Tagged With "eBay seller"
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Buyer Choosing Insurance???
Let me tell you what happened a couple of weeks ago. I built an auction on Auctiva for my Ebay store, listing a 50pg pkg of stationary. I sold it for $3, with free shipping. Unfortunately, when I put together my store info and preferences on Auctiva, I chose the insurance choice. Little did I know, that the BUYER can choose the insurance and NOT pay for it, since I was paying for the shipping. So a $3 item cost me $2.41 in shipping fees, plus the $1.45 for insurance that the BUYER chose.
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Buyer could not checkout using Auctiva checkout
I noted in this forum many people having trouble with Auctiva checkout, so I disabled it for new listings, however as I understand it there is no way to disable it for currently active listings other than to cancel the listing and re-list. Well, yesterday (3/15/2009) a buyer used BIN on one of the listings I posted through Auctiva before I had disabled the Auctiva checkout, and when he tried to pay for his order he was unable to use the Auctiva checkout. I had to get on the phone with him...
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Buyer not paying due to death in family?
Anybody have this happen to them? We got an email from this woman who said she won't be able to pay for the auction due to her aunt and 2 cousins being killed in a car accident. She said she has to go and help out her family. While I am loathe to think someone would actually lie about this, I have to be suspicious. She also won an auction for a very similar item to mine about 20 mins after our auction ended. About 20 mins after that, I got this email. What I want to do is contact the other...
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buyer problems with insurance claim
I sold an item to a buyer in Macu, shipped the item by 1st class international with auctiva insurance. I made the mistake of shipping by 1st class, but i had insured it and told the buyer this the day it was shipped, The package has not made it to him yet, was Shipped sept 16th. He filed a claim with paypal on Oct 16th, (not ebay). Stating I shipped it the wrong way and he should not fill out any claim form. Paypal sided with him and refunded the money. even with my repeated request to have...
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Buying Clothes on e-bay? Here are some tips to avoid buyer’s remorse
Buying Clothes on e-bay? Here are some tips to avoid buyer’s remorse. When most people think of e-bay if conjures up pictures of $10,000 dollar grilled cheese sandwiches and people selling autographed major league baseballs. The truth is more and more people are buying everyday items such as clothing using on-line auction sites such as e-bay. Buying clothing on-line presents special challenges to both buyer and seller, so as the owner of an e-bay store that specializes in clothing sales I...
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Calculated Shipping includes Insurance?
Hi, I am a longtime Ebay seller, but new to Auctiva. One of the nice things about Ebay's calculated shipping is that it includes my mandatory insurance cost (USPS) based on the current price of the auction. I have signed up for Auctiva's Insurance program. I suspect that the calculated shipping charges shown do not include insurance. I tell my customers that insurance is required but it is included in the calculated shipping. They may be upset if they have to pay an additional charge after...
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Call for success stories
Got a success story you want to share? What amazing garage sale finds have you turned into monster profits online? How has using Auctiva's free templates and auction management tools improved your eBay business? Drop a line and tell us in 50 words or less about an outstanding e-sale experience, and perhaps we'll feature your story in an upcoming issue of The Online Seller newsletter. Reply to this thread to be considered.
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Can A Seller Refuses A Particular Type of Money For Payment?
Is there a federal law that says that a seller cannot refuse a certain form of money as long as it is valid, commonly accepted form of payment?? I remember about learning such a law back in a college law class, but I can't remember the specifics. Basically, it says that a seller cannot refuse any particular type of payment of money as long as it is a valid form and the buyer agrees to cover for any expense for that payment. Of couse, basic law 101: the laws of the land SUPERCEDE and OVERRIDE...
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Can I add another Ebay seller id?
I have 2 seller id's for ebay and I can't seem to find how to enter the 2nd id. Can anyone help??? I would greatly appreciate it.
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Can I Add Categories to Seller Details?
Hi, I was just wondering if I can add more categories to Seller Details then the ones they already have now (shipping, payment etc.) I want to add a 'Returns' category. How do I do this? Thanks, Jordan
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changing accounts
I have changed my ebay account but want to keep the same auctiva account since all my photos and listings are saved. Is it possible to link this auctiva account with a new ebay seller account?
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changing seller details on active listing
Just wondering, can the seller details profile be changed or updated to repost on an active listing? if so, how is it done? Thanks!
