Tagged With "Today's Auctiva Webinar"

Topic

combined shipping insurance

creekstonecollectibles ·
how is this done with auctiva shipping insurance? I don't see how to combine multiple shipments. thanks for any info you might have!!
Topic

Combining multiple sales

2librans ·
I have buyers who often purchased more than one item from me. When that happened, I used to send them a combined shipping invoice and they would pay once. Now it seems, they purchase one item and are immediately routed to Paypal. I end up refunding shipping overpayment on Paypal I don't use eBay's checkout and am wondering if I should. Would that interfere with my Auctiva Checkout Profile?
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Combining purchases on one invoice

thedesignerdad ·
I have disabled Auctiva's checkout and still can not combine items onto one invoice. Is there anyone out there who can do it? I told Ebay I disabled checkout with Auctiva so it has to be an Ebay issue but they still say it is not them (Ebay). If you do combine items on one invoice let me know how?
Topic

combining shipping

emeraldgoddess ·
Hope someone can help me figure out why my shipping won't properly combine. I have combined shipping set in ebay, set to combine weights, have use eBay prefs in the listings but multiple items keep combining and only charging shipping for one item. I have email CS for 5th time w/ no response. Ebay CS was no help since listings are thru Auctiva ..EB says Auctiva problem....meanwhile I am eating the excess shipping on the once that pay instantly. and, yes, I am new, but I need help, please?
Topic

Combining two Auctiva / eBay accounts into one?

stuff-you-need ·
With the new eBay fee changes, it's makes more sense for me to list under one eBay id (one stores fee) rather than multiple. Is it possible for me to export listing created under one Auctiva id and import them into my second Auctiva account?
Topic

COME ON!!!

mattb ·
Let me get this straight. Nearly EVERY Auctiva auction is missing photos...which could be millions of photos...and NO ONE from Auctiva has hopped on this Forum in nearly a day to let us know what's going on?? NO message on the Home Page?? I understand problems happen...it's the whole lack of communication that's the most irritating!! I've got auctions for the UK ending in 4 hours!!! I am sooooooooooooooo screwed!!!!
Topic

Come on..Saturdays now??

kashka ·
After being frustrated for weeks listing on a Sunday..I thought I would take a week off..be clever and list on Saturday.Nope."Server Application Unavailable".My Gawd..will Auctiva ever work on a weekend??..I know..I know.."list on a weekday"..but I have a job..and after 12 hours a day I don't have the time or the energy.Could someone "up there" please inform us is this the norm or will things ever change? Cause I'll find something else..spend the extra time..if I know it will work.Any ...
Topic

Come take a peek at some great Juicy Couture,Prada and much more

gitasan ·
Many new items listed while everyone was complaining about the fee increases/feedback changes. I plan on getting as much listed b4 the changes happen...to see what I can move! Thanks to Auctiva I have at least 20 items scheduled! so come take a peek! http://www.stores.ebay.com/gitasan
Topic

coming over from E Bay

dave007 ·
Hi there I am thinking joining auctiva. I understand that once signed up it will sweep all my listings over, but what I ned to know is - can I then make all my boring listings from E Bay format into nice ones using Auctiva tools or do I have to wait for them to finish before relisting using new templates? Thanks for any answers in advance
Topic Featured

Comments welcome

Guest ·
Welcome to the Auctiva Education forum. We've added an Education tab on our site, which hosts how-to articles covering best-practice techniques for using eBay and other online auction and e-commerce platforms; exclusive "from the trenches" editorials by renowned eBay experts; and analysis of e-commerce news, trends and events. Use this forum to send Auctiva editors topics you’d like to see us cover, and suggestions to improve the Education tab or our Online Seller newsletter.
Topic Featured

Comments Welcome

Guest ·
Welcome to the Auctiva Education forum. In the next few weeks we'll be adding an Education tab on our site, which will host how-to articles covering best-practice techniques for using eBay and other online auction and e-commerce platforms; exclusive "from the trenches" editorials by renowned eBay experts; and analysis of e-commerce news, trends and events. Use this forum to discuss individual articles, of which each will have its own thread for comments.
Topic

COMMUNICATION PLEASE :)

an-altered-artist ·
Hello! I'm a new user and while I'm completely impressed with your offered services, I'm a bit disappointed with your communication to the community. When Auctiva first learns there are problems/issues with the functionality of their site, servers, etc. (and resolution will take some time), they should communicate these problems/issues to their fellow members. This would lessen the amount of not just frustration, but postings in the forum. Knowledge is power and communication is vital for...
Topic

Community Form Out this a.m.

lookandbuyme ·
Hi- quick question, did anyone else notice that the community forums were out this morning for a few hours? Tried several browsers, and have a friend in another state try and she had same experience. I did look on Auctiva facebook to see if announcement there, but could not find one. This may not be where this should be posted but was best I could locate.
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Community:Two newbie questions!

