I've had a ticket open since June 4th and Auctiva says others have reported same issue. If anyone else cares that Android users can't see our listings enlarged with the official eBay app thru the google play store then please let them know. Feel free to reference my Support Case # 788329.
Hello MBK, Unfortunately, at this time, there is a known issue with the images enlarging within the eBay app on Android devices. Our engineers are aware of this issue and at this time the issue appears to be within the eBay app itself as the supersize feature operates correctly if you visit eBay on the browser of your device. The feature also operates as intended elsewhere. I will update this thread as soon as more information regarding this issue becomes available. Apologies for any...
Since a good percentage of ebay shoppers view via mobile phones and half are Android uaers, I'd think this is pretty important to get with eBay and get them to fix something or change code issue on your end. ALL your customers have this potential dilemma of people leaving your listings when then can't view the images. Since your crew is at this big eBay convention going on, maybe it's a great time to bring it up.
Hello again, We understand the implications of the issue and our engineers are looking into the problem, at this time, I have no new information available, but will update this thread as soon as we have more information. Again, apologies for any inconvenience this may be causing. - Craig
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