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Changing shipping fee in saved listings
I can make changes to my template and seller profiles and the results show up instantly in a saved ad. Why don't changes in my shipping profile show up instantly in my ad. I saved the changes to the master profile and I still have to "load" the shipping changes into each ad separately. Ed
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Changing the Category ID Wipes Out UPC's and Multi Variations Data
I just spent months updating all my listings with UPC’s. Just when I thought I was finally done, Ebay’s 2016 Spring Seller Update now requires me to change the Category ID for all my jewelry listings from Fashion Jewelry to Fine Jewelry effective immediately. My first question is whether there is a way to bulk edit all my multi variation jewelry listings to this new Category requirement in one step. My second question, which is a major problem, is that when I change the Category ID, it wipes...
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Changing the spare tire
Hi, is it possible to change certain things in your listing once it is already posted. For example if I wanted to change the category, how would that be done, after the item has already been posted? Are things like ''category'' considered seller details? Thanks
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Characters in listing descriptions being changed.......
Quotation and apostrophe marks are being changed to ... ’ This is in the item descriptions not the seller details or the profiles.
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Check other items by popularity
When I click the Kick it Back and then click the see other items by seller---- instead of showing my items--- it shows another person's items! Anybody else having this problem?
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Check out our Newest Features!
Hi Community - We are happy to announce new features to enhance your Auctiva/eBay experience! Auto-Relisting You have been enjoying bulk relisting - now you can save even more time by putting all your relisting preferences into an Auto-Relisting profile. Once set, items using an Auto-Relist profile will automatically relist on eBay based on your preferences. Auto-Relisting makes it that much easier to save time and money on eBay! You can find Auto-Relisting on the Profiles tab. Billing Let's...
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HTTP and refund errors
I'm starting to get listing fail to post to Ebay with error messages such as the following: eBay security policy only allows HTTPS resources in listings, not HTTP. Please update or remove any HTTP resources Failed Listing Generated the Following Warning: Return Policy Attribute RefundOption Not Valid On This Site 20% of my listings using the same template got through, 80% failed. Some then go through by just hitting the Post button again and some refuse to post. I am using new Auctiva...
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I can only get ONE of my "SELLER DETAILS" to show up in my listing!!!!
The subject pretty much says it all and I've tried everything I can! I don't know what to do!!!! ANY "ONE" of my seller details will work, but I need ALL 5 of them to work! Also, is there a way to have more than 5? PLEASE HELP ME!!!! Thanks, --Jason
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I can't find mu "about me" info but it is showing up on every listing.
In all my listings there is "about us " info in the listing descriptions ,but when I go seller details my "about us " page is blank. How do I get to it to edit it? Thanks
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I changed empty window text 2 days ago but still says NO ITEMS FOR SALE!
I changed the empty window text 2 days ago but it still says NO ITEMS FOR SALE. And it says to CLICK FOR DETAILS which opens to the store items that don't show the items I listed yesterday due to slow import. I only have about seven items showing. Please take that NO ITEMS FOR SALE permanently off our listings. It is terribly misleading. Why is it there? It should say CLICK ON SELLERS OTHER ITEMS - not say >>> That's it folks! - Click here and see a portion of the items. That does...
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I have a false sell on eBay, that I dont want to see it in my Summary anymore...
someone tried to scam me awhile back, by completing checkout, then emailed me and told me to send the item to Nigera, the item costed $360, I believe, long story short it didnt happen, but My seller Summary is being thrown off by this false sell, aswell as my total sells, So how would I remove it P.S. I was credited my final sell fee
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I have added a new seller site. How do I list to this site through Auctiva?
I have just added a second seller site on eBay and want to know how I can list to this site through Auctiva. Do I need to open a second account on Auctiva or can I add this to the one I have. Thanks for your help.
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I'm a nervous customer
Hey all, I purchased a DVD set on Ebay and it was from an Auctiva member. So I get this message after I already send the payment from Ebay saying that I should stop payment, etc because the user has been suspended. I've been emailing back and forth with the "seller", and he/she says that they will send it as soon as the payment is received (I sent it overnight mail and it was delivered). Does this happen often? Should I be worried?