n ·
1. Can you only be logged onto Auctiva Community with one browser at a time? I ask because I like to have one open for working with images, and drag and drop likes/uses IE, but I like to read here and do other stuff with FF. 2. IF the answer to #1 is you can be logged onto the Community with two browswers at one time, what would prevent me from logging in here using FF? TIA
Topic

Compatibility issues uploading with Firefox?

the-barking-cat ·
I have been having issues uploading images using the Auctiva Uploader on Firefox (latest 3.5.2). When I open the uploader page, it doesn't finish loading all the way (yet the page is finished loading) and I can't add images. When I switch over to Safari, I am able to upload without any issues. Is anyone else having issues uploading with Firefox? I'm wondering if it's an incompatibility between Firefox and/or Auctiva and Java. Any suggestions would be totally helpful. Safari isn't my browser...
Topic

Complaint Auctiva fails to warn us of known errors

bev5 ·
I submitted a warning the other day about how if you try to delete a subtitle when relisting (even when you preview it shows subtitle has been removed) that Auctiva fails to delete subtitle during relist & you are charged eBay fee. I just heard from support & found out this was a known problem. I'm just venting & wondering how many others have received support responses saying something to the effect "we are aware of this problem & working to fix." This is really upsetting.
Topic

completed listings do not show up

reealatee ·
[B]I'VE WASTED MANY HOURS TRYING TO GET MY LISTINGS COMPLETED ONLY TO HAVE THEM JUST DISAPPEAR!!!I'VE SEARCHED FOR IT EVERYWHERE, IN EVERY AUCTIVA CATAGORY, IN SAVE, AND EVEN WENT TO EBAY TO SEE IF IT POSSIBLY LANDED THERE...BUT NO...A BIG WASTE OF TIME, AND I HAVE DONE THIS TWICE NOW...I ONLY SIGNED UP FOR AUCTIVA TO HELP ME SAVE MONEY AND FOR IT'S SERVICES, BUT WHAT GOOD IS IT IF I CANT LIST? AT LEAST MY LISTINGS "SHOW UP" ON EBAY WHEN I LIST THEM THERE!! I'VE TRIED LISTING MANY ITEMS HERE...
Topic

Completed Listings Missing

tribeandnation ·
Anyone know where all my closed listings would have gone? I sold quite a bit on eBay via my Auctiva account (Under: ClothedinGlory) and my Completed Listings folder is empty. As are most of my saved listings. I emailed tech support but thought someone on this forum might know. I certainly hope they don't delete them. Plus, I had listings I had written but not yet posted...can't find them either. Weird.
Topic

Complying With eBay's Duplicate Listing Policy

auctivatonym ·
Have you updated your listings in accordance with eBay's new Duplicate Listing policy? Although this policy took effect two months ago, it seems that many eBay sellers have yet to comply, whether due to lack of information, or lack of tools (or where to find them) to help get the job done. Among those not yet in compliance, eBay is telling us, there unfortunately remain a few Auctiva Sellers. Regardless of what any of us think of eBay's Duplicate Listing policy, the reality is that it does...
Topic

Condition of Product Selection Tab

jannz ·
I would like to know if there is a setting on Auctiva that we can select for the condition of the product we are selling? ie is it NEW or USED. If there is then instruction on how to select this on my saved listing profiles. Many thanks and love using Auctiva. Kind Regards Jannz
Topic

"conditions" tag now disabled as a variant?

jayboid ·
I've been using variations now since our friends at eBay have changed the playing field yet again, and my friends here at Auctiva have provided me with ammunition.... Over the past few weeks, I've been using the variant "condition" to list my clothing (some NWT, some NWOT.) Now, on the last 2 listings, both failed due to an API error stating: "The tags Condition is/are disabled as Variant." There are times when I have multiple sizes/colors/conditions and it's been very useful. Can anybody...
Topic

configuration

patrick ·
Bonjour, je suis inscrit sur ebay Belgique et je n'arrive pas à configurer auctiva pour avoir le diaporama de mes ventes, je n'arrives aps à récupérer mes objets déjà en vente sur ebay. Comment puis-je faire?
Topic

Conflicts between eBay Custom Item Specifics and Variations

jayboid ·
Hey fellow Auctiva users - has anyone seen this or does anyone have a fix for this? I've been creating listings using variations for multiple sizes of the same product for quite a while now with no problems; but not today. I'm trying to list a new blouse. I created my variations as I normally do (in this case 1X, 2X and 3X) I then went into the "Custom item specifics" and identified "Size Type" (Plus), sleeve, color etc. Now, because I've identified my sizes in the variations, I normally...
Topic

