. Like many others, I have been on eBay since the beginning and had the occasional bad buyer experience as a seller. But only AFTER the feedback changes did I start getting the extortionists. Within a month of the change, I was hit up for everything from free shipping, additional items, different items, refunds on non-refundable USED merchandise, you name it. It was incredible!

Yeah, in the beginning, I went for that "badge of honor", standing on principle, but drew the line at PayPal disputes, which they started next, because there was absolutely no recourse. Report them to eBay? Surely, you jest. Get a lecture about how improved customer service can avoid these situations, because we all know that it's my fault, after all. Never mind that the sale is a contract between me and the buyer, and I have laid out terms to which they have agreed. But as we all know, the seller is the only party held to the rules. The only possible recourse is for buyers who don't pay at all; they get a useless unpaid item strike and as one buyer blatantly said to me "I can always get another eBay account, but your feedback is ruined." Reported to eBay... and what do you think they had the nerve to say? "The buyer is entitled to leave honest feedback based on how they feel about their experience." I asked what about MY experience? No answer, which sort of says it all.

I could go on forever.

Badge of honor. How laughable. You call it badge of honor, eBay calls it a blemish on your record and it is that record that determines everything from where you place in search listings to how much you pay in fees. This is the double whammy. You can't leave truthful feedback, yet a buyer can destroy you with a new ease, all which came about at roughly the same time. Coincidence?

I will continue to use eBay if only for the traffic it generates, as that is about all it is good for these days. People expect to find super deals but don't realize that eBay's policies make the prices go up for everyone, so even the traffic isn't what it used to be.

But the moment a viable alternative comes along, consider me there.
Soooooo the seller is disfranchised by ebay, the seller is throttled and trussed up by eBay.
The tSELLER is treated like a crimilan by eBay, and we are supposed to leave positive feedback for every potential terrorist who can, after possitive feedback is left, come back and force a complaint, compl;etely UNJIUSTIFIED by leaving unwarranted and un deserved negatoive feedback and leaving tanked STAR scores and even getting the pristine seller's accouint revoked with lies, just because4 they decoiided they didn't want to pay for it after all?

Seeing that the seller has NOT protected himself with acquainted shipping tracking information and insurance at the sellers cost, the buyer can NOW claim ANYTHING.
It never arrived" no tracking'.
It was busted all to dust " No ins.

leaving neg feedback to perpetuate the lies of a false charge back.
Oh sure these guys EV EVENTUALLY get caught, BUT it can be days or months or NEVER before ebay deals with it or paypal makes it right with the shafted Seller.
and we are supposed to leave POSITIVE FEEDBACK FIRST!!!!?????

I think Not.

I leave positive feedback when I know that the Buyer has NO issues with what was shipped, no complaints that could show up in feedback
and when BUYER SATISFACTION is confessed in the form of positive feedback I THEN leave glowing positive feedback and alway my highest recommendations.
I am blessed with a great clientel, but there have been some twitchy situations.
Leaving Positive feedback FIRST leaves the seller with NO protection whatsoever from TERRORIST.
If Neg Fb is left the seller can respond to it on the seller side and leave NO fb on the buyer side.
THAT IS ALL.

EBAY will NOT remove Neg FB.
IF they decide, "Hey, kid you were done wrong"
they suggest that you, the seller, ask the buyer who is robbing you, to mutually withdraw feedback.
And then the POINT is changed BUT the COMMENTS, that were untrue to start with, stay!

This commentator's only "good advice" is to not only leave ourselves open but to go ahead and hand them the knife and draw a target.

I've been on eBay as long as the author.
It worked BETTER when all things were EQUAL and Sellers were NOT persecuted unjustly by the company that SEERS have paid, in blood, to grow,
I just received my first negative feedback in my 8 years at ebay... no hostages involved, just take no prisoners. I'm not a big seller, I'm mostly a buyer... I sell things for my kids or, in this case, some extra balls of yarn... A newbie just negged me because they bought 2 balls of yarn and I mailed 1. Was it a serious error, yes. Am I sorry, yes. Did they contact me? NO! I would have expedited their ball of yarn so they'd have it tomorrow! I did that anyway after an ugly worded neg and no contact... will they revise? Most likely not. What's an honest, but human seller to do?! Frown
the ONY thing you can do is open a case.
Used the Contact us Link, and pester the system with words until itt gives you a call us linked button and call them and make them stay on the line until they have walked you through ALL that you need to do to show you have communicated and have had NO communication with the buyer.
Unjuistified feedback is unjuistified feedback.
I don't know what will happen in a ditcatorship where we pay the dictator, but we have to keep doing this.
Make a report against the buyer for jumping to unjustified feedback without even letting you know there was a problem.
.
There is a page of info that is put in front of the eyes of the person leaving neg fb advising all these steps.
It needs to be mandate not optional that the buyer click on an affirmation "Yes" or "No" that6 they contacted the seller before FB can be left.

But for now, YOU report it and ask for FB change.
will they?
maybe not.
But your biggest opportunity right now is to SHOW EBAY THE SYSTEM IS BROKEN and that we, HONEST SELLERS need it fixed because if we are ruined eBay dies.

God bless.
Well, now I am wondering what to do...Don't sell international? Sell only within the U.S ? I guess maybe I'm just jumping the gun from frustration. Not all international buyers are bad I guess? don't get too many... That is sad because that ruins it for those who are honest and nice people. I just got a negative feedback, after having 100% of great feedback and this lady from Israel (plain nasty if you know what I mean ) gives me the old red "liar" + feedback. What bothers me the most is is that she as a buyer deserves the negative and I can't give it to her. Ebay has so wronged us sellers by taking away this option from us ! Buyers don't care because of that. This gives them the chance to bring down a seller who doesn't deserve it for any little thing they get picky about/ even when something is wrong with their item and it's their own fault for not reading. This gives the buyer leverage over the seller when they want their own way with a purchase. A seller takes the abuse of neg feedback to hurt their ratings while a buyer doesn't have to worry. How fair is this???

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