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I'm being sued for wrong delivery Your opinion
What does the Community think..I am a casual Canadian seller on Ebay - I sent the wrong item to a USA bidder and apologized for the error. I then immediately refunded all of his $21us incurred for the item the same day I recieved the Internal Ebay email. I had asked him if he could re-send the item to rightful person and that I would pay for the shipping and other cost incurred. He responded very negatively to this and told me "Why would you think I have the time to drive to a post office,...
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I'm doing pretty good, but I don't understand a few things, need help
Hi, newbie here! I have been moving right along in building my auctions but a couple of things are bothering me and I hope you can help. 1. when I preview my auction why doesn't any of my refund or seller stuff show up? Is there anyway to see what the actual auction will look like without launching it to Ebay? Am I doing something wrong? 2. Ebay has a box that you check for new/used; Does Auctiva have a place to enter that value? 3. Could someone tell me about the checkout feature, if the...
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Insurance "Additional Charge Amount" question...
In the insurance preferences window it says "Additional Charge Amount". I'm assuming that we can charge over the $1.30 - is that correct? If so - and say a seller wishes to charge $2.00 total for insurance - do we input .70 in this field or the total amount of $2.00???
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insurance claim help needed
My nasty customer wants a full reimbursement for 8 dinner plates + shipping cost because 1 broke in half. I sent the claim form and they said they never received it and want to report me as a fraudulent seller. The cost of one plate is $.81 of their total. How do I handle this? How can I resend an invoice. What will the buyer see as the SENT FROM id so they know how to recognize it? Thanks. I want to clear this up quickly.
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International Selling Agreement
I have just read this post written by other sellers: "I have been having a problem for a couple of days now when trying to list via Auctiva.I keep getting an API error saying that I cannot post until I sign Ebays International Seller Agreement. I have since signed the agreement but still keep getting the same error.I have contacted Auctiva and Ebay but they are blaming each other.I can list items Internationally using Ebay tools without a problem but don't wish to do this as it is tedious...
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Introducing The Auto-Lister - The easy way to expand from eBay to Amazon
Hello everyone, I’m very happy to announce that the Auctiva Auto-Lister is now available! With the release of this new feature, you now have the ability to push your eBay products over to Amazon with just a single click. Not only does the Auto-Lister make it easy to expand from eBay to Amazon, but it also gives you the ability to use Auto-Synced Quantity right from the get-go so that you can expand to a new channel without worrying about overselling. How Does It Work? First, make sure you’re...
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Introducing The Auto-Lister! The easy way to expand from eBay to Amazon.
Hi everyone, I’m very happy to announce that the Auctiva Auto-Lister is now available! With the release of this new feature, you now have the ability to push your eBay products over to Amazon with just a single click. Not only does the Auto-Lister make it easy to expand from eBay to Amazon, but it also gives you the ability to use Auto-Synced Quantity right from the get-go so that you can expand to a new channel without worrying about overselling. How Does It Work? First, make sure you’re...
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Inventory Control
Thank you first Auctiva for a site that changed my life I did months of research, including with all the so called auction management software biggies and this, through its straightforward system is the best! I love ya and I am so happy I came here. Just wanted to know how we are going for inventory control, I am a volume seller and this is becoming very important for me, as my eBay business is growing rapidly.
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Import Listings from SSB, then Universally Change them in Auctiva
I currently have my Ebay store listings, along with the photos, hosted with Seller SourceBook. The listings use different templates with varying information for shipping, refunds, etc. I want to simplify in Auctiva to create a cohesive look using one template and all the same info for shipping, etc. After I import all my Ebay listings into Auctiva, can I change them universally? I have 100 listings, and changing them one at a time sounds like a time waster to me. Thanks!
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IMPORTANT information for Auctiva Support - please read
I had several listings removed from the UK site for "site interference". I requested more information as I had no idea what it could be, and I recieved the following response: Regarding the violation of eBay's Site Interference policy, a number of your listings included script designed to disable the right-most mouse button function on viewing member's computers. eBay's Site Interference policy states: "Interference or attempted interference with eBay's web site and/or operations using any...
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Importing Auctions not listed through Auctiva?
I hope I'm posting this in the right forum. Is there some way to import a listing that is not showing on the marquee images banner/showcase thingie? eBay has only one item (#160153789484) showing in my Seller's list, but it is not included in the Auctiva marquee at the bottom of the page. However, the one's that aren't showing in my eBay Seller list, ARE showing an Auctiva marquee at the bottom. One of those 5 (of 6 total) is item #160153771960. If I can import item #160153789484, then at...