Confuse about Auctiva Insurance

pongyanin ·
I want to use Auctiva Insurance, but I confuse about it. I'm eBay seller in Thailand. If I sell itme value $500, and sent this item by register airmail by Thailand Post. If I offer your insurance option to customer and his accepted his will add pay $ 6.5 for me, Right? And will I pay Auctiva $5 ? If during transfer the item lost. How much I claim for this case? Or you insurance only domestic. Please easy explain to me (I'm not good at English.) Best regards. Pongyanin
Topic

Confused...

jduff ·
My Auctiva Insurance was disabled b/c I am over $5...BUT I never knew i had insurance. Have I been paying for insurance this whole time or have i been buying it twice from auctiva and the USPS? Ugh. I dont get it. Can someone explain it to me b/c I read the details on the rates and details page and STILL am lost.
Topic

confused

lemgirl ·
Hello, I'm so confused. I found out about Auctiva through searching on on ebay and saw the Auctiva store on someone's listing and I thought that was a great idea. Can I get a Auctiva store on my ebay listings??? I have signed up and don't really understand how to do this, can someone help me please??? Theresa
Topic

confused about Auctiva pro (classic)

gamesbuyer ·
sorry if my newness shows but i am confused about the auctiva classic product. Most internet provuders of free basic software use it to attract potential customers for chargeable product. there is not a single mention of any upselling on this website, do many people use Auctiva classic? and can it be used properly on UK ebay ?
Topic

confused about eBay store vs Auctiva store

vintagestylin ·
Do the eBay Store and the Auctiva store co-exist? If so does that mean only stuff I list on QAuctiva will show up in my Auctiva store and stuff I list on eBay will only show up in my eBay store?
Topic

confused about edit/revise listings please HELP?

dogstar932 ·
OK. I'm new and I do not 'get' everything about how this is supposed to work as eBay is the only listing tool that I've ever used. Now I need to know 2 things one- When I have an imported item that was listed on eBay and then brought over here, can I edit it and add all the cool auctive stuff I signed up for? I tried that and it just flashed me back to the past and there I was in the old eBay revise form. two When I have and auctiva created listing can I edit it and add or change the auctiva...
Topic

Confused About Image Borders Issue

mitchell ·
I'm posting tonight (slowly as usual) and noticed the images are posting without borders. In my account preferences I have "Image Borders" enabled under "Image Management". When I spot checked a few other listing it seems all the borders are gone. From another discussion in this forum it seems that an Auctiva representative mentioned that the border would only be removed from header images, which is not the case with my listings, and that it wouldn't be implemented until later in the year.
Topic

Confused about parcel select

webuyit2 ·
I see someone else posted with questions about parcel select on Auctiva (about putting in measurements) ... but I have yet to have Parcel Select show up in the drop box for methods of shipment. ?????
Topic

Confused about the store format? HELP

mbt ·
So maybe I am making this tougher than it needs to be but... what is an auctiva store? I know that all of my ebay auction items appear scrolling through viewed auctions and are called a store window. Does the auctiva store listing service work with an ebay store? I love auctiva's format and I am think about opening an ebay store soon and would like to continue using auctiva for all listings. I dont care for ebays turbo lister. I have purchased a domain name-how to I go about activating the...
Topic

Confused about which items are relisted

littleshopoftreasures ·
I like relisting my items myself. However, I find it very difficult to figure out which ones are relisted and which need relisting. I have to have 2 windows open and go back and forth from ebay to auctiva. Some items I have relisted aren't showing up as relsited. There has got to be an easier way. I was putting my listings into 2 different folders, one sold and one relisted. That didn't help. Any suggestions? Maybe I am doing something wrong. Thanks in advance, yourfashionstation
Topic

Confused On HTML Window

virtualwhispers ·
This is my first time using Auctiva and I just tried my fist listing. In the box where you put the HTML, my images dont show up. But if I click on the "Preview" button, the images are there. Is this the way its supposed to be with the images not showing in the HTML box, or should I be able to see them there to?
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Confused! We have multiple users - one account. Tokens? versions?

may ·
Hello community! ************* 18 views, but no replies.... maybe changing the title will get the right person who knows the answer to take a look? I'm really anxious for help and could not find it already on the forum. ************* I am brand new, and I need some help and advice on various questions, please. I hope someone will be able to help me! I did take a look at the forum, but most of the questions and answers were old (2006 and earlier) and may no longer be applicable to the current...
Topic

Confused??? What else is new? Thought Commerce had been Segregated from ebay ??

lookandbuyme ·
I thought auctiva ebay and auctiva commerce had been segregated? Seems lately quite a few posts that appear to be for storefronts commerce going into the ebay questions or comments. Auctiva, are we unsegregated now??? (if that is a word). Just wondering???
Topic

Confusion re: How to list as Buy it Now without auction format?

sue9690-1 ·
Apologies if this is a dumb question, but I tried to list using BIN option for 1st time yesterday and it seems that in Auctiva you still have to have the auction start price format as well as the BIN price. I only want to display the BIN, not have bids as well. Is this not possible when listing via Auctiva? Any help in how to achieve this would be most appreciated, Thanks.
Topic

Confusion with the store vs. auction

erica ·
Okay I'm a little confused what the difference between auctiva store and a regular auctiva auction. Could someone tell me the difference and maybe include a pic of each....thanks
Topic

Connection Interrupred constantly

dutchman48 ·
I am constantly getting connection interrupted while trying to get into Auctiva. Any one else having same problems? WHAT IS THE MATTER WITH AUCTIVA LATELY? SINCE THEY STARTED ECOMMERCE STORE, EVERYTHING HAS GONE DOWN THE TOILET. CONSTANT PROBLEMS OF ONE SORT OR ANOTHER. VERY DISCOURAGING TO SAY THE LEAST AND NOT GOOD FOR BUSINESS.
Topic

Connection problem

grandadjoe ·
I recently started using Auctiva for my ebay listings and had no problems getting my listings posted. However when I now access ebay , my internet connection is lost when I try to exit - this did not happen prior to Auctiva being used. To fix the problem I have to reboot my PC and also my wireless router. If there is no known answer to this, how do I unsubscribe from Auctiva so I am able to use ebay as normal.
Topic

Connection Reset

shouldthisbeyours ·
Having a lot of trouble this morning getting my saved listings launched. I go to saved and my listing will show up for a second or two then it goes to this message: The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure...
Topic

Connectivity errors on Auctiva.com website (RESOLVED)

auctivamiked ·
Hi Community, We are currently experiencing some connectivity issues which are causing sellers to encounter errors when attempting to upload images or load a variety of other pages on the Auctiva website. Our technical team is currently working to resolve these issue as soon as possible and, although we are uncertain when we will have the stability of our site restored at this time, I will keep you all posted on the situation through this thread as additional information becomes available.
Topic

Connectivity errors on Auctiva.com website (RESOLVED)

auctivamiked ·
Hi Community, We are currently experiencing some connectivity issues which are causing sellers to encounter errors when attempting to upload images or load a variety of other pages on the Auctiva website. Our technical team is currently working to resolve these issue as soon as possible and, although we are uncertain when we will have the stability of our site restored at this time, I will keep you all posted on the situation through this thread as additional information becomes available.
Topic

Considering Auctiva - what are the archive capabilities?

mercat68 ·
Hi. In a nutshell: I need a tool that will allow me to archive eBay listings longer than the 90 days eBay allows. So, for example, I want to keep any unsold ugly holiday sweater listings available for easy re-listing next holiday season. Does Auctiva do this and what are the capabilities in terms of capacity (number of listings it will archive) and duration? Thanks.
Topic

Considering upgrading to a Premium eBay Store...

hoobiedaju ·
For any of you who have one, how is the interactivity between Auctiva and the eBay Store? Is there a reason to have one versus the other or can they work in accordance with each other? What's the best process of listing multiples of the same item through Auctiva? Thanks, Scott
Topic

Consignment contacts?

mattroy ·
Does Auctiva have any generic contacts or agreements to use this feature, or do you have to create them yourself? I do many consignments, but am clueless on how to get started letting Auctiva help manage them? Any help out there? Thanks!
Topic

CONSIGNMENT SHOP Functionality...

sell-it-nowauction-express ·
I am an eBay Trading Assistant working my way towards my own "brick and mortar" Trading Post and REALLY REALLY REALLY need a good Consignment software program. Anyone have any suggestions? Will Auctiva ever get that far in their "updates and programming" and offer that service? And if so, will it be DEPENDABLE??? No offense, but I can't afford all this down-time due to "system updates". I just received some trial software from EZlister.com and will be trying it out this weekend. Anyone have...
Topic

Consignor Payout Report NOT working

captjohn ·
The only reason I need Auctiva software is to keep track of consignors and to create accurate payout Reports in a timely manner. I reported a problem with Payout Report months ago and it is still not fixed. Auctiva does NOT follow my fee schedule and continues to add in eBay Listing fees which it should not do (I charge a flat % rate and do not add in any eBay fees). I have to massage the report by hand and delete the invalid fees. This is bad enough. Now I cannot even produce that report. I...
Topic

Constant API error

caz ·
Hi, I have been listing with auctiva fine for a while now, but this week every time I have tried to list I get an API error saying that the title or listing The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy. PLEASE HELP as i really need to lit tonight
Topic

Constant Checkout Issues!! Help!!

cbtvideos ·
I am not sure what the deal is with this Auctiva Checkout! For the past 3-4 days I have had 7 customers who cannot pay for my Ebay items because the Auctiva Checkout will not allow them to proceed! Does anyone have any suggestions/clues? Thank you in advance.
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