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Importing from SSB
I have switched from Seller Sourcebook. It appears as if all of my listings have been imported. Is it safe to close my SSB account?
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Importing Seller Details to Master Profile
Can the seller details be imported to the master profile? Or do you need to use the drop down list when listing a new item? Can Seller Details be a part of a Master Profile? Thanks for any help you can give me! Sandra
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"Improvements Coming to Seller Dashboard"
You can read "Improvements Coming to Seller Dashboard" here . Reply to this message to discuss it.
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Image is not showing up
Hi I have a custom template but I can not get the image to work. Here is the code. Anyone have any ideas? <center><table bordercolor="#29318a" width="650" align="center" bgcolor="#fecb00" border="15"><tbody><tr><td width="50%"><div align="center"><table bordercolor="#3266cc" width="650" bgcolor="#aaca3b" border="5"><tbody><tr><td valign="middle" width="100%" bgcolor="#ffffff" alt=""><div align="center"><center><br...
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Images not showing after posting auction listing
I've created an auction listing with 22 photos but once I post the listing, the photos do not show up. Maybe I'm just doing it wrong? From the create new listing page, I scroll down past the description section and find the "Auctiva Image Selection" section that shows 25 "Select Image" widget. I select all 22 individual images. When I click on the preview button at the bottom, the photos show up at the top right of the listing (like thumbnail gallery) though I do NOT see them in the...
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invisible itelm on ebay
Hi I listed some items on ebay (sunday & yesterday) ... then i decide to use auctiva for the next listing ... but all my ebay listing are now disappear ... i just can't see them though the ebay manager ...so no seller can bid ... also the function other items from the seller is empty .. i've 263 items but invisible can someone help me please thanks R.
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Is anybody out there....
I can't figure out how to get into my "seller details" that I have saved to edit somrthing. When I go to manage profiles, I do not see seller details and when I go to seller details it is blank fields.
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Is anyone else having a NO sales week?
I've been selling on eBay F/T, for a LIVING for 13 years now. I have an eBay store with all KINDS of things...antiques, collectibles, toys, name it. 20 categories and I don't know how many sub-categories. I usually sell anywhere between $250 (on a terrible week) to $700/wk. Well, I've SOLD $40 in the past 7 days. (then you can minus my fees too - I'm SURE I'm in the red red red red this week!) This has only been since Auctiva's great "outage". I'm wondering if eBay's computers are glitching...
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Is anyone having problems with the new templates?
When I change the font in the description it does not change it in the preview. Also when previewing the listing the seller details display the wording "Payment options" & shipping options".
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Is Ebay now completely Socialist?
Here is the Auctionbytes article: eBay is introducing a host of changes it hopes will improve the site in time for the holiday shopping season. Most significantly, eBay will change its Buy It Now (BIN) fixed-price format, making it more like eBay Store-inventory, but with exposure in the main eBay.com core search results. It will also make changes to Finding (search), Shipping and Seller Standards. And in a move that was expected by many, it will change to an electronic checkout system,...
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Is it me..When I list my seller profile needs to be added each time?
I have my seller profile (about me/shipping/payment ect info) set up as a profile. So when I use an already created listing, made some minor changes to copy or pictures, I was assuming that all the other info followed. But it seems that it does not. I have had listings go to eBay and none of the profile info was included. So do I just have to double check each listing... or am I doing something really wrong. I do not remember doing this before on all my copies listings? thanks ...
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Is it possible to have relistings occur automatically?
I've got several hundred (and growing) books I'm wanting to sell on eBay, and the Auctiva system looks like it will be much more user-friendly and time-saving than listing directly with eBay. However, I noticed that even for "Buy It Now" items, they only remain listed for 10 days. Can items be automatically relisted? If not, how hard is it to relist them? Also, since I'm just starting off as a seller, cash flow is an issue. I'd be looking at fees of 10 to 12 cents per book per month by...
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Is it REALLY FREE?????
Hello - new here and a little perplexed... Is auctiva really free??? I've searched the site over and the only thing I see a fee for is insurance. Is that correct? I currently use Seller Sourcebook for listing design and I use eBay Blackthorne because of the consignment features and the ability to schedule. So if Auctiva is free I could save at least $7.00 a month that I pay for SSB and if I can figure out a way to export completed listings to Excel for the consignment reports I could save...